Las Villas De Carlsbad

I am writing this letter in response to complaint Revdex.com received July 27, regarding the replacement of a "lost" wheelchairPlease find attached a signed receipt from Angela *** confirming she picked up a replacement wheelchair on August 16, 2017.The losing, misplacing or pilfering of a brand
new wheelchair is an anomalous event and as such we had to ascertain what might have happenedOur staff, managers anddurable medical equipment vendor who delivered the wheelchair were interviewed and an exhaustive search was conductedWe ordered a replacement wheelchair as soon aswe determined that it was not in our community and no one had inadvertently took it home.Our team of dedicated and compassionate nursing professionals works together with the family and physician to provide the highest quality careWe truly respect the rights of our residents and families to file a concem and apologize for the inconvenience this may\ have caused Ms*** and her family.If you have any additional questions or complaints regarding Las Villas De Carlsbad please feel free to contact us at ***