Lash Volkswagen of White Plains

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It has been almost two months since the incident and the service department is yet to return my call directly! I also sold the VW and am very happy without it!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As I pulled up to the house, I saw the best Way company truck parked outside and men by the names of Johnathan and AnthonyAs I'm walking in the house I noticed Anthony foot inside of the door preventing it from shuttingMy brother asked him to move his foot so it can be shutAnthony got agrressive and pulled his gun, knives and brass knuckles out and place them in the truckI told the store manager that I felt threatened because I have children all under including a newbornShe brushed it offAnthony then walked into my brother face and was arguing with his asking him what he want to do like he was going to harm himI told Christina the store manager that I can't allow that type of behavior and I no longer will discuss anythingJohnathan then started yelling profanity and threats, causing a scene as wellThey disrespected and threatened my home while on a company Time clock in company property in front of my small children and disabled mother and disabled grandmotherTha

I have spoken personally to *** ***I informed him that the process does take 6-weeks to receive a refund. Due to poor communication on our part, he was not aware of thisI did tell him that we are cutting a check today in the amount of $It will be in tmorrow's mail from
hereHe is totally satisfied with this, as well as my sincere apologies.
Thank you,
Tom B***
General Mgr
Lash Auto Group
We recentlyTell us why here

The business has responded Please see below:
The customer is accurate in his complaintWhile there is a bank fee in certain instances, we are not legally allowed to charge that to
the customerI have taken steps to ensure that this mistake never happens againI have also called the customer to apologize and tell him the same

The business has responded.  Please see below:
Please know that we are very happy to give [redacted] a complete detail at a time that is convenient to her. Please have her contact me directly to schedule.
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Sincerely,
Tom B[redacted]
General Manager
Lash Volkswagen
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been almost two months since the incident and the service department is yet to return my call directly!  I also sold the VW and am very happy without it!!!     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I brought my car in for servicing since their was a rattling sound in the passenger side panel between the doors. They had me wait for 3.5 hours only to take apart the wrong section of the car, the passenger front door. On the receipt it states that I said the noise was coming from the passenger door, which I didn't)

As I was leaving not only did the rattling start up immediately, but I noticed a long penmark close to the sunroof. I was told that I would have to bring the car back the following day and receive a loaner for the rattling. In the meantime, an employee tried to clean the penmark. The following day I had a huge stain which was worse than the penmark. I contacted the service center to tell them and ask when I would have the loaner available. I was told that afternoon, and that I'd receive a phone call. I never did. I called back two more times the following week and still didn't receive a call back. I finally spoke to the manager who told me that there may be a loaner available a week from then and that I would receive a call. It's almost two weeks later, and I'm still yet to receive a call. They also were unable to view that I had an extended warranty, and the manager mentioned that I was not being charged and I should be for the servicing. They have no regard for their customers. Since they are the cause of the stain, I want my car detailed as promised. I don't even want them to do any mechanical work any longer!!Desired Settlement: Since they are the cause of the stain, I want my car detailed as promised. I don't even want them to do any mechanical work any longer!!

Business

Response:

The business has responded. Please see below:Please know that we are very happy to give [redacted] a complete detail at a time that is convenient to her. Please have her contact me directly to schedule.Sincerely,Tom B[redacted]General ManagerLash Volkswagen###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It has been almost two months since the incident and the service department is yet to return my call directly! I also sold the VW and am very happy without it!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Applied for financing for car through dealership. When I went to pick up the car, noticed an additional $1000 fee was added to my invoice. When I questioned the finance person I was inform it was a "bank fee" for the financing. I called the bank that provided the financing ([redacted]) and was told the bank did NOT charge any fees. I was also never informed of any additonal fees until I went to pick car up.

I went back to the dealership and rquested a refund - got a refund when I insisted it was not legal.Desired Settlement: Company should be investigated to to make sure this does NOT happen to others.

Business

Response:

The business has responded. Please see below:The customer is accurate in his complaint. While there is a bank fee in certain instances, we are not legally allowed to charge that to the customer. I have taken steps to ensure that this mistake never happens again. I have also called the customer to apologize and tell him the same.