Latino American Taxes & Services, Inc.

These items were not put into a "tumbler".  Drycleaning finishes with heat to remove residual cleaning solution. Dry cleaning is a closed system. Everything happens in one machine. The manufacturer fixed a label stating that this item was ok to dry clean. As per the care label instructions, the manufacturer is aware of what is entailed in the dry cleaning process. We did not take it out and put it in a "tumbler".  The items were dry cleaned once. This is a manufacturer defect.  All dry cleaning works this way.  And manufacturers are aware of this. You are seeking resolution from the wrong party.  As per Revdex.com website, the manufacturer is liable. They should not have put a dry cleaning label on the garment, you should not have requested these items to be dry cleaned.

Thank you for taking the time to speak with me.  As you will see per the images I sent you, the care label clearly states that we are allowed to dry clean this garment. When following care...

label instructions that say we can dry cleaning, we can use any approved method for dry cleaning.  I use silicone, provided through [redacted], through which I am licensed.  As per your website, http://www.Revdex.com.org/new-york-city/get-consumer-help/articles/dry...⇄ it states under Liability for Damaged Clothing, when the care label instructions are followed and damage occurs the consumer needs to deal with the retailer or manufacturer.  
I am not liable for something that falls apart when I have used the proper methods of cleaning as per the care label.  We follow the instructions, and that is a 100% guarantee that we do not void from the care label.  We were not made aware that the garments were put together using hot glue.  The customer did not know, it is the manufacturers responsibility to construct a product that withstands the care label instructions.  
You, [redacted], may contact me via [redacted].  This is my personal cell phone number, not to be shared please.