Latitude

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I received an email from Angeline M [redacted] out SrConcierge in the Pittsburgh location about [redacted] being upset about purchasing a Month Bundle Blue Membership because she loves the comedy aspect of the programI responded to Angeline that I would call herI finally was able to reach ** [redacted] on 11/via the phoneWe had a wonderful conversation and explained to her that for the holiday season we do not have Comedy but we compensate in other waysWe do not have comedy because our venue is in high demand for Holiday events and our Comedy room is used for private holiday partiesFor the month of December we give all paying members a $gift card to compensate for the lack of comedyAfter speaking with [redacted] , I wanted to make this situation right as she felt the program was not explained to her properlyI agreed with her and told her that I would move her billing out month so she can receive additional free months of comedy tickets for the programI also added additional comedy tickets for her to use as she felt fit with no expiration date on themThis made her very happyI told her that she would now be able to enjoy multiple comedy shows within a months timeShe stated she was very happy with the outcome and nothing further was needed [redacted] account was documented and a email was sent to Jasmine F [redacted] the new SrConcierge of the program for the Pitt VenueJasmine was told to reach and say hello and welcome her to the venue at any timeI have enclosed a picture of [redacted] account to see that the additional comedy tickets were added to her account Thank youBrian G [redacted] Regional Director of Club Membership