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Lauder Road Dental Center

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Lauder Road Dental Center Reviews (5)

Our process for discussing anyone's account is strictly by written format - letter via USPS or email with a succinct email address. We do this for just situations as this. We require the inquiring individual to present there case in writing to us for...

protecting the property owner. We do have various nefarious individuals try to game information on residents such as collection companies, attorneys, etc. This way we have a paper trail to track information and accurate request from the owner.
We have zero written communications with Mr. [redacted] on this subject. Any phone conversations with Mr. [redacted] would have directed him to email us with his concerns, so that we can investigate his situation. We have no records of such communications. We would not commit to any solution on the phone other than looking into the situation, after review of his files and receipt of written communications. I do not maintain the financial files and do require them to pulled by our financial department. Attached are his entire financial records from the previous management company and our records from the point we started managing the community. As you will be able to determine from these records, Mr. [redacted]s consistently paid his dues late and was assessed fees for this per the board's direction and well within the recorded documents for the community with regards to annual assessments.
Please contact me at your first opportunity to resolve this issue and to resolve the issue with your website. We will be awaiting your written response to us, since we cannot access your website. 
Sincerely 
 
[redacted]BSCM, LLC
317 888 7450
7915 S Emerson Avenue, STE B228

At the direction of the Board of Directors,we invoice and mail the annual dues via First Class mail with the USPS. The invoice is deemed late,if not postmarked by January 31st. We then audit the files and generate an aging report which is presented to the Board of...

Directors for approval for further action. Upon their direction, we issue late and processing fees and a second notice to the owner. If they do not respond or pay within 30 days, we generate another aging report and present it to the Board of Directors for further action. At this time, an Affidavit of Debt is produced, signed off by an Officer of the Board and the account is turned over to legal to pursue the collections. This generally takes us to the May /June timeframe.
The Board may send the account in arrears to collections at anytime after the required due date is elapsed.
 
In addition to the above, This year the non-payments were discussed in generality (no names or addresses were released) at the Spring meeting, plus a reminder was posted on the community Facebook page.
 
One thing the owner failed to input in the letter regarding his phone call was he thought they had paid a for full year of annual dues at his closing in October.
 
The above process is the same used for all of our communities at the direction of each Board of Directors. If I can be of further assistance, please contact me.
 
If I can be of further assistance, please contact
 
Best regards,
 
 
Clyde [redacted]BSCM, LLC7915 South Emerson Avenue, STE. B228Indianapolis, IN 46237317-888-7450 P866-251-8387 Fcd[redacted]@indybluesky.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Providing an update on a community Facebook page does not constitute a second notice.  I did not attend the community meeting.  In the response the business owner said second statements are mailed.  When I contacted the business I was told they do send out past due statements.   See attachment.  This really is not about the money but about the poor business practices this company has.  I noticed the October payment after I reviewed my closing documents to write this complaint.  I am not the only homeowner dissatisfied with their company.  Upon reading the response I checked the Facebook page and see many comments about the poor service my neighbors have received with BlueSky.  I am gathering examples of these complaints an plan on contacting the developer of my community.  They need to be made aware of the service from the companies they are choosing to provide HOA services.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As typical I am confused by BlueSky’s response on a fewpoints:1.      They state announcements of dues on facebookthen state facebook as unofficial. - Contradictory2.    In a prior e-mail exchange with BlueSky theynoted they do not send out 2nd notices (this e-mail was attached tomy prior response) and here they state they do send them out. - Contradictory3.      I paid the attorney the first business daypossible after receiving the letter.  I did not in any way “overlook the requirement to pay”.  BlueSky has terrible business practices anddid not notify/follow up with me that I needed to pay.This truly is not about the money.  I don’t really care if I get anything back ornot.  I have informed many of my neighbors and have contacted Republic (the developer) to ensure they are awareof how this has been handled by BlueSky. As long as a negative review is posted online I will consider thismatter closed.Regards,[redacted]

Thank you for the letter. I can appreciate Mr. [redacted] position, no one is ever happy about receiving late fees, but Blue Sky does not have the ability to negotiate late and processing fees. We have to treat each owner the same throughout the community. The CC&R's state the dues are due January 1st each year as do the invoices. The Board grants a 30 day window before declaring a late and processing fee for unpaid assessments. Per the CC&R's the account may be turned over for collection, once the board declares the dues are late. A second notice did go out to the owners and it was also announced at the Spring meeting and on facebook within the community. 
 
We have responded to Mr. [redacted] each time he has contacted us and provided him information. We can't forgo the fees, due to the fact someone overlooked the requirement to pay their annual assessments on time.
 
Mr [redacted], references other comments on Facebook in his rebuttal. The site is an unofficial site used within the community for owners to communicate amongst themselves. With more than 400 homes in the community and still building, I am sure comments have been made about us on the site. There is a facebook monitor and they contact us for specific information to correct any misinformation or a specific complaint that arises, so it can be addressed. Our major role within the community is educating the owners of the requirements set forth by the CC&R's.
 
Please let me know, if I can be of further assistance.
Sincerely,
 
Clyde [redacted]BSCM, LLC7915 South Emerson Avenue, STE. B228Indianapolis, IN 46237317-888-7450 P866-251-8387 Fcd[redacted]@indybluesky.com

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