Lasher Pool Service

I felt so strongly about warning good people about the nefarious practices of this company that I took time out from my very busy schedule to sit down and write this We had the owner ( ***) come out to give us an estimate for pool serviceMy husband was outside with him while we were watching and listening from inside the house [redacted] was so rude and condescending to my husband it was like nothing we had ever seen! His price for monthly service was higher than the other quotes we got that week for weekly pool cleaning with chemicals provided Our chief complaint is that he disregarded everything we asked him not to doCame into our yard with such an attitude, turned our pool pump on against despite us telling him not to and left it on when we asked him to turn it back offHe stormed out saying "do it yourself" I cannot imagine having someone like this in my yard on a weekly basis Possibly the rudest person we had ever met

On Tue, Mar 25, at 3:PM, [redacted] < [redacted] > wrote:3/22/14To: Revdex.com [redacted] [redacted] ***Re: Complaint ID# [redacted] [redacted] Lasher Pool Service [redacted] [redacted] ***CC: [redacted] CC: [redacted] ***It is unfortunate that the customer felt they needed to make a formal complaint with the Revdex.com since rights to service were released as requested.I paid a substantial amount to service this account approximately 10-months worth of full service was the price (bought it from [redacted] ***) and therefore have done everything I can to retain the customer in hopes of keeping them as a long time client The seller of a pool service route signs a non compete agreement to help keep the value of the purchase in tactService WAS released per the customers request.However, please note: Purchase date listed on complaint 6/1/ I bought it 8/15/and the problem listed says 7/1/ The first call received was about the backwash pipe which I had my assistant there with me and we do not believe it was left open In the interest of keeping the client , the first month free was offered for September $value.To reply to the comments on bad advice, no advice or questions had ever been asked therefore, none had ever been given No repairs or major maintenance was ever required The client never notified me that they were dissatisfied with the service in the months that I did the pool I did not act vindictively nor given any bad advice The client randomly called on a Sunday (service is on Thursday), and cancelled If they were unhappy all that time, why no phone call or email within the months? The service included cleaning and chemicals which was provided every service day without absence.Sincerely,*** [redacted]

***, the owner, says he services weekly and doesn't show and pool is dirtySays he fixed pool but it stayed brokenWhen asked again about fixing the pool, [redacted] lied and said he fixed itHe is terrible with communicating with customers, as he does not return calls or textsComplained about service separate times to him directly and the service never got better I would not recommend this business

I felt so strongly about warning good people about the nefarious practices of this company that I took time out from my very busy schedule to sit down and write this.
We had the owner ( [redacted]) come out to give us an estimate for pool service. My husband was outside with him while we were watching and listening from inside the house.
[redacted] was so rude and condescending to my husband it was like nothing we had ever seen!
His price for monthly service was higher than the 3 other quotes we got that week for weekly pool cleaning with chemicals provided.
Our chief complaint is that he disregarded everything we asked him not to do. Came into our yard with such an attitude, turned our pool pump on against despite us telling him not to and left it on when we asked him to turn it back off. He stormed out saying "do it yourself" I cannot imagine having someone like this in my yard on a weekly basis.
Possibly the rudest person we had ever met.

On Tue, Mar 25, 2014 at 3:49 PM, [redacted] <[redacted]> wrote:3/22/14To: Revdex.com[redacted] [redacted] [redacted]Re:  Complaint ID#[redacted] [redacted]Lasher Pool Service[redacted] [redacted]...

 **  [redacted]CC: [redacted]CC: [redacted]It is unfortunate that the customer felt they needed to make a formal complaint with the Revdex.com since rights to service were released as requested.I paid a substantial amount  to service this account  approximately 10-11 months worth of full service was the price (bought it from [redacted]) and therefore have done everything I can to retain the customer in hopes of keeping them as a long time client.  The seller of a pool service route signs a non compete agreement to help keep the value of the purchase in tact. Service WAS released per the customers request.However, please note:  Purchase date listed on complaint 6/1/13.  I bought it 8/15/13 and the problem listed says 7/1/13.   The first call received was about the backwash pipe which I had my assistant there with me and we do not believe it was left open.  In the interest of keeping the client , the first month free was offered for September $90 value.To reply to the comments on bad advice, no advice or questions had ever been asked therefore, none had ever been given.  No repairs or major maintenance was ever required.  The client never notified me that they were dissatisfied with the service in the 7 months that I did the pool.  I did not  act vindictively nor given  any bad advice.   The client randomly called on a Sunday (service is on Thursday), and cancelled.  If they were unhappy all that time, why no phone call or email within the 7 months?  The service included cleaning and chemicals which was provided every service day without absence.Sincerely,[redacted] [redacted]

[redacted], the owner, says he services weekly and doesn't show and pool is dirty. Says he fixed pool but it stayed broken. When asked again about fixing the pool, [redacted] lied and said he fixed it. He is terrible with communicating with customers, as he does not return calls or texts. Complained about service 3 separate times to him directly and the service never got better. I would not recommend this business.

I felt so strongly about warning good people about the nefarious practices of this company that I took time out from my very busy schedule to sit down and write this.

We had the owner ( [redacted]) come out to give us an estimate for pool service. My husband was outside with him while we were watching and listening from inside the house.

[redacted] was so rude and condescending to my husband it was like nothing we had ever seen!

His price for monthly service was higher than the 3 other quotes we got that week for weekly pool cleaning with chemicals provided.

Our chief complaint is that he disregarded everything we asked him not to do. Came into our yard with such an attitude, turned our pool pump on against despite us telling him not to and left it on when we asked him to turn it back off. He stormed out saying "do it yourself" I cannot imagine having someone like this in my yard on a weekly basis.

Possibly the rudest person we had ever met.

On Tue, Mar 25, 2014 at 3:49 PM, [redacted] <[redacted]> wrote:3/22/14To: Revdex.com[redacted]Re:  Complaint ID#[redacted]Lasher Pool Service[redacted]...

 **  [redacted]CC: [redacted]CC: [redacted]It is unfortunate that the customer felt they needed to make a formal complaint with the Revdex.com since rights to service were released as requested.I paid a substantial amount  to service this account  approximately 10-11 months worth of full service was the price (bought it from [redacted]) and therefore have done everything I can to retain the customer in hopes of keeping them as a long time client.  The seller of a pool service route signs a non compete agreement to help keep the value of the purchase in tact. Service WAS released per the customers request.However, please note:  Purchase date listed on complaint 6/1/13.  I bought it 8/15/13 and the problem listed says 7/1/13.   The first call received was about the backwash pipe which I had my assistant there with me and we do not believe it was left open.  In the interest of keeping the client , the first month free was offered for September $90 value.To reply to the comments on bad advice, no advice or questions had ever been asked therefore, none had ever been given.  No repairs or major maintenance was ever required.  The client never notified me that they were dissatisfied with the service in the 7 months that I did the pool.  I did not  act vindictively nor given  any bad advice.   The client randomly called on a Sunday (service is on Thursday), and cancelled.  If they were unhappy all that time, why no phone call or email within the 7 months?  The service included cleaning and chemicals which was provided every service day without absence.Sincerely,[redacted]

[redacted], the owner, says he services weekly and doesn't show and pool is dirty. Says he fixed pool but it stayed broken. When asked again about fixing the pool, [redacted] lied and said he fixed it. He is terrible with communicating with customers, as he does not return calls or texts. Complained about service 3 separate times to him directly and the service never got better. I would not recommend this business.