Lash Esthetica, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Grace C [redacted] Please note that I accept this response because I know that we deserve our refund back and that we were we were telling the truth, therefore, we accept and we are glad that they are doing the right thingSincerely, Grace C [redacted] *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Grace C***Please note that I accept this response because I know that we deserve our refund back and that we were we were telling the truth, therefore, we accept and we are glad that they are doing the right thing.Sincerely,Grace C***
*

From: jn*** *** ** *** ** *** ***Sent: Sunday, July 24, 9:PMTo: *** *** ***Cc: *** ***Subject: Re:Response to complaint number ***Statement: Jessica G*** Owner of Lash Esthetica and
practitioner (service provider) whom this appointment is referring toThe schedule of appointments at my business is done through an automated system that immediately notifies in seconds to the consumer the time and date of the appointmentClearly the consumer has failed to mention this in her complaint and that she was informed electronically about the time of the appointmentIn addition a reminder(s) are sent in advance hours of the appointment. My appointments are prescheduled and the complainant(s) should have planned accordingly as she also has failed to mention that she booked the appointment prior to her trip, she had anticipated notice and amble time to reschedule. Making changes to move the time on the same day of service is not so easily accommodated when we are not a “walk in business”The service she booked required a hour time frame. I witnessed the interaction of the conversation with my general manager and both ladiesI can attest to the fact that the general manager was not rude and that this complainant (mother) hung up the phone when she was informed that her daughter had failed to provide the hour notice for cancelation of the appointmentThe general manager charged the consumers account that day of service accordance with policy. (I advised my general manager to document the interaction into the system, along with the dates, times and conversation log)MrsGrace C*** insulted my business practices and insisted I run my business the way she runs her businessI think my business values have integrity. We have these policies in place as the time of the consumer and the practitioners are of value and the quality of work we deliverOur policy is clear on my website and also verbally explainedThe consumer makes the decisions of reserving an appointment when they consent to provide a credit card over the phone to finalize the appointment booking...hence why we have this policies in place. With NO Show or failure to cancel within reasonable time is limiting when trying to accommodate other clientsYes exceptions can occur...for example an “unforeseen emergency” that is out of control of the consumerWe understand but in this case it clearly was not. Nonetheless, I am refunding her $non cancellation fee “In good faith” Jessica G***

From: jn[redacted]Sent: Sunday, July 24, 2016 9:46 PMTo: [redacted]Cc: [redacted]Subject: Re:Response to complaint number [redacted]Statement: Jessica...

G[redacted] Owner of Lash Esthetica and practitioner (service provider) whom this appointment is referring to. The schedule of appointments at my business is done through an automated system that immediately notifies in seconds to the consumer the time and date of the appointment. Clearly the consumer has failed to mention this in her complaint and that she was informed electronically about the time of the appointment. In addition a reminder(s) are sent in advance 24 hours of the appointment.  My appointments are prescheduled and the complainant(s) should have planned accordingly as she also has failed to mention that she booked the appointment prior to her trip, she had anticipated notice and amble time to reschedule.  Making changes to move the time on the same day of service is not so easily accommodated when we are not a “walk in business”. The service she booked required a 2 hour time frame.  I witnessed the interaction of the conversation with my general manager and both ladies. I can attest to the fact that the general manager  was not rude and that this complainant (mother)  hung up the phone when she was informed that her daughter had failed to provide the 24 hour notice for cancelation of the appointment. The general manager charged the consumers account that day of service accordance with policy.  (I advised my general manager to document the interaction into the system, along with the dates, times and conversation log). Mrs. Grace C[redacted] insulted my business practices and insisted I run my business the way she runs her business. I think my business values have integrity.  We have these policies in place as the time of the consumer and the practitioners are of value and the quality of work we deliver. Our policy is clear on my website and also verbally explained. The consumer makes the decisions of reserving an appointment when they consent to provide a credit card over the phone to finalize the appointment booking...hence why we have this policies in place.  With NO Show or failure to cancel within reasonable time is limiting when trying to accommodate other clients. Yes exceptions can occur...for example an “unforeseen emergency” that is out of control of the consumer. We understand but in this case it clearly was not.  Nonetheless, I am refunding her $25 non cancellation fee “In good faith”.  Jessica G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Grace C[redacted]
Please note that I accept this response because I know that we deserve our refund back and that we were we were telling the truth, therefore, we accept and we are glad that they are doing the right thing.
Sincerely,
Grace C[redacted]
*