Las Vegas Cuban Cuisine

To Whom It May Concern, customer orders a unit from ioffer.com, and did wrong compliant on fashionlacewigs.com. She placed an order, 3 units was made for her and she’s still stating its not made right for her. She stated that the strap was made inside out. When it was returned, it showed no mistake...

on the wig cap, than she said density, thickness of the hair was not what she asked for, she said the hair is very thing, and not full. Then she stated that the hair is not wavy and how it’s just straight.Lost a lot of time and money for this customer, now all those units are in its package ready to get shipped to her, now that all orders are ready, she wants to say, that the hair is nice, but not the cap, on the  other unit, the hair does not look wavy, or thick,..Final unit, I love the hair, but cap is not right for me.. She said that she will put comments on every video, every website, with bad comments. Send me emails, she will get a lawyer, I will tell everyone what kind of person you are, yelling and bad wording. All this for hair, I have to take this.Reason for order taking such a long time, due to the fact it is a custom order- it can take 45 to 60 days, but I did the work for her in 25 days, than she send it back, that took about 10 days, with reviewing the production and inspection that can delay the time. Than new orders was made for her. All funds has been returned plus more.Original TransactionDateTypeStatusDetailsAmountJul 22, 2015Payment To C[redacted]Completed...-$440.00 USD

Complaint: 10723596
I am rejecting this response because:  In regards to Fashionlacewigs response:  Concern, customer orders a unit from ioffer.com, and did wrong compliant on fashionlacewigs.com.  Yes I did order from Iffor.. but according to Iffors policy: "Offer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process. If you have an issue with an order, you can report a problem and we will alert the seller":    so I did the correct thing and placed the complaint against fashionlacewigs.  FLW Stated:  She placed an order, 3 units was made for her and she’s still stating its not made right for her. She stated that the strap was made inside out. When it was returned, it showed no mistake on the wig cap   As You can see in the first 2 photos attached, (with the red circle showing the mistake) the purple strap is sewn on the outside of the wig, not the inside as FLW stated..   They had me ship the wig back to China, $25 shipping  that I had to pay, and when I received it back, NOTHING  on the wig was changed, I then had to ship it back to her and I shipped it to an address in California, again costing me another $10 in shipping.  The second wig she showed me photos of, (she never sent it)  was full and thick like it was suppose to be, but the strap in the back was NOT adjustable,  (next 2 images) (she had me send her MULTIPLE photos of the right cap all had an adjustable strap, just like the first wig did) I told her it wasnt the right strap,   FLW Stated: than she said density, thickness of the hair was not what she asked for, she said the hair is very thing, and not full. Then she stated that the hair is not wavy and how it’s just straight.  the 2nd  last  image attached, was the 3rd unit, as you can see, not the same density, or wave to it at allFLW Stated:  Lost a lot of time and money for this customer, now all those units are in its package ready to get shipped to her, ( She told me that someone else already bought the one wig so not sure how it can be ready to be shipped to me)I just wanted what I had ordered. which is the last photo taken from where I had ordered it, that is what I had ordered back on 7/10/14.   shipping on the wig as stated on Ioffer was 40 days  http://www.ioffer.com/i/european-hair-40-days-shipping-wow-158[redacted]71  With this letter, you can now close the case, as she did return the money for the wig. which was the cost of the wig $340 plus  $55 for the extra large silk top and shipping $25 and $10) she paid me $440 which the $10 can cover the paypal fees that I had to pay. 
Regards, 
C[redacted]