Last Minute Rental LLC

Ms*** rented a vehicle from Last Minute Rental on 9/28/and return date was 9/29/at 1pmThe vehicle she rented was a *** ***A test drive by repair shop prior to rental did not indicate an alignment issuePrice per day was reduced to $per day from $to accommodate
her need to get to workRequired deposit of $was reduced to $(difference remaining of money she had after rental agreement total). A reminder call was given for return before late fees would begin after a minute grace periodMs*** returned asking if there was a rent to own program and whether we could adjust her costs so that she could keep the vehicle an additional dayWe could not do soPer our policy, there is a fee of $plus $per gallon of fuel missing from level at checkout$of deposit is available upon pick up and the remaining deposit is on hold for daysDays 31-the remaining deposit is available for pick up and after this time the deposit is forfeited.The vehicle was returned with less fuel than at check out and fees totaled to $Out of the $available to Ms***, the fuel charges were deducted and $was returnedThis angered Ms*** along with the price not being adjusted for an additional dayMoney was taken from rental agent aggressively, harsh words were said and she was asked to leaveUpon leaving, the door was closed behind herAfter exiting, Ms*** came back inside and used her purse to shatter a glass window that separates the customer waiting room and officePolice were called and she admitted to being aggressive and upset that she did not receive the expected deposit returnLegal matters have been carried out and Ms*** had been arrested for the incident several days after.Per the complaint sent by the Revdex.com, Ms*** contacted the company on 11/18/which is days after rental vehicle return date 9/29/This is days after her remaining deposit of $was forfeited. Thank you for your time.Best Regards,JessicaLast Minute Rental LLC***
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