Lastman's Bad Boy Furniture Warehouse

In early 2014, I puchased a large amount of furniture, appliances, electronics and housewares from the Bad Boy store in London, ON [redacted] We dealt with [redacted] on our first visitWe selected several items and [redacted] prepared a bill of sale It was at the time that the invoice was drawn up that the [redacted] pressure to puchase an extended warranty startedAfter saying no, initially, the store manager came over and started pressuring us, too After discussing what the warranty included, we decided to go ahead with itWhen we were leaving, we asked for a brochure or some written information about what our warranty covered We went home and reviewed the written information Within the document, we could not find what we had been promised verbally We went back into the store the next day and spoke with [redacted] about not being able to find what he promised within the written informationHe said at that time, that warranty did not cover the wear and tear for the furniture [redacted] also then admitted that the furniture did not come covered (with furniture protector) as he had described during the sale of the warrantyWe said that because of these two major promies being misleading, we wanted a refund of the extended-warranty and also of the furniture protector we had purchased [redacted] said there are no refunds on extended warrantiesWe asked to speak with the manager because the way it was sold and then what it actually covered were completely differentWe had essentially not purchased what we thought we had We got the run-around when we wanted to speak with the manager We were told only the store manager, [redacted] , could approve this return even though there were other managers in the store We were told it would be no problem to have it refunded, but we'd have to return on another day when [redacted] was working We asked when he was working nextWe were told the following day and we were given the hours he would be in We returned the following day during the hours stated [redacted] had left earlyWe were then told to return the following day during a different set of hoursWe returned the following day only to be told [redacted] had just left for an hour long lunch We were invited to wait for him to return to the storeWe waited over an hour and a half We then saw [redacted] return to the store but then he was too busy to assist us right awayWhen he was not busy (over two hours from when we initially entered) he would not speak with us and told [redacted] to pass along that he would not approve the refund of the bogus warranty and fabric protection At this point, we are very frustrated with how long we've waited and how long we've spent chasing down the store managerWe said we were not leaving until we could speak with himWe were then invited into his back officeInitially he said sorry we can't refund what you're askingWe AGAIN explained why we wanted the refund because it was a warranty that did not cover the things we were promised We were offered a "better" warranty for the price we had already paidWe declined because we did not trust anything related to their warranties at this point We couldn't be sure they would honour what they had explained No thanks, we'd just like our money back at this time [redacted] , the store manager then got extremely rude and belligerent while we remained calmHe started to yell in an attempt to intimidate us [redacted] He eventually, after he was done [redacted] , told us he would have to go to the owner of the company to have this warranty refunded No problem, we saidWhat ever you have to do [redacted] Looking back, I don't even care about the $ It got to be about the principle of the matterIt should have been a seamless, easy transactionInstead it ended up being two different visits to the store and hours spent + stress levels higher than I ever dreamed possible [redacted]

We purchased a dishwasher from Bad Boy along $ [redacted] worth of other appliances and furnitureWe stored all of our items in storage as we told them we were in the midst of renovationsWhen we finally opened the box, the dishwasher door was completely damaged, from top to bottomWe called the store manager, [redacted] who we purchased it from, and he offered us $ [redacted] for the repairsAfter this nonsense, we contact ***, the CEO, and after much debate he offered us $ [redacted] for the repairWe then continued to send photos of how badly the damage was until we got into the "investigation with the manufacturer" phaseAfter they claim to be spending upwards of a week, investigating this matter, we received the following response: "Unfortunately my hands are tied, I cannot exchange the unit for you and all I can do is offer that damage allowance of $***"I am now off to buy another $ [redacted] dishwasherThanks Bad Boy! Lesson learned: buy appliances from a faceless corporation and not a smaller retailerThe corporation has better return policies

NEVER will I ever buy anything from Bad Boys again [redacted] We went into Bad Boys to buy a dining set along with a sofa for our new homeDuring our conversation, we asked the sales clerk a few times if the dining set was made out of real wood and he said yesWe believed him as it was one of the most expensive dining set they that sell, for $2000+After getting our dining set and sofa delivered, the dining set turned to be made out of plywoodWe tried to call their company and they said all sales are finalWe were shocked and surprised because we were in the store for 1-hours and no one told us it was final sale, not even after we made our paymentTurns out they have an "All sales are final" in tiny fonts printed on the receiptSo the company told us to contact the store where we purchased the dining setWhen we called the store, the same sales clerk spoke with us on the phone [redacted] by stating "I told you it wasn't real wood, you misunderstood me." Never would I thought a "reputable" furniture company would have final sale on all of their merchandise, without even informing you before or after you paid [redacted]

In early 2014, I puchased a large amount of furniture, appliances, electronics and housewares from the Bad Boy store in London, ON
*** *** *** *** *** *** *** **
We dealt with *** on our first visitWe selected several items and *** prepared a bill of sale It was at the time that the invoice was drawn up that the *** pressure to puchase an extended warranty startedAfter saying no, initially, the store manager came over and started pressuring us, too After discussing what the warranty included, we decided to go ahead with itWhen we were leaving, we asked for a brochure or some written information about what our warranty covered
We went home and reviewed the written information Within the document, we could not find what we had been promised verbally We went back into the store the next day and spoke with *** about not being able to find what he promised within the written informationHe said at that time, that warranty did not cover the wear and tear for the furniture*** also then admitted that the furniture did not come covered (with furniture protector) as he had described during the sale of the warrantyWe said that because of these two major promies being misleading, we wanted a refund of the extended-warranty and also of the furniture protector we had purchased
*** said there are no refunds on extended warrantiesWe asked to speak with the manager because the way it was sold and then what it actually covered were completely differentWe had essentially not purchased what we thought we had
We got the run-around when we wanted to speak with the manager We were told only the store manager, ***, could approve this return even though there were other managers in the store We were told it would be no problem to have it refunded, but we'd have to return on another day when *** was working We asked when he was working nextWe were told the following day and we were given the hours he would be in
We returned the following day during the hours stated*** had left earlyWe were then told to return the following day during a different set of hoursWe returned the following day only to be told *** had just left for an hour long lunch We were invited to wait for him to return to the storeWe waited over an hour and a half
We then saw *** return to the store but then he was too busy to assist us right awayWhen he was not busy (over two hours from when we initially entered) he would not speak with us and told *** to pass along that he would not approve the refund of the bogus warranty and fabric protection
At this point, we are very frustrated with how long we've waited and how long we've spent chasing down the store managerWe said we were not leaving until we could speak with himWe were then invited into his back officeInitially he said sorry we can't refund what you're askingWe AGAIN explained why we wanted the refund because it was a warranty that did not cover the things we were promised We were offered a "better" warranty for the price we had already paidWe declined because we did not trust anything related to their warranties at this point We couldn't be sure they would honour what they had explained No thanks, we'd just like our money back at this time
***, the store manager then got extremely rude and belligerent while we remained calmHe started to yell in an attempt to intimidate us*** *** *** *** *** *** *** *** *** *** *** *** ***
He eventually, after he was done ***, told us he would have to go to the owner of the company to have this warranty refunded No problem, we saidWhat ever you have to do
*** *** *** *** *** *** *** ***
Looking back, I don't even care about the $ It got to be about the principle of the matterIt should have been a seamless, easy transactionInstead it ended up being two different visits to the store and hours spent + stress levels higher than I ever dreamed possible
*** *** *** ***

In early 2014, I puchased a large amount of furniture, appliances, electronics and housewares from the Bad Boy store in London, ON
*** *** *** *** *** *** *** **
We dealt with *** on our first visitWe selected several items and *** prepared a bill of sale It was at the time that the invoice was drawn up that the *** pressure to puchase an extended warranty startedAfter saying no, initially, the store manager came over and started pressuring us, too After discussing what the warranty included, we decided to go ahead with itWhen we were leaving, we asked for a brochure or some written information about what our warranty covered
We went home and reviewed the written information Within the document, we could not find what we had been promised verbally We went back into the store the next day and spoke with *** about not being able to find what he promised within the written informationHe said at that time, that warranty did not cover the wear and tear for the furniture*** also then admitted that the furniture did not come covered (with furniture protector) as he had described during the sale of the warrantyWe said that because of these two major promies being misleading, we wanted a refund of the extended-warranty and also of the furniture protector we had purchased
*** said there are no refunds on extended warrantiesWe asked to speak with the manager because the way it was sold and then what it actually covered were completely differentWe had essentially not purchased what we thought we had
We got the run-around when we wanted to speak with the manager We were told only the store manager, ***, could approve this return even though there were other managers in the store We were told it would be no problem to have it refunded, but we'd have to return on another day when *** was working We asked when he was working nextWe were told the following day and we were given the hours he would be in
We returned the following day during the hours stated*** had left earlyWe were then told to return the following day during a different set of hoursWe returned the following day only to be told *** had just left for an hour long lunch We were invited to wait for him to return to the storeWe waited over an hour and a half
We then saw *** return to the store but then he was too busy to assist us right awayWhen he was not busy (over two hours from when we initially entered) he would not speak with us and told *** to pass along that he would not approve the refund of the bogus warranty and fabric protection
At this point, we are very frustrated with how long we've waited and how long we've spent chasing down the store managerWe said we were not leaving until we could speak with himWe were then invited into his back officeInitially he said sorry we can't refund what you're askingWe AGAIN explained why we wanted the refund because it was a warranty that did not cover the things we were promised We were offered a "better" warranty for the price we had already paidWe declined because we did not trust anything related to their warranties at this point We couldn't be sure they would honour what they had explained No thanks, we'd just like our money back at this time
***, the store manager then got extremely rude and belligerent while we remained calmHe started to yell in an attempt to intimidate us*** *** *** *** *** *** *** *** *** *** *** *** ***
He eventually, after he was done ***, told us he would have to go to the owner of the company to have this warranty refunded No problem, we saidWhat ever you have to do
*** *** *** *** *** *** *** ***
Looking back, I don't even care about the $ It got to be about the principle of the matterIt should have been a seamless, easy transactionInstead it ended up being two different visits to the store and hours spent + stress levels higher than I ever dreamed possible
*** *** *** ***

over promised and under deliveredEverything about this "shopping experience" has been a nightmareDO NOT BUY from them if your expecting any kind of customer service

I don't write reviews often - but this time I felt it was very deserving As someone who just purchased a new home and preparing for a wedding in the same year, cost is very important to me! Lastman's Bad Boy offered us very high quality products at a very affordable price and I was very impressed with that They truly understand the value of a dollar and enabled us to make our home look beautiful without breaking the bank In addition to that, we were helped by non-invasive salespeople who took the time to help us find what we were looking for Perhaps the most impressive of all, was that the owner himself, Mr*** *** greeted us to congratulate us on our upcoming wedding and our house - and worked with us to get our deliveries sooner than later As the owner of the company, he could have delegated this task to someone else, but chose the personable approach of speaking to us directly Furthermore , the gentlemen who delivered our furniture were very helpful, well mannered, and knowledgeable about the products we orderedThey answered all of our questions! (And the delivery was on time!) If you have not visited one of their stores, and you are someone who values a balance of beautiful product with cost effective prices and exceptional service - then I suggest you go and visit!

On January 31/2015, we purchased ALL stainless steel *** stove/true convection oven, fridge, dishwasher, washer and dryer plus their $in-town delivery charge for our brand new house Upon purchasing these MAJOR APPLIANCES, we specifically told the sales person that we need them to be delivered on March 24, because that is when we move into our new house
On march 19th, days before we move, we received a phone call that the warehouse does NOT have our fridge that we ordered nearly months ago AND that the fridge we purchased would not be available until "sometime in April"
Lastman's Badboy in London, ON was more than happy to take my money( I spent around $on these appliances) but in the end failed to delivery*** *** ***
*** ***

On January 31/2015, we purchased ALL stainless steel *** stove/true convection oven, fridge, dishwasher, washer and dryer plus their $in-town delivery charge for our brand new house Upon purchasing these MAJOR APPLIANCES, we specifically told the sales person that we need them to be delivered on March 24, because that is when we move into our new house
On march 19th, days before we move, we received a phone call that the warehouse does NOT have our fridge that we ordered nearly months ago AND that the fridge we purchased would not be available until "sometime in April"
Lastman's Badboy in London, ON was more than happy to take my money( I spent around $on these appliances) but in the end failed to delivery*** *** ***
*** ***

We purchased a kitchen set on the weekend and the item was to be delivered to the store on the Thursday followingWhen we got home we realized the set would not be a good fit for our kitchenWe went into the store on Tuesday to advise and was told absolutely no refunds or exchangesThe product hadn't even been delivered to the store yetWe asked to speak with the sales manager Basil who told us absolutely no refunds and pointed out the tiny print buried on the bottom of the receiptAt the time of purchase, our salesman did not point out this factThere is no sign posted at the customer service desk that states no refunds or exchanges*** ***
This was our first and last shopping experience Lastman's Bad Boy Furniture and will share this with all friends & family

My wife and I purchased a washer and dryer along with our appliancesThe salesman told us the washer and dryer where in stock and would be delivered on the same day as our appliancesIt is now two months later and we are still waiting for our washer and dryer , and the only response we get from them is, it should be here soonThe salesman man obviously lied about the washer and dryer being in Stock so that we would not purchase it somewhere elseThis will be the last time we purchase anything from Bad Boys

We purchased a dishwasher from Bad Boy along $*** worth of other appliances and furnitureWe stored all of our items in storage as we told them we were in the midst of renovationsWhen we finally opened the box, the dishwasher door was completely damaged, from top to bottomWe called the store manager, *** who we purchased it from, and he offered us $** for the repairsAfter this nonsense, we contact ***, the CEO, and after much debate he offered us $** for the repairWe then continued to send photos of how badly the damage was until we got into the "investigation with the manufacturer" phaseAfter they claim to be spending upwards of a week, investigating this matter, we received the following response: "Unfortunately my hands are tied, I cannot exchange the unit for you and all I can do is offer that damage allowance of $***"I am now off to buy another $*** dishwasherThanks Bad Boy! Lesson learned: buy appliances from a faceless corporation and not a smaller retailerThe corporation has better return policies

We purchased a kitchen set on the weekend and the item was to be delivered to the store on the Thursday followingWhen we got home we realized the set would not be a good fit for our kitchenWe went into the store on Tuesday to advise and was told absolutely no refunds or exchangesThe product hadn't even been delivered to the store yetWe asked to speak with the sales manager Basil who told us absolutely no refunds and pointed out the tiny print buried on the bottom of the receiptAt the time of purchase, our salesman did not point out this factThere is no sign posted at the customer service desk that states no refunds or exchanges*** ***
This was our first and last shopping experience Lastman's Bad Boy Furniture and will share this with all friends & family

NEVER will I ever buy anything from Bad Boys again
*** ***
We went into Bad Boys to buy a dining set along with a sofa for our new homeDuring our conversation, we asked the sales clerk a few times if the dining set was made out of real wood and he said yesWe believed him as it was one of the most expensive dining set they that sell, for $2000+After getting our dining set and sofa delivered, the dining set turned to be made out of plywoodWe tried to call their company and they said all sales are finalWe were shocked and surprised because we were in the store for 1-hours and no one told us it was final sale, not even after we made our paymentTurns out they have an "All sales are final" in tiny fonts printed on the receiptSo the company told us to contact the store where we purchased the dining setWhen we called the store, the same sales clerk spoke with us on the phone *** by stating "I told you it wasn't real wood, you misunderstood me." Never would I thought a "reputable" furniture company would have final sale on all of their merchandise, without even informing you before or after you paid*** *** ***

NEVER will I ever buy anything from Bad Boys again
*** ***
We went into Bad Boys to buy a dining set along with a sofa for our new homeDuring our conversation, we asked the sales clerk a few times if the dining set was made out of real wood and he said yesWe believed him as it was one of the most expensive dining set they that sell, for $2000+After getting our dining set and sofa delivered, the dining set turned to be made out of plywoodWe tried to call their company and they said all sales are finalWe were shocked and surprised because we were in the store for 1-hours and no one told us it was final sale, not even after we made our paymentTurns out they have an "All sales are final" in tiny fonts printed on the receiptSo the company told us to contact the store where we purchased the dining setWhen we called the store, the same sales clerk spoke with us on the phone *** by stating "I told you it wasn't real wood, you misunderstood me." Never would I thought a "reputable" furniture company would have final sale on all of their merchandise, without even informing you before or after you paid*** *** ***

Purchased a sectional back in June 2016, the Manager and Sales representative at the *** location assure that the material is genuine dyed leather In October I notice the leather was peeling I had to make several request before a technician visited to inspect the damage The coach was returned on November 26th with the expectation of the repair within the given time period of two weeks Today December 6th called customer service, only to be told the manufacture does not have the material to reupholster the coach It will be another week which is December 17th There are no guarantee the coach will be returned on time for the holidays
Consumers be very careful when purchasing at Bad Boy Furniture store I am so upset, words cannot express

I am telling everyone on social media how bad bad boys really is and that there warranty is not worth the paper its written onThey tell you how important it is to get a warranty and take your money but when it comes to something they know happens to the furniture in a short period of time all of a sudden the warranty is no goodBad boys is a rip off and anyone thinking of shopping there is better off going elsewhereI thought this would be the last couch of my lifetime only to find out it should be thrown in the garbage cause it's useless and buy anotherThanks for nothing ***