Lasting Impressions Autobody

I really appreciate you reopening the case Attached are three estimates for repairs I am not going to go back and forth and address every point The bottom line is Lasting Impression did the repair work on the vehicle I was not happy with the repair work and expressed my displeasure multiple times It doesn’t matter if, Nora, Zach, and the mystery person who is supposed to be my wife (my wife was not present) thought it was fine I am the owner of the car and I am unhappy with the results This was a brand new car that I just purchased and I expect it to be done correctI did not appreciate the way Michael C [redacted] spoke to and treated me I want my car fixed and I want it fixed correctly At this point I would never take my car back to Lasting Impressions I have gone to three bodyshops and have the attached estimate for the repairs Lasting Impressions should pay for the repairsNeither an invoice nor receipt were provided for the work performed on the car If the $is owed, an invoice should be provided detailing all of the work, the cost, and any remaining balance

Mike had car for days - falseWe rec'd the car on April 21th it was complete on the April 24thMike contacted *** *** for payment*** *** stated that payment was sent to customer*** *** also stated it would take 7-days in the mailMike contacted *** on the 25th telling him
that telling him that the check was being mailed to him and it would take 7-and the car was readyThe only reason the car was here days was we were waiting for payment from *** had two options at that point, call *** *** and request them to send the check to Lasting Impressions Auto body, or Pay for the car out of his pocket1st pi- Yes, *** came to pick up the car and he looked the car over thoroughly and pointed out a few items of concernYes, I missed the air duct which was a small fix he wasn't happy with Sensors so I corrected thembut he wasn't satisfied with them, he also thought bumpers and lights weren't alignedBut they wereBut I adjusted whatever he asked of me. 3. He left the car for days? 5/5/2017-he claims he was notable go to work for days- See 1st of all he came to the shop with a*** *** He hung out for over an hour bragging about what a great deal he got on itSo, if he was without a car he NEVER relayed it to meNot once during this whole entire time did he say he had no vehicleAlso, may I add On Saturday Evening April 29' I was at my Nephews Retirement Party and I received a call from ***On a Saturday, which I may add when I'm closedHe called just to make sure I wasn't mad at him and that everything was good between usI told everything was good and I was going to take care of him(Fixing Air Duct & Sanding Sensor Holes) I didn't have to take his call but that's customer Service.4. 2nd pi- Mind you he's already went over this car with a fine-tooth comb- Complaints: Orange Peel and now bumper and light aren't aligned- If there were orange peel he would've noticed on the 1st inspectionThe paint was fineThere wasn't Orange peelHe's looking for manufacture paint result which is impossibleAt any Collision Repair ShopThe Repair/Paint job was performed correctly and it looks very goodI do guarantee my work for as long as you own the carThere Were witness at the 2" pi***'s Wife, ***, Mike and ***'s nephew in-lawWhen *** was pointing out what was wrong the other three voiced they didn't see what he was talking aboutNora who works next door spoke to Zack the nephew in-law who works at the mechanic shop and the end of the buildingZack told Nora that him Mike and ***'s Wife were all looking too and couldn't see what he was complaining aboutZack said that's just the way he iswhatever that meant*** did take the car and signed the insurance checkHe Did Not Pay his deductible of Which he still owesWhen a customer signs the check over that says they are accepting the vehicleThat is what he did.5. He states he called every single day and left messages? He has phone records? - *** is contradicting himself- Either the car wasn't here days or he didn't call every single dayPlus, he cannot count days when the business is closedLet me explain2" visit days 4/21/Friday - 5/5/Friday next business day is Monday 5/8/His wife called Tuesday 5/9/So how could he possibly have called every single daySeems to me he's fabricating his story.6.5/9/Tuesday his Wife called she told me *** wasn't happy with car and she was dropping it offWhen *** cameto shop, mike asked him what he wanted doneHe again on againWith same complaintAnd yes, I regret that in the heat of the moment I lost my temper after telling him over and over there isn't anything wrongAfter *** left he called me back and I told him let's let things settle and in a few weeks come byIt appears we had hashed our differences outHe seemed fine on the phone when we hung up.7.I would like to add that isn't mentioned in ***'s letterI informed *** that there were parts that weren't needed on hiscar that the insurance paid forHe did not notify *** *** of this and wanted that money to go to the deductibleHe received the check from the insurance company he belongs returning the part money to *** *** which he did not*** Committed Insurance Fraud and I truly believe he's trying to scam me out my money that I work hard forWhich he still owes me and owes *** *** their money. 8. I'm hoping that you take in consideration my response and rule in my favorI am a sole proprietor and depend on every dollar Imake and I pride myself on my reputationThis is my complaint in years.9.Also as *** stated in his letter that he spoke to my mechanic he in fact spoke to the neighboring mechanic and must hadmisunderstood him because he doesn't work for mePlease accept my apology for by behavior in the heat of the momentAs with any business-like mine, the greatest advertising we can have is word of mouth from a satisfied customerWhich that has allowed me to remain in business for yearsThank you,Michael C*** Owner,Lasting Impression AutoBody

I really appreciate you reopening the case.  Attached are three estimates for repairs.  I am not going to go back and forth and address every point.  The bottom line is Lasting Impression did the repair work on the vehicle.  I was not happy with the repair work and expressed my displeasure multiple times.  It doesn’t matter if, Nora, Zach, and the mystery person who is supposed to be my wife  (my wife was not present) thought it was fine.  I am the owner of the car and I am unhappy with the results.  This was a brand new car that I just purchased and I expect it to be done correct. I did not appreciate the way Michael C[redacted] spoke to and treated me.  I want my car fixed and I want it fixed correctly.   At this point I would never take my car back to Lasting Impressions.  I have gone to three bodyshops and have the attached estimate for the repairs.  Lasting Impressions should pay for the repairs. Neither an invoice nor receipt were provided for the work performed on the car.  If the $250 is owed, an invoice should be provided detailing all of the work, the cost, and any remaining balance.