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I informed Mr [redacted] that the the key was causing the car not to start ,when I should have been more specific in that the electronic part of the key fob was at fault .I assumed that the mobile locksmith would have had a replacement key fob on histruck but he did not, that's when I told the customer that he would have to take his broken key fob back to the locksmith for replacement.if the locksmith had had the replacement key fob that additional cost would have been added to his Bill

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The charges I was demanded to pay was $not $ At no point did he ever tell me the that the charge would be $until I stepped inside the building to pickup my vehicleThe discussion over the phone was to make repairs that he quote would cost $ I told him to make those repairs and do another diagnostic test to confirm if the sensors would need replacing I expected and agreed to be charged again for another diagnostic test of $ When he returned the 3rd 3td phone call letting me know that the sensors were bad and indeed needed to be replacedI told him I would be there to pay for the services we discussed which end reflected $ He never mentioned the charges being $I would not have agreed to that being that I had a diagnostic from another source with same diagnostic test and estimate for repairs to get the same work done at a better priceI do have copies of both estimates from both businesses to support my claim Regards, [redacted] ***

It the mobile locksmith had a,new key available one would have been provided at an added expense however that was not possible at this time .what was charged was the going rate to fix what was wrong with the electronic part of the key which is serviced separately from the key replacement.if the extra keys were provided at this time it would have been in an addition to what was charged

See attachment for response.In response, If Miss *** knew what was wrong with her car, then why didn't she just tell me what she wanted fix to begin with? I contacted her and told her what parts were bad and how much it would costI have been doing this business for a long enough not to make that mistakeShe acts like a customer that wanted something for nothingUnfortunately I had to call the Police to have her removed from my location due to her foul language and yellingShe refused to pay and threatened to take her car without paying.I did all the work that we discussed and that she agreed to pay and once the work was finished she refused to payI feel I did everything that I said I would and that she agreed toBut due to her language and attitude I will not work on her vehicle again.Thank You!*** Medley|Owner

See Attachment.I explained to Miss *** that we pull on these latches just like anybody else would pull on them and if they break it not our fault in any way at allI offered to show her how to open and close her hood using a pair of vise grips This is the best deal I can offer
her. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Every repair/cars hop I have called has said if they had broken it they would have replaced itThis is now going to cost me $for what you all did to my carHow you could possible see that as good customer service is beyond meWe will not be using and of your locations and will stop referring business to youThis was probably the worst customer service you could have given and I will be happy to take my money elsewhere and let someone else's employees take care of my businessMaybe they will even check the rest of my car and see if there is anything else they could fix for meAgain worst service ever.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The charges I was demanded to pay was $650.00 not $625.00.  At no point did he ever tell me the that the charge would be $650.00 until I stepped inside the building to pickup my vehicle. The discussion over the phone was to make repairs that he quote would cost $300.00.  I told him to make those repairs and do another diagnostic test to confirm if the sensors would need replacing.  I expected and agreed to be charged again for another diagnostic test of $50.  When he returned the 3rd 3td phone call letting me know that the sensors were bad and indeed needed to be replaced. I told him I would be there to pay for the services we discussed which end reflected $350.00.  He never mentioned the charges being $650.00. I would not have agreed to that being that I had a diagnostic from another source with same diagnostic test and estimate for repairs to get the same work done at a better price. I do have copies of both estimates from both businesses to support my claim. 
Regards,
[redacted]

4/21/16 Dear Revdex.com, I was asked by Ms. [redacted] to call before any work was done, which I did.  My first contact with Ms. [redacted] was to advise her that a proper diagnosis was necessary.  Ms. [redacted] agreed to have it done.  After the diagnosis was done, I called Ms. [redacted] back and explained our...

findings and recommended that we begin with replacing the spark plugs at a cost of $350.00.  During the job of replacing the spark plugs we found carbon tracking on a spark plug and one of the plug wire ends had come apart.  We also found a problem with the #8 coil.  At this point I called Ms. [redacted] back and informed her of our findings and that the wires and #8 coil would need repaired and that would bring her ticket total to $625.00.  Ms. [redacted] told me to go ahead and do the work and at that point I told Ms. [redacted] I would have to call her back if the oxygen sensor was also bad and going to need replacing.  We couldn’t confirm the oxygen sensor was bad until the other work was repaired due to the vehicle running so poorly.  When doing the other repairs we could see the oxygen sensor did need replacing, and when I called Ms. [redacted] to let her know she declined to have the sensor replaced.   Thank You, [redacted] Owner Medley’s Auto Care St. Matthews

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once again, I was misled into thinking that I was getting a new key.  I would not have agreed to pay for repairing the electronic part of the key only, since a cracked key could not be relied on.  The only resolution that is fair is a refund of the cost of the "repaired" key.
Regards,
[redacted]

I informed Mr [redacted] that the the key was causing the car not to start ,when I should have been more specific in that the electronic part of the  key fob was at fault .I assumed that the mobile locksmith would have had a replacement key fob on histruck but he did not, that's when I told the customer that he would have  to take his  broken key fob back to the locksmith for replacement.if the locksmith had had the replacement  key fob that additional cost would have been added to his Bill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue is that I was told that a new key would be provided.  Instead, the old key was "fixed" so that it would start the car.  However, the key was cracked, and remains cracked.  It gets worse as it is turned in the ignition.  I have had to go elsewhere to buy a new reliable key.  I should have been told that a new key was not available.  The $200 charge for the "fixed" key should be refunded.  I am willing to pay the $100 diagnosis charge.
Regards,
[redacted]

It the mobile locksmith had a,new key available  one would have been provided at an added expense  however  that was not possible at this time .what was charged was the going rate to fix what was wrong with  the electronic part of the key which is serviced separately from the key...

replacement.if the 2 extra keys were provided at this time it would  have  been  in an addition to what was charged.