Latitude Five 25

Hello,*** *** at unit *** did experience some pest control issues upon moving in. We responded with weekly visits to lessen and eventually end the pest control issue in her apartment. Due to the issues, I did allow her out of the lease
agreement. Upon her move-out, she would not be held responsible for any future rent payments or any lease buy out penalty fees. In October, she has not paid her rent and continues to occupy the apartment. She has been asked to leave the community and would be allowed out of the lease without any penalty. At this point, 10/31/17, she is refusing to move out of the apartment and refusing to pay rent for the apartment. Maintenance staff continues to address all concerns within the apartment when we are able to gain access to treat for any pest control issues. The mice control within the building has drastically decreased. Management with the help of outside vendors and in house maintenance staff has responded within hours to any pest control issues within the building and has seen a significant decrease in activity over the past days. *** ***'s eviction notice and now court date is due to unpaid rent and refusal to vacate the apartment.Please contact me with any further questions or concerns.ThanksMark S*District Manager###-###-####

Consumer sent attached photos