Latshaw Productions

Again, two simple issues and more: First: Providing a "free" estimate was the reason for the callNo estimate was providedSome work was started without approval especially at this rateSecond: The work was not perform rightAsking an electrician to take a look at outdoor low voltage lighting, he spent all the time changing bulbs and came and say "yep there is an electrical issues some aren't working" is a joke period (on top of that he did not put the lights back in the ground all the way)Also, when my wife asked him to rewire the electrical blinds to hide the connection inside the wall he simply drilled another hole that was just behind the first one and the result is the wire is still visibleWhy would you not tell the customer prior that you cannot provide a solution for the problemAnd the added bonus to all of this is customer service, whom seemed very used to the Scam, and started being insulting of my wife knowledge of the english language, and threaten to put a lien on our houseFinally my wife simply asked that if we were to be billed that much money the electrician would have to come back to to the actual work and solve our electrical issuesThis is simply wrong on every level, and I am looking for partial reimbursement at the very leastWe paid our invoice in full$for changing light bulbs, not providing the quote we asked for and insulting us is simply wrong

We appreciate all feedback. On the 19th of October 2015 the homeowner contacted our office regarding an electrical issue with outdoor lighting at her home. She spoke with the scheduling department who informed her that this would be considered a troubleshooting call in order to determine what the...

issue was. The homeowner was quoted a rate of $125 per hour and agreed to set an appointment at that time.When our technician arrived at the residence, the homeowner began showing him around the property; she then diverted his attention to an esthetic issue with an electric window blind. There was a power cord extended from the windowsill which ran down the wall to where it was plugged in. This issue was not a part of the initial troubleshooting call and was inspected as a courtesy. Due to the limitations brought on by the construction of the windowsill, the electrician was able to hide most, not all, of the cord that was visible.The electrician then spent a period of time inspecting the outdoor lights which were a part of the initial troubleshooting call as requested by the homeowner. The electrician discovered that there were some lights that were not illuminating. He then proceeded to change the lightbulbs of those lights in order to insure there was not an issue with the bulbs. The electrician stated that there were failures with the underground wiring but would have to trench and rewire the lighting.Upon speaking with the electrician that was at the residence, he stated that he -Arrived at 12:45pm at which time he was shown around the house and informed of additional troubleshooting work-At 1:00pm the electrician started troubleshooting -At 3:45pm he started his wrap-up paperwork -At 4:00pm he left The total time was 4 hours and 15 minutes, the electrician deducted 45 minutes as a courtesy and took a further 30 minutes off of the billable time. This brought the total from $531.25 to $375; a total savings of $156.25. In conclusion, our technician went to the residence on a troubleshooting call as scheduled. We gave a discount on the amount of billable time we were at the residence. At the completion of the appointment the homeowner declined to provide payment for services rendered and declined further repairs.

This customer is totally wrong. They called us for service we gave them prices over the phone before we came out. My tech spent over 3 hours trouble shooting thier failures. She decided not to pay us. The husband who is writing all these letters was not involved and at this point has no idea what happen or what conversations we had with the wife. We will not refund his money we did nothing wrong with this situation. We have A+ ratings with every program out there we did not get this from taking advantage of our customers. But there are customers like this one that gets buyers remorse and try to play hard ball with honest companies to get money out of them. We will not give in to con artist customers. Please contact me at [redacted] to further discuss.

Again, two simple issues and more: First: Providing a "free" estimate was the reason for the call. No estimate was provided. Some work was started without approval especially at this rate. Second: The work was not perform right. Asking an electrician to take a look at outdoor low voltage lighting, he spent all the time changing bulbs and came and say "yep there is an electrical issues some aren't working" is a joke period (on top of that he did not put the lights back in the ground all the way)Also, when my wife asked him to rewire the electrical blinds to hide the connection inside the wall he simply drilled another hole that was just behind the first one and the result is the wire is still visible. Why would you not tell the customer prior that you cannot provide a solution for the problem. And the added bonus to all of this is customer service, whom seemed very used to the Scam, and started being insulting of my wife knowledge of the english language, and threaten to put a lien on our house. Finally my wife simply asked that if we were to be billed that much money the electrician would have to come back to to the actual work and solve our electrical issues. This is simply wrong on every level, and I am looking for partial reimbursement at the very least. We paid our invoice in full. $400 for changing 10 light bulbs, not providing the quote we asked for and insulting us is simply wrong.