Last Stop

I am writing with reference to Complaint ID [redacted] dated 8/15/2016.First of all, I apologize for the inconvenience created in our storeI can certainly understand the frustration the customer had with having to wait in the store to resolve the issueWe have our web site for our customers to notify us for any matters compliments or complains and also a contact phone numberThe manager asked the customer to contact usWe didn’t hear from the customer until we receive your letterWe pride ourselves on responding to customers' concerns very quickly.I have investigated this issueAccording to the store manager, the customer was notified about the promotion sales in the storeThe manager told the customer the price of the items after discount while ringing the sale but before the transaction was completedThe customer agreed to the price and paid with credit card.The manager didn’t remove any stickers from the merchandiseWe have “buy one get one 50% off” rack, but the item the customer picked was not from this rackThe manager told the customer the price of the item and this item was not from that rack, maybe it was misplaced by other customer.All items the customer purchased were in the bag and handed to the customer.Our return policy “No Refunds Exchange Only” is posted clearly on the register counter and on the receiptThe customer wanted her money back and didn’t want store creditThe manager explained to the customer, in order to get refund, the customer needs to contact the main officeThe customer refused to do soThe manager can’t issue a refund without getting approval from the main officeShe explained it to the customerThe manager had to close the store 9:pmShe asked the customer to leave, but the customer refusedThe store manager called Mall security; so the customer will leave and the manager can close and lock the store.We assure you that customer satisfaction is our top priorityWe certainly do not wish to lose a Customer.We are willing to make an exception and give the customer refund instead of store credit, but the customer needs to return the merchandise to the store with tags attached, provided the merchandise is in “like-new” condition.Please do not hesitate to contact me if I can be of any further assistance.Sincerely,Ariela K [redacted] , CPACustomer Service Last Stop CompanyComplaint ID [redacted] dated 8/15/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me although, it is a complete fabrication and far from the truthI spoke to MrM [redacted] at the Corporate office on 8/15/He indicated that he would investigate the situation and speak to the GM of the store and get back with meI have not heard from anyone other than this responseAs I told MrM [redacted] and previously stated in my complaint, the items were left at the store with the managerShe(Danielle)put the clothes outside on the side walk (witnessed by mall security and city police officer)I also have a picture of her putting the clothes outside the doorThank you for refunding my moneyI will consider this a settled matter Regards, [redacted]

We are always willing to exchange merchandise within the time of our return policy but the merchandise have to be in a good condition "like new" so we can resale itThe customer wanted to return a shirt which was smelled heavy smoke

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Last Stop (CC) regarding complaint ID
***
Regards,
*** ***

The store has a refund policy
However, they sold me defective merchandiseTheir “no refund” policy doesn’t cover defective itemsThey are refusing to give me a refund
The in store staff gave me a number to callI told them by law I am due a refundThe “manager” on the phone said “ok so you want to go with the law”This made absolutely no sense to meThey don’t know how to conduct businessThey should be shut down

On July 28, at approximately 3:pm., I was at Last Stop in *** Mall located at *** *** *** ***, Maryland ###-###-#### for the purpose of shopping with three (3) staff members present (sales associates and one acting manager) I was speaking with the two (2) sales representatives about shirts and the shirt I was looking at cost $which I became disinterested in because of the cost While I was speaking with the two reps inquiring about another Last Stop which is located in *** *** *** *** *** Temple Hills, Maryland ###-###-####, The acting manager Takayla inserted herself into the discussion with an attitude stating “You can go to the other store because it is messy and dirty in there” I in return stated that’s not right to talk down on another store because you all are under the same company Takayla began to argue with while I continue to look for other shirts I asked her to stop speaking with me because I was not interested

Came into store on Aug brought shirt--did not have time to try onWent home tried on shirt to big put back in bag and throw in closet with other shirts from other stores that brought same day(for choices)Returned to exchange or store creditStore manager said she smelled smoke and would not take as an exchange or return-I had to call Corp Office she gave numberI stepped outside the store and called--In turn Issac said that it is the managers discression to exchange or give store creditI could go to the P G Plaza store--didn't buy from there was not going out my wayI just wanted a store credit for a later usePeople would not give names or last names to file complaint

I took my daughter shopping in this store because the sales associate was outside the store promoting the current sales for the dayInterested in seeing the style and always looking for sales we went in and looked aroundWith the help of two sales associates we found several sale items (on the buy one get one 50% off rack)I also found a pair of sweat pants that were marked down to $11.OO rather than the $One cotton dress shirt for myself that was marked for $My daughter picked out several items (at least items with the 50% sale)When we go to check out the young lady who happens to be acting as manager, Daniel checked us outShe held up a red shirt dress with the round hem and zippers on each side and said, "if you get another item like this or one of these shirts (pointing to the Dashiki shirts in front of her then you will get 50% off of the itemI agreed and picked out the blue, yellow, and black dashiki shirtShe processed the $saleI looked at the receipt

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me although, it is a complete fabrication and far from the truth. I spoke to Mr. M[redacted] at the Corporate office on 8/15/16. He indicated that he would investigate the situation and speak to the GM of the store and get back with me. I have not heard from anyone other than this response. As I told Mr. M[redacted] and previously stated in my complaint, the items were left at the store with the manager. She(Danielle)put the clothes outside on the side walk (witnessed by mall security and city police officer). I also have a picture of her putting the clothes outside the door. Thank you for refunding my money. I will consider this a settled matter.
Regards,
[redacted]

I am writing with reference to Complaint ID [redacted] dated 8/15/2016.First of all, I apologize for the inconvenience created in our store. I can certainly understand the frustration the customer had with having to wait in the store to resolve the issue. We have our web site for our customers to...

notify us for any matters compliments or complains and also a contact phone number. The manager asked the customer to contact us. We didn’t hear from the customer until we receive your letter. We pride ourselves on responding to customers' concerns very quickly.I have investigated this issue. According to the store manager, the customer was notified about the promotion sales in the store. The manager told the customer the price of the items after discount while ringing the sale but before the transaction was completed. The customer agreed to the price and paid with credit card.The manager didn’t remove any stickers from the merchandise. We have “buy one get one 50% off” rack, but the item the customer picked was not from this rack. The manager told the customer the price of the item and this item was not from that rack, maybe it was misplaced by other customer.All items the customer purchased were in the bag and handed to the customer.Our return policy “No Refunds Exchange Only” is posted clearly on the register counter and on the receipt. The customer wanted her money back and didn’t want store credit. The manager explained to the customer, in order to get refund, the customer needs to contact the main office. The customer refused to do so. The manager can’t issue a refund without getting approval from the main office. She explained it to the customer. The manager had to close the store 9:30 pm. She asked the customer to leave, but the customer refused. The store manager called Mall security; so the customer will leave and the manager can close and lock the store.We assure you that customer satisfaction is our top priority. We certainly do not wish to lose a Customer.We are willing to make an exception and give the customer refund instead of store credit, but the customer needs to return the merchandise to the store with tags attached, provided the merchandise is in “like-new” condition.Please do not hesitate to contact me if I can be of any further assistance.Sincerely,Ariela K[redacted], CPACustomer Service Last Stop CompanyComplaint ID [redacted] dated 8/15/2016

We are always willing to exchange merchandise within the time of our return policy but the merchandise have to be in a good condition "like new" so we can resale it. The customer wanted to return a shirt which was smelled heavy smoke.

Review: Visiting this store includes being harassed the moment that you walk through the door. The employees try to force you to buy items out of the store, so much so that the employee said quote " if I don't buy anything then I need to leave". I proceeded to ask her why I cant look and asked did I steal something because thats how your treating me. She said no but she would like me to leave or she will call the manager. So the manager came and explained to me that they don't need anyone in the store who is not going to buy something, I didn't even get a chance to look past the jacket section.Desired Settlement: I would like for the manager of this store to be reconsidered for the job that she is currently in, for her poor customer service and extremely rude staff.