Laser Tonic

Initial Business Response / [redacted] (1000, 11, 2015/08/20) */ Ms [redacted] was sent brand new equipment the first time she ordered from usShe was contacted numerous times by phone and email to assist her with the problems she reported that she was experiencing We do not accept returns on equipment after customers have used it and we advise all wellness professionals to thoroughly practice using our simple-to-operate equipment before booking sessions with clients- Ms [redacted] did not do this Ms [redacted] was reminded that her product was / is covered by our full year warranty and technical support- this includes full equipment replacement when needed Ms [redacted] never returned any of our technical support staff's calls to assist her and honor her warrantyWe would be happy to help Ms [redacted] as soon as possible if she would return our communications Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The equipment was not newCompany did not have anything stated on [redacted] about doing a practice regarding use of equipmentThe equipment screen has numbers for v;a; time was not working properly I have used this type of equipment before with no problemsI have asked for a full refund, postage, and loss wages Final Business Response / [redacted] (4000, 18, 2015/09/21) */ As mentioned in our previous response, Ms [redacted] did not return our technical support person's numerous calls to assist her so we can not provide any refunds for shipping, etc., but we are happy to fully honor her year warranty if our calls are returnedWe also do not refund lost wages as it is the customer's responsibility to fully test and practice using their new equipment before attempting to use it with a paying clientFinally, as mentioned before, all of our equipment is new Final Consumer Response / [redacted] (4200, 20, 2015/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the NewCell website page regarding their return policy is as follows:"Return Policy: Our standard policy is to accept most returns in new-like condition days from the date of delivery with a 15% restocking fee." This item was returned in less than daysThe company has the equipment! In reviewing the Newcell website again about practicing and testing this equipment nothing is stated regarding thisThere was also nothing in the information package regarding testing and practicing that was sent with the equipment! I also rechecked [redacted] website about this equipment and testing and practice is not listedWhere the amperage numbers, on the screen for how much salt is needed was blank during both sessionsAlso the water did not turn color like they should haveI have years experience using this type of equipment with no problems until nowIf the company refusing again to refund my request, other avenues will be taken

Initial Business Response /* (1000, 11, 2015/08/20) */
Ms. [redacted] was sent brand new equipment the first time she ordered from us. She was contacted numerous times by phone and email to assist her with the problems she reported that she was experiencing.
We do not accept returns on...

equipment after customers have used it and we advise all wellness professionals to thoroughly practice using our simple-to-operate equipment before booking sessions with clients- Ms. [redacted] did not do this.
Ms. [redacted] was reminded that her product was / is covered by our full 2 year warranty and technical support- this includes full equipment replacement when needed.
Ms. [redacted] never returned any of our technical support staff's calls to assist her and honor her warranty. We would be happy to help Ms. [redacted] as soon as possible if she would return our communications.
Initial Consumer Rebuttal /* (3000, 13, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The equipment was not new. Company did not have anything stated on [redacted] about doing a practice regarding use of equipment. The equipment screen has numbers for v;a; time was not working properly.
I have used this type of equipment before with no problems. I have asked for a full refund, postage, and loss wages.
Final Business Response /* (4000, 18, 2015/09/21) */
As mentioned in our previous response, Ms. [redacted] did not return our technical support person's numerous calls to assist her so we can not provide any refunds for shipping, etc., but we are happy to fully honor her 2 year warranty if our calls are returned. We also do not refund lost wages as it is the customer's responsibility to fully test and practice using their new equipment before attempting to use it with a paying client. Finally, as mentioned before, all of our equipment is new.
Final Consumer Response /* (4200, 20, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the NewCell website page regarding their return policy is as follows:"Return Policy: Our standard policy is to accept most returns
in new-like condition 30 days from the date of delivery with a 15% restocking fee." This item was returned in less than 7 days. The company has the equipment! In reviewing the Newcell website again about practicing and testing this equipment nothing is stated regarding this. There was also nothing in the information package regarding testing and practicing that was sent with the equipment!
I also rechecked [redacted] website about this equipment and testing and practice is not listed. Where the amperage numbers, on the screen for how much salt is needed was blank during both sessions. Also the water did not turn color like they should have. I have 5 years experience using this type of equipment with no problems until now. If the company refusing again to refund my request, other avenues will be taken.