Last Minute DJ

We do not dispute that the original contract stated that the deposit was nonrefundableThe dispute is that LMDJ later agreed to refund our deposit when we stated that we did not like the substitute DJ he proposed [redacted] told me on the phone he would be happy to refund our depositHe then confirmed by email (see attached) that our refund was in processAt no time did LMDJ indicate any problem with providing us with this refundWe therefore hired and paid for a new DJ on the express understanding that this refund was in process and would be paid to usAt no time were we notified of their intent to withhold the refund until the response to this Revdex.com complaint.If LMDJ had told us we were not going to hold us to the language in the original contract, then we would have used the suggested substitute DJ or worked with LMDJ to try to find a more suitable DJ for our eventInstead, Joseph Rainaldi and LMDJ appears to have purposely mislead us about the intent to pay the requested refund

We do not dispute that the original contract stated that the deposit was nonrefundableThe dispute is that LMDJ later agreed to refund our deposit when we stated that we did not like the substitute DJ he proposed*** *** told me on the phone he would be happy to refund our depositHe then confirmed by email (see attached) that our refund was in processAt no time did LMDJ indicate any problem with providing us with this refundWe therefore hired and paid for a new DJ on the express understanding that this refund was in process and would be paid to usAt no time were we notified of their intent to withhold the refund until the response to this Revdex.com complaintIf LMDJ had told us we were not going to hold us to the language in the original contract, then we would have used the suggested substitute DJ or worked with LMDJ to try to find a more suitable DJ for our eventInstead, Joseph Rainaldi and LMDJ appears to have purposely mislead us about the intent to pay the requested refund

Revdex.com spoke with the business. The business stated that a customer signs a contract that states deposits are nonrefundable because it holds the date against other consumers that call for that date and time. After an accident the owner was not able to be the DJ at the event and changed to [redacted]. In the...

contract it states that A DJ can be changed due to unforeseen issues. At this time no refund will be provided to the customer as the contract was signed by the customer.

We do not dispute that the original contract stated that the deposit was nonrefundable. The dispute is that LMDJ later agreed to refund our deposit when we stated that we did not like the substitute DJ he proposed. [redacted] told me on the phone he would be happy to refund our deposit. He then confirmed by email (see attached) that our refund was in process. At no time did LMDJ indicate any problem with providing us with this refund. We therefore hired and paid for a new DJ on the express understanding that this refund was in process and would be paid to us. At no time were we notified of their intent to withhold the refund until the response to this Revdex.com complaint.If LMDJ had told us we were not going to hold us to the language in the original contract, then we would have used the suggested substitute DJ or worked with LMDJ to try to find a more suitable DJ for our event. Instead, Joseph Rainaldi and LMDJ appears to have purposely mislead us about the intent to pay the requested refund.

Revdex.com spoke with the business. The business stated that a customer signs a contract that states deposits are nonrefundable because it holds the date against other consumers that call for that date and time. After an accident the owner was not able to be the DJ at the event and changed to [redacted]. In...

the contract it states that A DJ can be changed due to unforeseen issues. At this time no refund will be provided to the customer as the contract was signed by the customer.

Review: In August 2015, we entered into a contract with Joseph R[redacted] at Last Minute DJ to be the DJ at our son's wedding on Jan. 23, 2016, paying him a $300 deposit. In mid-December, we made numerous attempts to contact Joe to confirm the details of our event. After days of no responses, [redacted] called and said he would not be able to DJ our event, but a DJ friend would call us in a few days and was willing to take over for him. We talked to this DJ and found that he was not forwarded any of our deposit, which means he was working for far less than the amount we agreed to pay [redacted]. We also did not feel he was a good fit for our venue. We therefore asked Joe for a refund of our deposit so we could hire another DJ. In late December, Joe agreed both verbally and in writing to refund our $300 deposit. However, as of Jan. 15, 2016, we still do not have the refund. Now, all emails sent to Last Minute DJ are returned undeliverable. Joe does not answer the phone or return phone messages. Our goal is to get the refund of our deposit in a timely matter so we can pay a new DJ for our upcoming wedding.Desired Settlement: Deliver our refund check ASAP.

Business

Response:

Revdex.com spoke with the business. The business stated that a customer signs a contract that states deposits are nonrefundable because it holds the date against other consumers that call for that date and time. After an accident the owner was not able to be the DJ at the event and changed to [redacted]. In the contract it states that A DJ can be changed due to unforeseen issues. At this time no refund will be provided to the customer as the contract was signed by the customer.

Consumer

Response:

We do not dispute that the original contract stated that the deposit was nonrefundable. The dispute is that LMDJ later agreed to refund our deposit when we stated that we did not like the substitute DJ he proposed. [redacted] told me on the phone he would be happy to refund our deposit. He then confirmed by email (see attached) that our refund was in process. At no time did LMDJ indicate any problem with providing us with this refund. We therefore hired and paid for a new DJ on the express understanding that this refund was in process and would be paid to us. At no time were we notified of their intent to withhold the refund until the response to this Revdex.com complaint.If LMDJ had told us we were not going to hold us to the language in the original contract, then we would have used the suggested substitute DJ or worked with LMDJ to try to find a more suitable DJ for our event. Instead, Joseph Rainaldi and LMDJ appears to have purposely mislead us about the intent to pay the requested refund.