Laser Aid

To Whom It May Concern: ? The Courts appointed the property to Receivership in February who engaged Corridor Property Management (CPM) to take over property managementBoth the Receiver and CPM have worked hard to stabilize the property in order to move towards normalized management.? The ownership has not changed since the Receivership has been put in placeWhile we are unable to speak to any incidents in question prior to our takeover, we are able to give a detailed information in regard to contact made with MrJohn [redacted] since CPM took over management ? May 1, ?" Mr [redacted] submitted a work request online at 11:pm for an AC unit not coolingMay 2, - Maintenance looked at the AC unit and discovered a possible freon leakNOTE: We informed Mr [redacted] that we would be checking all filters and drain lines on May 8th .? This was the first day of temperatures hit degrees this season? May 2, ?" Contacted vendor to schedule the earliest available appointment ?" next available appointment was Monday, May 7, May 2, ?" Staff left a message at provided phone number updating Mr [redacted] of the scheduled appointmentMay 3, ?" Window AC was installed to provide the best customer service until the scheduled appointmentMay 7, ?" Vendor charged freon in AC, unit functioning May 9, ?" Maintenance staff removed the AC window unit May 21, ?" Work order submitted by resident, AC was not cooling again May 21, ?" Called service provider and was told a the AC would need to be replaced since freon charge did not hold.? ? May 22, ?" While awaiting expense approval, the window AC unit was installed again until replacement was receivedJune 4, ?" Brand new AC unit was installed ? Corridor Property Management has reviewed the steps taken by our on-site team at Edison & Pullman and found that all steps to address the issue were taken in a timely manner and communication with Mr [redacted] was given each step of the way? ? Mr [redacted] ’s account is current and no late fees have been posted since the management takeover.? Corridor Property Management is extremely professional and very customer oriented as it is part of our core values.? ? ?

I am rejecting this response because:The information provided is simply untrue and leaves out some detailsFirst, this company owned the property before and was fully aware of multiple issuesThis matters because in the years I lived in the property there has been a freon leak that they have known about and refused to fix instead relying on me to turn off the AC when the lines would freeze to let them thaw before turning the unit back onWhen I first reported the complaint about the temperature and to have the AC turned on they sent a technician who turned the unit on and then off after receiving a phone call from managementThey informed me that it would be a week before they would do anythingAfter complaining multiple times about the unbearable heat they said it would be fixed but because they didn't want to pay to actually replace the unit like was recommended by the heating and cooling company I was forced to use a window unit with crudely put up wood and duct tape to attempt to seal the window, which didn't workAfter more weeks and having to inquire about when they were going to fix the actual unit they sent out a heating and cooling company to "fix" the unitThey removed the window unit, and left a nice mess behind for me to clean, without ensuring that the air was working because when I came back home the air was still not working or onI called their maintenance number and was told that they wouldn't do anything about it until the morningThere was no window unit put back in at anytime which is a flat out lieThe heating and cooling company came back out and "fixed" the unit eventuallyThis company is nothing but slumlords trying to masquerade as a legit businessOne employee recently told me about their illegal charging of "cleaning" fees for units that they didn't actually clean and highly embellishing ones that they do clean for a ludicrous amount of moneyIt is no surprise that their employees have all quit on them and that they are losing tenants to other respectable landlords in Macomb.

To Whom It May Concern: ? The Courts appointed the property to Receivership in February who engaged Corridor Property Management (CPM) to take over property managementBoth the Receiver and CPM have worked hard to stabilize the property in order to move towards normalized
management.? The ownership has not changed since the Receivership has been put in placeWhile we are unable to speak to any incidents in question prior to our takeover, we are able to give a detailed information in regard to contact made with MrJohn *** since CPM took over management ? May 1, ??" Mr*** submitted a work request online at 11:pm for an AC unit not coolingMay 2, - Maintenance looked at the AC unit and discovered a possible freon leakNOTE: We informed Mr*** that we would be checking all filters and drain lines on May 8th .? This was the first day of temperatures hit degrees this season? May 2, ??" Contacted vendor to schedule the earliest available appointment ??" next available appointment was Monday, May 7, May 2, ??" Staff left a message at provided phone number updating Mr*** of the scheduled appointmentMay 3, ??" Window AC was installed to provide the best customer service until the scheduled appointmentMay 7, ??" Vendor charged freon in AC, unit functioning May 9, ??" Maintenance staff removed the AC window unit May 21, ??" Work order submitted by resident, AC was not cooling again May 21, ??" Called service provider and was told a the AC would need to be replaced since freon charge did not hold.? ? May 22, ??" While awaiting expense approval, the window AC unit was installed again until replacement was receivedJune 4, ??" Brand new AC unit was installed ? Corridor Property Management has reviewed the steps taken by our on-site team at Edison & Pullman and found that all steps to address the issue were taken in a timely manner and communication with Mr*** was given each step of the way? ? Mr***’s account is current and no late fees have been posted since the management takeover.? Corridor Property Management is extremely professional and very customer oriented as it is part of our core values.? ? ?

? I am rejecting this response because:The information provided is simply untrue and leaves out some detailsFirst, this company owned the property before and was fully aware of multiple issuesThis matters because in the years I lived in the property there has been a freon leak that they have known about and refused to fix instead relying on me to turn off the AC when the lines would freeze to let them thaw before turning the unit back onWhen I first reported the complaint about the temperature and to have the AC turned on they sent a technician who turned the unit on and then off after receiving a phone call from managementThey informed me that it would be a week before they would do anythingAfter complaining multiple times about the unbearable heat they said it would be fixed but because they didn't want to pay to actually replace the unit like was recommended by the heating and cooling company I was forced to use a window unit with crudely put up wood and duct tape to attempt to seal the window, which didn't workAfter more weeks and having to inquire about when they were going to fix the actual unit they sent out a heating and cooling company to "fix" the unitThey removed the window unit, and left a nice mess behind for me to clean, without ensuring that the air was working because when I came back home the air was still not working or onI called their maintenance number and was told that they wouldn't do anything about it until the morningThere was no window unit put back in at anytime which is a flat out lieThe heating and cooling company came back out and "fixed" the unit eventuallyThis company is nothing but slumlords trying to masquerade as a legit businessOne employee recently told me about their illegal charging of "cleaning" fees for units that they didn't actually clean and highly embellishing ones that they do clean for a ludicrous amount of moneyIt is no surprise that their employees have all quit on them and that they are losing tenants to other respectable landlords in Macomb.? ?