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Laub & Laub Reviews (1)

I sought counsel for a child custody case and retained attorney [redacted] from Laub and Laub in Reno for 12/15/14. We went to the hearing where the defendant walked out of the courtroom before the hearing. The court ruled in my favor terminating all rights until a mental health evaluation was completed and that the defendant would be responsible for any orders attempting to get visitation back. We also agreed to move forward on a termination of rights case. I was assured by Mr. [redacted] and his assitant that this would be ready by 12/18/14 I have e-mails to prove as such. They didn't complete the paper work on time or communicate to me what was going on. I have requested a copy of the order from 12/15/14 several times, I finally reveived it on 2/5/15, it wasn't even filed until 1/26/15. When I tried to resolve this with the office no one was willing to speak with me or help me they simply let me know they were dropping my case. I am seeking a full refund since the services wer not proveded correctly or in a timely matter.Desired SettlementI would like a full refund as Mr. [redacted] didn't produce an order that was valid, or in a timely fashion. They waited 6 weeks to even file without communicating. Business Response Ms. [redacted] retained us for a custody matter. We charged her a reduced fee due to her being a prior client of ours. we spent many hours preparing for the matter and we were successful in obtaining what the client wanted. We then without any charge drafted termination of parental rights paperwork for Mrs. [redacted] and attempted to have the Defendant come in and sign it. After missing two appointments to do so, we filed the Original Order and the client was given a copy of it.Our firm stayed in contact with Ms. [redacted] the entire time and we have the telephone records and emails to prove such. We are baffled as to why she filed a complaint after charging her reduced fees, getting her exactly what she wanted and even doing some free work for her??? Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This response is the first I have heard of a "reduced rate," and I don't believe it was.There was never any discussion of a reduced rate, I was told I would be charged a "flat fee." I requested the order on 1/20/15, after no response I requested it again 1/22/15. I received the order 2/4/15 and it was wrong. When I contacted the legal assistant to discuss the error she hung up on me after getting my name, when I called back and asked to speak with her I was asked my name placed on hold and was informed she had the left for the day. I tried to notify the attorney of the situation and he didn't respond. It wasn't until I filed a formal complaint with the office that I got a response which was simply we will not be moving forward with your case. It wasn't until I involved the owner of the firm that there was any attempt to resolve the issue. I have all of the email correspondence to prove this as well, including the multiple times I requested the order and complained about the communication. This took up my time and was very unprofessional. So I to am baffled that they didn't know there was a problem. Their response makes no sense they are stating they stayed in constant contact which I can show is not the case, here is and example: hearing date 12/15/14, order after hearing file date 01/26/2015 (incorrectly written.) This is 6 weeks after the hearing, how is that efficient?

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Description: Attorneys

Address: 630 E Plumb Ln, Reno, Nevada, United States, 89502-3506

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