LaSorsa Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...

resolved.  LaSorsa Auto Group was very polite and painted my car.  I am very satisfied with their work.  They were awesome people to deal with and truly helped me with my problem.  Thank you again for your assistance. 
Sincerely,
[redacted]

We have called [redacted] the husband of [redacted] 3 times and set appointments up to swap out the part. We opened an RO [redacted] on 01/**/2016 to easily accommodate the Process.. They have not shown up. I called again today , no answer . Please advise.Thank you,[redacted]

8.**.15, We will review this customers concerns, and report back to Revdex.com next week on how we can resolve this matter. John L[redacted]

[redacted] re-visited our dealership on March **, 2016 to resolve his concerns. We were able to resolve [redacted]'s concerns, and he is satisfied. Our Service Manager, John Z[redacted] handled [redacted]'s concerns.Please do not hesitate to contact us, if you need any additional information.Thank you,...

John L[redacted] President

I will review [redacted]'s concerns with our Service Team, and contact [redacted] to resolve her concerns.  Thank you, John L[redacted] President

I contaced [redacted] and we are meeting on July [redacted] to review her paint concerns. John L[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First of all my name is not [redacted],  It is  [redacted].I work from Monday to Friday. I have explained to [redacted] on the phone that I can come only on Saturday, but apparently the manager of the parts is not there on Saturdays. I drove by yesterday, (2/*/16) after 5 :00 PM and I spoke with [redacted], (which I don't think so because every-buddy is called [redacted] there), and he personally told me that the manager of auto- parts was not there. He told me to come when the auto part's Manager is there.Ridiculos So [redacted], if I give you my money on Saturday, for a part that does not work, why can you replace it for me on Saturday. You sell it to me when your part's manager is not there. Why can't you  replace it for me in the apsence of your manager of have your staff advised about this situation.What is so difficult to understand. Replace it or refund it. it is a $16 part, not a whole car to be taken care off.It has been 3 weeks already. Why your manager can't advice your staff to replace the part for me 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will contact [redacted] to resolve her concerns, and will advise Revdex.com when this matter is resolved. Thank you,  John L[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I was due a refund due to over payment for car registration. La Sorsa was due to issue me a refund for 100.00, and I came in to pick the check up and was told check has been picked up by someone and deposited into a [redacted] account. I inform them I do not have a [redacted] account and that isn't my signature, and they said they will look into this issue.This issues has been going on since July 2014. No one has any answers why I haven't received my refund as of yet. When asked to speak with management always told he is busy. I just want my refund that is owed to me. Is this a ongoing practice with La Sorsa not refunded money that is due to its customers.Desired Settlement: Refund

Business

Response:

8.**.15, We will review this customers concerns, and report back to Revdex.com next week on how we can resolve this matter. John L[redacted]

Review: HI

My name is [redacted] and I own a chevy Aveo5 LT 2009. Last time I changed the oil, at a different service center I was advised to buy a new replacement oil refill cap and I was told that would be best to get it from a deanship because they have the original one's. That is exactly what I did.

I after I changed the oil I went to the dealer ship and purchased a refill oil cap. Paid for that, took the product and replaced the old refill oil cap. I noticed the cap did not seal the engine correctly. It was a little loose. I decided to drive and see if the new purchased oil cap would stop the oil leak from the top. It did not. In the next two days I went back at the dealership at told them about the problem. There I was met with resistance. I told them give me a new one or refund me. This one that you gave me does not deliver the service that promised. One of the employees that works at the auto parts came out with me to verify that the oil cap was loose, and yes he confirmed it. I went back with him inside and another employee told me that they cannot give me a new one.

Basically I paid for something that does not work.

That day left pretty upset.

After a week the the engine was leaking again from the refill oil cap. I went back again to try to have them give exchange the product. Same answer. They told me to that I was talking to the walls.

that is the story.Desired Settlement: I would like a refund and go and buy the oil cap in a different dealership

I don't want to buy anything from them anymore

Business

Response:

We have called [redacted] the husband of [redacted] 3 times and set appointments up to swap out the part. We opened an RO [redacted] on 01/**/2016 to easily accommodate the Process.. They have not shown up. I called again today , no answer . Please advise.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First of all my name is not [redacted], It is [redacted].I work from Monday to Friday. I have explained to [redacted] on the phone that I can come only on Saturday, but apparently the manager of the parts is not there on Saturdays. I drove by yesterday, (2/*/16) after 5 :00 PM and I spoke with [redacted], (which I don't think so because every-buddy is called [redacted] there), and he personally told me that the manager of auto- parts was not there. He told me to come when the auto part's Manager is there.Ridiculos So [redacted], if I give you my money on Saturday, for a part that does not work, why can you replace it for me on Saturday. You sell it to me when your part's manager is not there. Why can't you replace it for me in the apsence of your manager of have your staff advised about this situation.What is so difficult to understand. Replace it or refund it. it is a $16 part, not a whole car to be taken care off.It has been 3 weeks already. Why your manager can't advice your staff to replace the part for me

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Service Mgr, [redacted] has been in communication with our customer, and will understand this matter has been resolved.Please do not hesitate to contact us, if these are and additional concerns.Thank you,[redacted]

Review: I purchased a vehicle from an auto dealer and about 6 or more months later I wanted to bring the car back or exchange it because I felt that the car was out of my means and I couldn't afford it. I called hoping to get something cheaper and drop my payments but the financial manager told me to just to try and maintain for a couple of months and give him a call back in like 3 to 5 months, so I did but I was then hoping to exchange it or try some other better means because I couldn't afford paying four hundred and eighty five dollars a month on top of paying rent and taking care of my family. I thought they would help me and I feel I my kindness was taken for granted. Since then I have paid about seven thousand dollars towards my loan and have not seen a drop in total loan. I have been taken advantage of and I would like to just have a car to where I can drive and afford, for which I am in the military and use it for training and to visit family. This is not helping fix my credit for I am trying to do so at the moment but with payments like this I won't be able to do that, I have made that clear to the Financial manager and he just keeps telling me to wait a little to try and refinance and I tell him I can't wait because by then I owe my finance which I do because of this. The price of the vehicle was 16,372.24 and he said nothing will change then I ended up paying 18,690.42. To this day the amount I owe is still 18.690.42Desired Settlement: I am just asking for assistance in having something worked out to where I can have a less expensive car and to where my payments are more affordable. If this can't happen then I would like to car taken back and my financial loan erased.

Business

Response:

Sorry for the delayed reply, I would suggest having [redacted] contact me directly to try and resolve his concerns. I can be reached at ###-###-####, or email: [redacted]

I will set up a meeting with [redacted] and discuss his options.

Thank you,

President

Review: I Put down $100 dollars down payment on a vehicle. The sale persons Walter guarantee me that it wasn't any obligation just a good faith deposit. After I was given a quote for the vehicle I decide it was way out of my budget. The salesperson said no problem and I would have my deposit the following Friday. It been over 3 months and after several text I still have not receive a refund. I filled out all of the paperwork the dealer requested.

Business

Response:

A COPY OF THE CREDIT CARD REFUND IS ATTACHED. REFUND WAS ISSUED TO CUSTOMER ON 7.10.15 FOR $100PLEASE DO NOT HESITATE TO CONTACT ME IF YOU NEED ANY ADDITIONAL INFORMATION.JOHN L[redacted]PRESIDENT###-###-#### X [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband and I purchased a brand new black 2004 Mitsubishi Galant. The paint from the car is beginning to peal. When I informed the dealership of this problem I was informed at that time that there was a class action suit that [redacted] lost which required them to paint any car that was having problems with their paint. I was told at that time to contact the Corporate Offices of [redacted] which I did. I was then told to submit an email so that I could receive a check to have my car painted. I contacted them again because I had not heard from them. I was just informed that I missed the deadline. I told them how could I have missed the deadline if I never received any information to submit to them. Their response was that they were sorry. I told them sorry does not have my car painted. I need help. I told them that how can a customer know about a class action suit that was lost my Mitsubishi and for me to have my paint brought in if as the customer I never received any correspondence or email (of which they have because they repeated the email to me over phone when I called). I feel that Mitsubishi did not want their customers to know and they are hiding behind saying I missed the deadline of which I was never notified about. I hope you can assist me in this matter.Desired Settlement: I want my car painted by Mitsubishi

Business

Response:

I contaced [redacted] and we are meeting on July [redacted] to review her paint concerns. John L[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. LaSorsa Auto Group was very polite and painted my car. I am very satisfied with their work. They were awesome people to deal with and truly helped me with my problem. Thank you again for your assistance.

Sincerely,

Review: On 7/*/14 I was contacted via phone by [redacted], a salesman at LaSorsa Mitsubishi and told that he could sell me a 2014 Mitsubishi Outlander Sport SE AWD Automatic with a P3 Touring package for $26,200.00 at 0% Financing for 60 months. On those terms I drove down to the Bronx and placed a $300.00 down payment, filled out a credit application and signed a contract to secure delivery. On 7/*/2014 I was called by [redacted] and told that the vehicle was delivered and being prepped for me. My wife, 6 year old son and I drove down to the dealership to complete the purchase of our new car that afternoon. When we arrived, we were shown the vehicle to inspect and approve it and then were led to an area where we waited for over an hour for the person who does the finance documents to call us in. When we finally sat down to finalize the paperwork, we were handed documents to sign that were for financing at 2.9% APR. When we told the person that there was a mistake and that the contract was for 0% financing through Mitsubishi, he claimed that we would have to pay $1500.00 more for the car to get that rate. When I said that was not what I had signed the contract for he passed me on to the [redacted], for a resolution. [redacted] informed us that he could not authorize the sale at the agreed to price with interest free financing despite having approved and signed the original contract, claiming that [redacted] was wrong in pricing the car at 0%. He instead offered a lower financing rate of 1.9% at 72 months. I refused this offer on the grounds that we had already contracted at 0% and felt the this was a classic bait and switch scam. When I asked to speak to the [redacted], he claimed that he had left for the day. We then asked for our deposit back and left without finalizing the purchase of the vehicle.Desired Settlement: We simply want them to honor the original contract price of $26,200.00 at 0% for 60 months for the Silver 2014 Mitsubishi Outlander Sport SE AWD Automatic with P3 Touring Pkg. [redacted] admitted that they are still making a profit on the vehicle at that price, just not enough.

Business

Response:

Dear [redacted],

Attached is a copy of the buyers order for [redacted]'s vehicle. The buyers order clearly show the "Rebates" [redacted] was entitled to receive, $1500, $500, $500 - totaling $2,500. Mitsubishi's incentive program offers $1,500 rebate or 0% finance - not both $1,500 and 0%. We understand [redacted] leased a new Mitsubishi from another dealership, so we are not sure how to try and resolve the matter. I am available to discuss this matter with [redacted] if he would like to discuss this matter further.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

the business has acted in a dishonest manner. [redacted] wrote out the document under the premise the car would be financed at 0%. The rebates were written on the document to reflect the negotiated price of the vehicle. It was [redacted], the manager, who refused to honor the contract even after [redacted] admitted that the whole deal was based on 0% financing. I eventually purchased the same vehicle from Paramus Mitsubishi for the same price I negotiated with [redacted] at 0%. The only resolution to this at this point is an apology from [redacted] for his employees dishonesty.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,