Store manager contacted him today 10/10/He explained all sales are final and bulbs out wouldn't make a difference and offered him an in store creditManager stated customer accepted the terms and in-store creditWe believe issue has been resolved
Initial Business Response / [redacted] (1000, 11, 2015/10/16) */ We apologize for not responding back to [redacted] 's complaint sooner After reviewing her account, I do see that she purchased tanning session back in mid AugustAccidentally the employee working sold them under another customers account It took a few days but the tans were added to [redacted] 's account by management on 8/18/ Unfortunately we did close down the location that [redacted] was using at the time We do have a no refund policy so we are unable to issue a refund back to herI do see that she used one of her tans on 10/15/at our [redacted] RdsalonAll I can do is add an additional tans to her account for the inconvenience
Store manager contacted him today 10/10/He explained all sales are final and bulbs out wouldn't make a difference and offered him an in store creditManager stated customer accepted the terms and in-store creditWe believe issue has been resolved
Initial Business Response / [redacted] (1000, 11, 2015/10/16) */ We apologize for not responding back to [redacted] 's complaint sooner After reviewing her account, I do see that she purchased tanning session back in mid AugustAccidentally the employee working sold them under another customers account It took a few days but the tans were added to [redacted] 's account by management on 8/18/ Unfortunately we did close down the location that [redacted] was using at the time We do have a no refund policy so we are unable to issue a refund back to herI do see that she used one of her tans on 10/15/at our [redacted] RdsalonAll I can do is add an additional tans to her account for the inconvenience