Lasseter Mechanical Services

Company charged me $5600 for a unit. Did not install unit I paid for, and claim the tech is responsible
This company will scam you! I originally received a quote from Justin Martin who said he was a partner in the company. Paid for the unit, then had to harass him for weeks to get it installed. We eventually told him we would just come get the unit and have someone else install it, oddly enough he was here the next day! After he installed the unit I asked how our heat pump worked (which is what I asked for, was quoted and paid for) he told me it was not a heat pump, that they could not install one in a mobile home....incorrect. The 1st day or so unit worked great...within the 1st week it was not cooling very well and we were at the tale end of summer, not as hot as it had been. I contacted Justin and he told me it was probably because it was the heat of the day, I explained that we were already down into the 80's what was it going to do next summer when it was in the 90's and 100's, he would never come and look at the unit to make sure it was calibrated right or anything, even tho allegedly I have a 10year warranty on parts and 1 for labor...we were a week in. When we changed to the heat side, it ran the breaker so hot it kept tripping the main breaker. I contacted Justin and he told me he couldn't look at it for a week. With that I called the business number. I received a call back from *** who told me he was the owner and Justin was not a partner not even a tech but just a helper. I explained what had happened, that he showed up in their truck and their uniform. He had my spouse send him pics of the unit and wiring and told him to unhook some and he would come out shortly to look at it. Couple days later he came out looked at it tightened something up in the breaker box and told me how Justin has been doing this, he was aware but was not going to fire him or even question him about it, that Justin needed to learn a lesson. (Justin wont be learning the lesson if my house burns down I will). He told me to contact Justin and demand him to come get the unit and give me my money back then quoted the job at $7800 and he would install in the heat pump...I have read on google reviews that apparently when something of their work is questioned they hide behind the techs and blame them and do not stand behind their work...so now on top of $5600 to get the unit correct I need to give them another $7800! I have been in contact with Justin for several weeks on this, which he keeps telling me he is going to pay for the new unit, and have not seen it yet. Other than $7800 Whites is not owning up to the fix. When *** the other man claiming to be the owner says it is his company but put it in his friends name who is a woman who is not involved but this way he gets better contracts because it is a woman owned business. So I have no idea if either or both are telling the truth. Justin showed up in Whites Refrigerations truck and uniform, the owner came to check his work yet no one will own up put in what I paid for...