To whom it may concern:I am in receipt of the rejection of our previous submission by Ms [redacted] .I quote from Ms [redacted] rejection statement: "the deposit was not refunded initially by mistake." As Ms [redacted] indicates, the former employee (Erica M***) noted in her Dec email that there had been an errorWhat Ms [redacted] overlooks is that the email went on further to state that "however after the new year you will be considered a non member and full rates to rent the hall will apply ..." Ms [redacted] ended up rejoining the Association (See email from Eric M [redacted] dated Feb 14) as an Affiliate member and in doing so was fully aware that the future rental of the Event Hall by her was subject to a new rental contract and the terms thereof.Thank you.Bill A***Association ExecutiveLas Cruces Association of REALTORS®
Complaint: [redacted] I am rejecting this response because:Although MrA [redacted] is correct in stating that the future rental was subject to a new rental contract (dated 2/10/attached), the terms agreed to were still abided by The Affiliate membership form (also attached) did not state either any additional or varying terms A consumer cannot abide by terms or policies in which they were not made aware of nor agreed upon and should not be penalized for it I am respectfully requesting the association to return what is rightfully due Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
To whom it may concern:Thank you for the opportunity to respond to the complaint filed by Ms [redacted] .At this point in time I am limited to providing a copy of the email correspondence which occurred between the complainant and the staff members involved at that time (Dec 15)As you will see, the previous Association Executive (Doris N [redacted] ) for the Association denied the refund of the deposit (which dated back to 2013) because to do so was outside of her authority (it would have violated Board policy)My assessment of the email conversation is that it appears, based on the claims of the complainant, that an employee (who also no longer works here) left the complainant with the impression that her contract would be dealt with differently than any other contract to allow for the "rolling over" of the deposit in questionTo further complicate the matter, Association policy was then changed (2014) which didn't permit the rolling over of deposits (year to year) in any eventIt is difficult to determine with any certainty whether the facts are as the complainant states because, as is stated, it was (based on the complainants allegation) a conversationIn any event, I do not have the authority to change policy or refund a deposit on an event that dates back almost two years based on a claim which is a classic "he said / she said."While it's clear that the complainant believes she is entitled to a refund I can't process any such request.Sincerely, BillWilliam A***Association ExecutiveLas Cruces Association of REALTORS®
To whom it may concern:I am in receipt of the rejection of our previous submission by Ms [redacted] .I quote from Ms [redacted] rejection statement: "the deposit was not refunded initially by mistake." As Ms [redacted] indicates, the former employee (Erica M***) noted in her Dec email that there had been an errorWhat Ms [redacted] overlooks is that the email went on further to state that "however after the new year you will be considered a non member and full rates to rent the hall will apply ..." Ms [redacted] ended up rejoining the Association (See email from Eric M [redacted] dated Feb 14) as an Affiliate member and in doing so was fully aware that the future rental of the Event Hall by her was subject to a new rental contract and the terms thereof.Thank you.Bill A***Association ExecutiveLas Cruces Association of REALTORS®
Complaint: [redacted] I am rejecting this response because:Although MrA [redacted] is correct in stating that the future rental was subject to a new rental contract (dated 2/10/attached), the terms agreed to were still abided by The Affiliate membership form (also attached) did not state either any additional or varying terms A consumer cannot abide by terms or policies in which they were not made aware of nor agreed upon and should not be penalized for it I am respectfully requesting the association to return what is rightfully due Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
To whom it may concern:Thank you for the opportunity to respond to the complaint filed by Ms [redacted] .At this point in time I am limited to providing a copy of the email correspondence which occurred between the complainant and the staff members involved at that time (Dec 15)As you will see, the previous Association Executive (Doris N [redacted] ) for the Association denied the refund of the deposit (which dated back to 2013) because to do so was outside of her authority (it would have violated Board policy)My assessment of the email conversation is that it appears, based on the claims of the complainant, that an employee (who also no longer works here) left the complainant with the impression that her contract would be dealt with differently than any other contract to allow for the "rolling over" of the deposit in questionTo further complicate the matter, Association policy was then changed (2014) which didn't permit the rolling over of deposits (year to year) in any eventIt is difficult to determine with any certainty whether the facts are as the complainant states because, as is stated, it was (based on the complainants allegation) a conversationIn any event, I do not have the authority to change policy or refund a deposit on an event that dates back almost two years based on a claim which is a classic "he said / she said."While it's clear that the complainant believes she is entitled to a refund I can't process any such request.Sincerely, BillWilliam A***Association ExecutiveLas Cruces Association of REALTORS®