Las Palmas Apartments

I have been disappointed in my choice! I am unhappy with the level of service myself and other tenants are receivingMckinley representatives (They range from former managers to front-line employees) are regularly lying to tenants about work orders, Health Department closing pool, and recent burglaries!

Complaint: ***
I am rejecting this response because:The owner of this property, Kristina *** lacked sensitivity to the matter and failed to address the matter Rather, she ignored voice mails and simply stated that she could not speak when I finally made contact over the phone I simply wanted to make contact to make sure something was being done to fix the issue The owner was repeatedly rude and ugly towards me and other tenants The manager herself stated that the owner is very rude, insensitive and hard to deal with The manager and the owner were continuously dishonest about the expected fix date The original notice all tenants received stated no longer than day This went on in several more notices After days, the issue was finally corrected At this time, my roommate had moved out because of the inconvenience of taking hot showers Yet the owner took off a quarter of the rent Since this was out of our hands, the owner should have been slightly more involved and willing to negotiate with the tenantsInstead, she simply stated, "you can heat up water for showers until it's fixed." This is hardly a solution to your property lacking hot water for a month Kristina was extremely unprofessional and lacks common sense when it comes to dealing with people I've already paid rent for November because nothing will change the mind of someone that is constantly inconsiderate of other peoples feelings The reason that I am rejecting this response is because this issue was not settled for myself and other tenants Even though the owner says we were compensated, this is according to what she felt appropriate
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

October 26, Revdex.com Jefferson StNE Ste A Albuquerque, NM ###-###-#### RE: Complaint ID# *** Our office received a written complaint on Tuesday, October 25, 2016, which was submitted to the Revdex.com by Ms*** ***, on October 21, Ms
*** resides in our apartment complex; apartment #**, *** ** *** *** *** ** and has been a tenant since August 14, Although we understand the frustration that Ms*** was feeling, we want to take this opportunity to inform you of our efforts to resolving the issue and in good faith providing Ms*** as well as all of our tenants' compensation for their inconvenienceDue to issues with our boiler which is located in our story apartment building, our tenants residing in this building began experiencing lack of hot water on 10/05/Notices were posted immediately on all apartment doors informing the tenants of the issueWe also advised the tenants, that management had contacted a plumbing company, A to Z plumbing, which was already on the property in process of hopefully, resolving the issueWe were then advised by the plumbers that they failed to fix the issue and that the boiler would have to be replaced with a new unitManagement immediately contacted a second party, which also confirmed that the boiler would more than likely need to be replacedWe posted a second notice on 10/06/informing tenants that they would not have access to hot water over the weekendWe also reiterated our apologies and informed them that management was working on having the problem resolved as quickly as possibleManagement worked conjunctively in making every effort to fix the existing unit and locating a new unit, locallyBut, unfortunately the reports management kept receiving was that these units need to be produced and it was a 5-week processAt that time management expanded their search through a number of plumbers and subcontractorsThey too were unsuccessful in obtaining a boiler that met the required specifications here locally, therefore, expanded the options and after a thorough search were able to purchase one from a company in Newark, NJThe new boiler was ordered on 10/13/16, when tenants were then updated via a posted notice on 10/14/informing them that the boiler had been ordered and that we expected have the problem resolved as early as Wednesday, 10/19/and as late as Friday, 10/21/In this same notice, we also informed the tenants that management was working on a reasonable compensation that would be applied to their November rentIn the meantime, each tenant affected by this issue was provided with a $gift card to local restaurants that are located within walking distance from the apartment complexMs*** contacted the owners at this point, very displeased, irate, using inappropriate language and not reasonable to the situation and unconscious of our effortsIn the discussions with the supplier on the 13th, we indicated our situation and requested the unit be expeditedWe were told the unit would leave the warehouse on the 17th, and at that time it would be designated for expedited shipmentOn the 17th, we paid for expedited shipping (see attached confirmation charges)After having a discussion with the company who had shipped new boiler on 10/17/16, we discovered an error that was created on their behalf regarding the shipping methodWe requested and paid for expedited shipping, however the new boiler was shipped economy, therefore, causing a delay in the deliveryWe contacted the shipper throughout the week, via email and telephoneWe attempted to make the change with Federal Express, but because the unit had already been shipped, the method could not be changed at that pointTenants were then sent an update on Friday, October 21st, explaining the delay and that the boiler was now scheduled to arrive on Tuesday, 10/25/The notice again stated there would be, minimally, a 20% concession to their November rentThe ETA at this point had been verified via the FedEx tracking application that the boiler would arrive on October 25thMs***, again, contacted the owners directly, irate, using inappropriate language and unwilling to accept the willingness of managements resolutionThe boiler was indeed delivered on 10/25/and installed that same dayThe issue was resolved and tenants had access to hot water as of 6:00pm on 10/25/Tenants then received a final notice informing them that the issue had been resolved and that management would be applying a rental concession to their November rent in the amount of 25%, because of the additional days from the original date of replacementWe understand and certainly were conscientious of the issue and feel that we made every conscious decision to resolve this issueWe have included; notices that were posted, invoice/payments and emails pertaining to this situation and would appreciate your considerationIf you have any questions regarding any of the above, please feel free to contact me directly or you may contact our officeThank you for your time, Kristi *** V*** Owner-*** Property Management Group, LLCLas Palmas Apartments Enclosure(s)

I have been disappointed in my choice! I am unhappy with the level of service myself and other tenants are receiving. Mckinley representatives (They range from former managers to front-line employees) are regularly lying to tenants about work orders, Health Department closing pool, and recent burglaries!