Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I am rejecting this offer because at this point I still have a home that has major structural damages, that no one is wanting to take responsibilities forYes the business has stated several things the agent did do during the buying process, but as far as the termite letter, the letter that was given by the seller referred to as Company A was not in our closing package, this letter had the bond information, and also stated no termite damages to the home were foundNow this was done 2-18-The letter from company B stated that DAMAGES were repaired by another firmNow when a letter states damages were repaired, that is understood that damages are repaired, not some damagesThis letter is the letter that was provided in closingYes the agent has been in contact with I before I made this complaint, but when asked about the letter from the company A she could not provide itI first asked about this letter back in March, and all of a sudden after this complaint was made with the Revdex.com this letter was providedRegardless if the letter was sent in email back in the closing progress, both letters should of been signed, and dated at closing, which would of thrown a red flagAs far as being recommended by the agent to speak with a attorney, when I first spoke with the attorney I was told we had a good case, but now after the agent hand delivered the papers to the attorney the attorney came back and stated this was not a good case because we had signed a non disclosure agreement on the property, which when I questioned the agent about signing the non disclosure statement she stated that that was something that everyone signed during the house buying process, and should not matter under this situationI am not pulling my complaint instill these issues are taken care of, and I feel that because of all the gray areas with purchasing of this home, that the agent has not been completly honest
We, of course, are sorry that the purchasers are unhappy
regarding the purchase of their home and the service received from our
agent. Following is our agent’s rebuttal
and accounting of some of the issues and concerns during their purchase
process.
When the buyers found the home...
they wanted to purchase, a
contract was written contingent upon the buyers’ approval of all
inspections. Because our agent was
concerned that the home would not appraise for the purchase price, the agent
recommended that the offer be written to include “contingent upon the house
appraising for the sales price.” The
offer also stated the seller would not reduce the selling price and would not
reimburse the buyers for appraisal fee.
The home inspector hired by the buyers found many issues
with the home. It had rotten wood on the
porch, water damaged fascia, hall bath toilet handle held in place with tape,
water damage with microbial growth in both bathroom vanities, air handler
disconnect under the house had been taken out and the wiring jumped out. Other issues were the HVAC unit did not have
a filter, visible insect damage in the subfloor under the kitchen sink area,
corroded union above the water heater, the water heater was old and very rusty,
and the water was dark and discolored when tested. The buyers had a microbial growth test and
the results indicated there was bad mold that could cause severe health issues
or death. Our agent recommended on several
occasions that the purchasers needed to just sign a release of contract and
find another home, but the purchasers proceeded forward with the purchase.
Our agent and purchasers negotiated with the sellers do to
the repairs, but the purchasers were not happy with the quality of work
performed by the contractors the sellers hired.
Examples: 1) the replacement
vanities (replaced due to microbial growth), had new plumbing fixtures that
were leaking which could have caused new growth of mold; and 2) One of the
vanities they did not replace had a counter top that was just made to fit which
looked terrible. To correct the matter,
the seller gave the buyers a new vanity and they replaced it after closing. HVAC unit repairs were also unsatisfactory to
the buyers, so the seller paid the buyers to have an HVAC person to correct the
issues. The list of issues went on and on and as mentioned above, our agent
suggested to the buyers several times to walk away from the purchase of this
home.
The home actually had two termite letters. Company A was hired by the seller. This company gave the home a clear termite
letter and placed the home under a termite contract that was renewable until
02/18/2019 with a yearly inspection and annual fee. This letter was sent to our agent on 3/4/2014
and was emailed to the purchasers within 1 hour of receipt. Company B sent their termite letter to the
agent on 3/3/2014. This letter stated
that: 1) Evidence of termite galleries and shelter tubes scattered throughout
crawlspace to the joist and piers, but does not appear to be active at this
time; 2) Visible drill holes to front exterior slab and chimney only. No
visible drill holes to piers in crawlspace, which is a state standard; 3)
Surface fungus scattered to joist in crawlspace. Does not appear active due to
moisture readings. DAMAGES: Termite damages to sills, girders and joist in
crawlspace. Repairs have been made by
another firm. This second termite letter was sent to the buyer via email within
9 minutes of the agent receiving it.
(Copies of the emails are available upon request). Both of these letters were provided to the
buyers within 3 days of the closing date of 3/7/2014 for the purchasers review.
In our opinion, our agent represented the purchasers in the
scope of her real estate responsibilities with their best interest at the
forefront. Our agent even contributed
$175 out of her own pocket for the cost of a survey for purchasers to determine
property boundaries for a fence. She was
in constant communication through emails, text and phone conversations
regarding all concerns about the home throughout the entire purchase
process.
Although the purchasers may feel they have been given the
run around about their issues, it should be noted that even after closing, she
has responded to them and provided all documents they have requested and even
hand delivered documents to the attorney who was reviewing their case. She even recommended they call Clemson
Extension Services, the organization that licenses and regulates pest control
companies and seek the advice of an attorney. Their last conversation was five
days prior to receiving the Revdex.com complaint.
We are sorry the buyers are dissatisfied, but our agent did
everything she could as a real estate professional to ensure the buyers were
fully informed on all issues pertaining to the purchase of the home. We feel the purchasers were treated
professionally, honestly and fairly and do not feel that our agent is as fault
in any way for their dissatisfaction or that a refund of commission is due.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I am rejecting this offer because at this point I still have a home that has major structural damages, that no one is wanting to take responsibilities forYes the business has stated several things the agent did do during the buying process, but as far as the termite letter, the letter that was given by the seller referred to as Company A was not in our closing package, this letter had the bond information, and also stated no termite damages to the home were foundNow this was done 2-18-The letter from company B stated that DAMAGES were repaired by another firmNow when a letter states damages were repaired, that is understood that damages are repaired, not some damagesThis letter is the letter that was provided in closingYes the agent has been in contact with I before I made this complaint, but when asked about the letter from the company A she could not provide itI first asked about this letter back in March, and all of a sudden after this complaint was made with the Revdex.com this letter was providedRegardless if the letter was sent in email back in the closing progress, both letters should of been signed, and dated at closing, which would of thrown a red flagAs far as being recommended by the agent to speak with a attorney, when I first spoke with the attorney I was told we had a good case, but now after the agent hand delivered the papers to the attorney the attorney came back and stated this was not a good case because we had signed a non disclosure agreement on the property, which when I questioned the agent about signing the non disclosure statement she stated that that was something that everyone signed during the house buying process, and should not matter under this situationI am not pulling my complaint instill these issues are taken care of, and I feel that because of all the gray areas with purchasing of this home, that the agent has not been completly honest
We, of course, are sorry that the purchasers are unhappy
regarding the purchase of their home and the service received from our
agent. Following is our agent’s rebuttal
and accounting of some of the issues and concerns during their purchase
process.
When the buyers found the home...
they wanted to purchase, a
contract was written contingent upon the buyers’ approval of all
inspections. Because our agent was
concerned that the home would not appraise for the purchase price, the agent
recommended that the offer be written to include “contingent upon the house
appraising for the sales price.” The
offer also stated the seller would not reduce the selling price and would not
reimburse the buyers for appraisal fee.
The home inspector hired by the buyers found many issues
with the home. It had rotten wood on the
porch, water damaged fascia, hall bath toilet handle held in place with tape,
water damage with microbial growth in both bathroom vanities, air handler
disconnect under the house had been taken out and the wiring jumped out. Other issues were the HVAC unit did not have
a filter, visible insect damage in the subfloor under the kitchen sink area,
corroded union above the water heater, the water heater was old and very rusty,
and the water was dark and discolored when tested. The buyers had a microbial growth test and
the results indicated there was bad mold that could cause severe health issues
or death. Our agent recommended on several
occasions that the purchasers needed to just sign a release of contract and
find another home, but the purchasers proceeded forward with the purchase.
Our agent and purchasers negotiated with the sellers do to
the repairs, but the purchasers were not happy with the quality of work
performed by the contractors the sellers hired.
Examples: 1) the replacement
vanities (replaced due to microbial growth), had new plumbing fixtures that
were leaking which could have caused new growth of mold; and 2) One of the
vanities they did not replace had a counter top that was just made to fit which
looked terrible. To correct the matter,
the seller gave the buyers a new vanity and they replaced it after closing. HVAC unit repairs were also unsatisfactory to
the buyers, so the seller paid the buyers to have an HVAC person to correct the
issues. The list of issues went on and on and as mentioned above, our agent
suggested to the buyers several times to walk away from the purchase of this
home.
The home actually had two termite letters. Company A was hired by the seller. This company gave the home a clear termite
letter and placed the home under a termite contract that was renewable until
02/18/2019 with a yearly inspection and annual fee. This letter was sent to our agent on 3/4/2014
and was emailed to the purchasers within 1 hour of receipt. Company B sent their termite letter to the
agent on 3/3/2014. This letter stated
that: 1) Evidence of termite galleries and shelter tubes scattered throughout
crawlspace to the joist and piers, but does not appear to be active at this
time; 2) Visible drill holes to front exterior slab and chimney only. No
visible drill holes to piers in crawlspace, which is a state standard; 3)
Surface fungus scattered to joist in crawlspace. Does not appear active due to
moisture readings. DAMAGES: Termite damages to sills, girders and joist in
crawlspace. Repairs have been made by
another firm. This second termite letter was sent to the buyer via email within
9 minutes of the agent receiving it.
(Copies of the emails are available upon request). Both of these letters were provided to the
buyers within 3 days of the closing date of 3/7/2014 for the purchasers review.
In our opinion, our agent represented the purchasers in the
scope of her real estate responsibilities with their best interest at the
forefront. Our agent even contributed
$175 out of her own pocket for the cost of a survey for purchasers to determine
property boundaries for a fence. She was
in constant communication through emails, text and phone conversations
regarding all concerns about the home throughout the entire purchase
process.
Although the purchasers may feel they have been given the
run around about their issues, it should be noted that even after closing, she
has responded to them and provided all documents they have requested and even
hand delivered documents to the attorney who was reviewing their case. She even recommended they call Clemson
Extension Services, the organization that licenses and regulates pest control
companies and seek the advice of an attorney. Their last conversation was five
days prior to receiving the Revdex.com complaint.
We are sorry the buyers are dissatisfied, but our agent did
everything she could as a real estate professional to ensure the buyers were
fully informed on all issues pertaining to the purchase of the home. We feel the purchasers were treated
professionally, honestly and fairly and do not feel that our agent is as fault
in any way for their dissatisfaction or that a refund of commission is due.