Laughingbird Software

Hello T**No, I'm sorry - you have misunderstood meI'm not giving you half of an upgrade :D I'm giving you the full software upgradetemplates, graphics and allReally wish you would have spoken to me via eMail or respond to my Facebook post I sent you (which I now see you obviously received) rather than go through this methodI would have been so much easier to speak directlyI'll need to log you into the new download portalSend me an eMail address that I can use to set you up M***

Complaint: I am rejecting this response because: M [redacted] did not fully disclose the conversation as it happened on face book and here is full copy with my response, Since you have a nine year old app, the graphics that have since come out don't work with it any longerSo, as far as the free upgrade, I can offer you the engine upgrade, Which is freely downloadable ...but it wouldn't do you much good with no templates to work with But again, I want to make you happy T**Let me know if we can still work it out grin emoticon M [redacted] M [redacted] seriously what good will 1/an upgrade do me Chat Conversation End Regards, T [redacted]

Hello T**.No, I'm sorry - you have misunderstood me.I'm not giving you half of an upgrade :DI'm giving you the full software upgradetemplates, graphics and all.Really wish you would have spoken to me via eMail or respond to my Facebook post I sent you (which I now see you obviously received) rather than go through this method.I would have been so much easier to speak directly.I'll need to log you into the new download portal.Send me an eMail address that I can use to set you upM***

I see you had posted something on my Laughingbird facebook pageAnd I'd like to address it.I'm sorry that whatever issues you had in the support area escalated to what I had read in your post!Glenn has been my main support guy for years and he's awesome at it. You have to see it from his point
of view - you purchased a product more than years ago.Over the years, there has been a lot of updates and improvements in the software.And as a software company - in order stay alive, we do need charge for these upgrades.What you have mentioned in your letters are in regards to free UPDATESGlenn is a good guy and he works hardBut he's right...If you purchased Photoshop years ago, I guarantee they'd roll their eyes at you years later for a free upgrade. :) But I want to make you happy Tom.I’m willing to open up a download for you - please reply and send me your eMail address so I can set you up in the download portal.***

Complaint:
I am rejecting this response because:
M*** did not fully disclose the conversation as it happened on face book and here is full copy with my response, Since you have a nine year old app, the graphics that have since come out don't work with it any longerSo, as far as the free upgrade, I can offer you the engine upgrade, Which is freely downloadable ...but it wouldn't do you much good with no templates to work with But again, I want to make you happy T**Let me know if we can still work it out grin emoticon M***
M*** seriously what good will 1/an upgrade do me
Chat Conversation End
Regards,
T** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10988035, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

I see you had posted something on my Laughingbird facebook page. And I'd like to address it.
font-size: 18px; font-family: Helvetica;">I'm sorry that whatever issues you had in the support area escalated to what I had read in your post!
Glenn has been my main support guy for years and he's awesome at it. 
You have to see it from his point of view - you purchased a product more than 9 years ago.
Over the years, there has been a lot of updates and improvements in the software.
And as a software company - in order stay alive, we do need charge for these upgrades.
What you have mentioned in your letters are in regards to free UPDATES
Glenn is a good guy and he works hard. But he's right...
If you purchased Photoshop 9 years ago, I guarantee they'd roll their eyes at you 9 years later for a free upgrade.  :)
 
But I want to make you happy Tom.
I’m willing to open up a download for you - please reply and send me your eMail address so I can set you up in the download portal.
[redacted]

Hello T**.
No, I'm sorry - you have misunderstood me.
I'm not giving you half of an upgrade  :D
I'm giving you the full software upgrade. templates, graphics and all.
Really wish you would have spoken to me via eMail or respond to my Facebook post I sent you (which I now see you obviously received) rather than go through this method.
I would have been so much easier to speak directly.
I'll need to log you into the new download portal.
Send me an eMail address that I can use to set you up
M[redacted]

Complaint: 10988035
I am rejecting this response because:
  M[redacted] did not fully disclose the conversation as it happened on face book and here is full copy with my response,
  
Since you have a nine year old app, the graphics that have since come out don't work with it any longer. So, as far as the free upgrade, I can offer you the engine upgrade, Which is freely downloadable ...but it wouldn't do you much good with no templates to work with.
 
But again, I want to make you happy T**. Let me know if we can still work it out grin emoticon M[redacted]
 
M[redacted] seriously what good will 1/2 an upgrade do me
Chat Conversation End
 
Regards,
T[redacted]

I purchased their YouTube software and it did not work as advertised. It was a cheap version of something better. The letting did not respond to my mouse click, I literally clicked on the lettering over and over, I sent to the back any other layers and still, the lettering would respond randomly (after about 13 clicks to the curser. The window in to build the youtube banner was small. I could not make a YouTube banner on this software. It was a confusing, frustrating software experience. I asked them for a refund and IT WAS DENIED . . . all $27 of it. I have been an illustrator for 20 years and I would never touch another product from this company. Refund policies are my measuring stick for a company. Refunding without questions asked is the way any succesful, integral compay operates. The old school is to rob your unsatisfied customers. I have deleted the software and wasted the investment.