[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meButch G*** sent an email stating that on Thursday July at 9:am I can come by with the ** *** *** roses in pots and get my refund from Kate L*** I see if Coleville Nursery makes good on their promise Thursday July 14th at am on this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Mr*** contacted Colesville Nursery wanting a purple rose that was fragrantWe did research what roses were available to us and gave him a listHe, in turn, researched the selections and let us know which rose he wanted We special ordered roses for himMr*** came the day
they arrived and was satisfied with the color and the fragranceBloom color and fragrance change over the time a bloom appears--with all flowersObviously he did not like any change in the bloom We have talked with him several times trying to satisfy himHe contacted *** ***, the largest rose grower in the country and the grower of these roses expressing his displeasure in their rosesIn turn, their regional salesman called me and said that Weeks was going to give him replacement rosesThe salesman tried to contact Mr*** but his called was never returnedWeeks will still replace these roses but at this time of year the supply is limited and their salesman said they will replace them free of charge next springWe believe that we have done what is necessary to satisfy Mr***Samuel G***
While we don't agree with Mr***'s account of this transaction in this complaint we will refund his money just to get this behind usOnce he returns the roses in question in the original pots we will return his moneyI will email this response to himSamuel Gaddy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action will not resolve my complaint.First and foremost I asked for a refund of my money spent in return for the rosesI want my money backI am going out of state to a nursery that has truly purple rosesI found such a place! These roses are not what they were advertised asFor Colesville to argue that the bloom changes over time is once again an attempt to blame customerI have said many times that the blooms range from light pink to redThere is no color change! The blooms are no smokey purple! I don't want to wait an entire year to get the roses I ordered this yearI want a product now that I paid forYou still have my money and I am out of a satisfactory product that I paid forI should be made to pick from a slim selection! If I wait an entire year and when I go to return the roses what if one hasn't survived? Then are you only going to give me roses? One year is a long time to goMaybe I miss read and wouldn't have to return the roses but instead get purple roses? I contacted *** *** in California 6/18/and gave them my contact infoOddly enough they couldn't find Colesville in their list of dealers and told me maybe Colesville was some sort of middle manI was told they would get to the bottom of the issue and contact meI have not had one return call, voicemail or email since thenFor Colesville to porport otherwise is a complete falsehood. I asked for an apology of which I see none in the proposed actionAll I see is once again is an attempt to blame the customer and not to take ownership in this moment of truthThis is bad for a company! I don't see transparency but only blame on outside entitiesI don't even have faith that if I some how accepted Colesville terms they wouldn't renege in a years timeI feel that the only motivating factor is that if I don't concede the complaint will remain under the company's name for years! I want to return the falsely advertised roses back in exchange for my moneyI want to go somewhere else that will treat me right as a customerI want Colesville to apologize to my ordealFrom day one I have been treated poorlyI have had to justify, plead and argue my caseColesville is misleading you when they say they tried to work with meI don't call offering a 20% discount on a capped amount working with meWhy would an unhappy customer want to come back to a place of a bad experience and spend MORE money! I want to save other customers from this customer-is-secondary Virginia business!
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action will not resolve this matter for the sole reason that I no longer have the containersI purchased the roses May 6th (more than month and a half ago) I recycled the containers the day I planted them which was the same day I purchased them--5/6/I am willing to deduct $ per pot ($1x10=$total deduction) from the total purchase priceI would be asking for a refund of $($10-$303.26)I think I am being more than adequately fair and trying to resolve thisWhat with the amount of time that has passed who would still have the plant containers? I think that $per plastic plant container is fair.
Regards,
*** ***
The business called and spoke with the Revdex.com that they do not have to be in the original pots but do need to be in pots for them to be returned and refunded.
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meButch G*** sent an email stating that on Thursday July at 9:am I can come by with the ** *** *** roses in pots and get my refund from Kate L*** I see if Coleville Nursery makes good on their promise Thursday July 14th at am on this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Mr*** contacted Colesville Nursery wanting a purple rose that was fragrantWe did research what roses were available to us and gave him a listHe, in turn, researched the selections and let us know which rose he wanted We special ordered roses for himMr*** came the day
they arrived and was satisfied with the color and the fragranceBloom color and fragrance change over the time a bloom appears--with all flowersObviously he did not like any change in the bloom We have talked with him several times trying to satisfy himHe contacted *** ***, the largest rose grower in the country and the grower of these roses expressing his displeasure in their rosesIn turn, their regional salesman called me and said that Weeks was going to give him replacement rosesThe salesman tried to contact Mr*** but his called was never returnedWeeks will still replace these roses but at this time of year the supply is limited and their salesman said they will replace them free of charge next springWe believe that we have done what is necessary to satisfy Mr***Samuel G***
While we don't agree with Mr***'s account of this transaction in this complaint we will refund his money just to get this behind usOnce he returns the roses in question in the original pots we will return his moneyI will email this response to himSamuel Gaddy
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action will not resolve my complaint.First and foremost I asked for a refund of my money spent in return for the rosesI want my money backI am going out of state to a nursery that has truly purple rosesI found such a place! These roses are not what they were advertised asFor Colesville to argue that the bloom changes over time is once again an attempt to blame customerI have said many times that the blooms range from light pink to redThere is no color change! The blooms are no smokey purple! I don't want to wait an entire year to get the roses I ordered this yearI want a product now that I paid forYou still have my money and I am out of a satisfactory product that I paid forI should be made to pick from a slim selection! If I wait an entire year and when I go to return the roses what if one hasn't survived? Then are you only going to give me roses? One year is a long time to goMaybe I miss read and wouldn't have to return the roses but instead get purple roses? I contacted *** *** in California 6/18/and gave them my contact infoOddly enough they couldn't find Colesville in their list of dealers and told me maybe Colesville was some sort of middle manI was told they would get to the bottom of the issue and contact meI have not had one return call, voicemail or email since thenFor Colesville to porport otherwise is a complete falsehood. I asked for an apology of which I see none in the proposed actionAll I see is once again is an attempt to blame the customer and not to take ownership in this moment of truthThis is bad for a company! I don't see transparency but only blame on outside entitiesI don't even have faith that if I some how accepted Colesville terms they wouldn't renege in a years timeI feel that the only motivating factor is that if I don't concede the complaint will remain under the company's name for years! I want to return the falsely advertised roses back in exchange for my moneyI want to go somewhere else that will treat me right as a customerI want Colesville to apologize to my ordealFrom day one I have been treated poorlyI have had to justify, plead and argue my caseColesville is misleading you when they say they tried to work with meI don't call offering a 20% discount on a capped amount working with meWhy would an unhappy customer want to come back to a place of a bad experience and spend MORE money! I want to save other customers from this customer-is-secondary Virginia business!
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action will not resolve this matter for the sole reason that I no longer have the containersI purchased the roses May 6th (more than month and a half ago) I recycled the containers the day I planted them which was the same day I purchased them--5/6/I am willing to deduct $ per pot ($1x10=$total deduction) from the total purchase priceI would be asking for a refund of $($10-$303.26)I think I am being more than adequately fair and trying to resolve thisWhat with the amount of time that has passed who would still have the plant containers? I think that $per plastic plant container is fair.
Regards,
*** ***
The business called and spoke with the Revdex.com that they do not have to be in the original pots but do need to be in pots for them to be returned and refunded.