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Las Cruces Assocation of Realtors, Inc.

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Las Cruces Assocation of Realtors, Inc. Reviews (4)

Complaint: [redacted]
I am rejecting this response because:Although Mr. A[redacted] is correct in stating that the future rental was subject to a new rental contract (dated 2/10/14 attached), the terms agreed to were still abided by.  The Affiliate membership form (also attached) did not state either any additional or varying terms.  A consumer cannot abide by terms or policies in which they were not made aware of nor agreed upon and should not be penalized for it.  I am respectfully requesting the association to return what is rightfully due.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To whom it may concern:I am in receipt of the rejection of our previous submission by Ms. [redacted].I quote from Ms. [redacted] rejection statement: "the deposit was not refunded initially by mistake." As Ms. [redacted] indicates, the former employee (Erica M[redacted]) noted in her 27 Dec 13 email that there had been an error. What Ms. [redacted] overlooks is that the email went on further to state that "however after the new year you will be considered a non member and full rates to rent the hall will apply ..." Ms. [redacted] ended up rejoining the Association (See email from Eric M[redacted] dated 7 Feb 14) as an Affiliate member and in doing so was fully aware that the future rental of the Event Hall by her was subject to a new rental contract and the terms thereof.Thank you.Bill A[redacted]Association ExecutiveLas Cruces Association of REALTORS®

Complaint: [redacted]
I am rejecting this response because:The fact remains that the deposit was not refunded initially by mistake.  I have included an email highlighting where the former employee stated this, thus creating the situation of the "contract be dealt with differently than any other contract."  The contract does not specify the method of refund, simply that "The deposit will be refunded if the facility, restrooms and kitchen are left clean, all trash is removed to the outside dumpster, the table and chair arrangement is put back in its original order and there are no damages to the facility or its' contents."  The only other statement the contract stipulates about the deposit being non-refundable is if there are any cancellations and a checklist of charges that would be deducted if the facility was not left the way it was rented.   Further, the contract I entered did not specify Association policy in any way, thus I was not aware nor did I agree to any Association Policies.  The former employee was trying to rectify the mistake on behalf of the Association and I should not be the person to pay for it.  I abided by the contract I agreed to and signed, therefore am due my deposit.   
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To whom it may concern:Thank you for the opportunity to respond to the complaint filed by Ms. [redacted].At this point in time I am limited to providing a copy of the email correspondence which occurred between the complainant and the staff members involved at that time (2 Dec 15). As you will see,...

the previous Association Executive (Doris N[redacted]) for the Association denied the refund of the deposit (which dated back to 2013) because to do so was outside of her authority (it would have violated Board policy). My assessment of the email conversation is that it appears, based on the claims of the complainant, that an employee (who also no longer works here) left the complainant with the impression that her contract would be dealt with differently than any other contract to allow for the "rolling over" of the deposit in question. To further complicate the matter, Association policy was then changed (2014) which didn't permit the rolling over of deposits (year to year) in any event. It is difficult to determine with any certainty whether the facts are as the complainant states because, as is stated, it was (based on the complainants allegation) a conversation. In any event, I do not have the authority to change policy or refund a deposit on an event that dates back almost two years based on a claim which is a classic "he said / she said."While it's clear that the complainant believes she is entitled to a refund I can't process any such request.Sincerely,     BillWilliam A[redacted]Association ExecutiveLas Cruces Association of REALTORS®

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Address: 150 E Idaho Ave, Las Cruces, New Mexico, United States, 88005-3420

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