I am rejecting this response because: I find it quite evident that the method this property is using in this issue IS NOT EFFECTIVE Once they "treated" the infestation and rid one unit of bed bugs in late August, suddenly my family brought in our own the following month I was also told over phone conversation that "College Manor has never had bed bug problems" and the tenants that I spoke to about their infestation causing their relocation were "blatant liars" and "they had roaches and were trafficking drugs" ~ [redacted] This is an obvious misstep in their responsible treating of a serious parasitic problem and very offensive to myself and my family in the accusations that we are the problem I am not saying that it is embarrassing to have bed bugs or that this is something that I think couldn't happen to anyone; however, the timeline is clear and speaks for itself I also was able to view their first step in the elimination process via video and am quite sure protocol was not strictly followed I do not accept that this is my responsibility financially and have gone from a tenant with a complaint to a citizen ready to leave the unit for better housing They broke our lease when they failed to supply an inhabitable living space We refuse to take our year old daughter back in this parasite ridden slum I only want my unit properly treated at this point so that I can gather my belongings and move them to safe shelter with peace of mind
As anyone who has read the newspaper or heard the news knows, with the elimination of some pest control products that were previously used to control bed bugs, these pests have become enormously commonTheir presence is not related to housekeeping or income levelThe problem has appeared in 5-star hotels, including the [redacted] , as well as in airplanes and movie theatersBed bugs are hitch hikersIn apartment buildings they are most commonly associated with the use of used furnitureThe problem has increased dramatically within the last few years The residents in unit # [redacted] moved into the apartment, which was in immaculate condition, the first part of May They lived there for 1/months without problemsOn October 13, they reported bed bugs in their unitOur licensed pest control operator, who services this property monthly, was immediately alerted and the residents were given the written protocol for preparation of bed bug treatment THE FIRST OF THREE TREATMENTS OCCURED THE VERY NEXT DAY, on October 14, The most common method for treatment is the one we have used successfully on numerous units over the last couple of years: proper preparation of the unit as per written instructions; bagging, washing and drying of clothes and other soft items; removal of heavily infested objects that cannot be otherwise treatedThe treatment occurs in three sessions: initial treatment, two-week waiting period, second treatment, two-week waiting period, third and final treatmentIf the protocol is followed, the bed bugs are successfully eliminated As stated above, the first treatment in this unit occurred the very next day after the tenants reported the problem, and the second treatment is scheduled for October 28, - as per the protocol Because the unit was free of bed bugs when these tenants occupied the unit for 1/months, we have to come to the logical conclusion that they brought the bugs into the unit - no doubt inadvertentlyAs such, they are responsible for the cost to eliminate the problemThe treatment costs $300, for which the tenant is responsible The statement made by the complainant that "several neighbors have moved out" due to bed bugs is blatantly falseThere has been one other unit with a reported bed bug problemThat problem was reported in late August and the first treatment occurred in a very timely manner on August 26, Subsequent treatments occurred at two week intervals, as the protocol dictates, and the unit is now free of bed bugsThis unit is not adjacent to unit # [redacted] and none of the neighboring units has bed bugsThe problem in #** is a new and unrelated problem ?
A little before 11:a.mon September 1, a man (whom we now know to be [redacted] ) called our office and reached [redacted] ***He was calling about a property on [redacted] and *** [redacted] told him we don't have any properties at H and ***According to ***, this man then kept changing the street numbers and letters, very unclear about the location, saying he was driving at the momentShe explained that we have hundreds of units and needed to know the exact address or cross streetsHe then asked if we had anything at all downtown or in midtown or if there was somewhere he could look for a list [redacted] told him we have two available units in the next two weeks and one had a pending applicationThe man then said, "You're telling me I can't submit an application?" [redacted] replied, "We go by a first come, first serve basis for applications, but you can apply." The man then immediately asked to speak to a supervisorShe explained her supervisor was out of the office but asked if he would like to leave a voicemailHe said yes and [redacted] attempted to transfer him to my voicemail.When I later came into the office I retrieved messagesAt 11:a.m [redacted] left a lengthy message on my voicemail, which I transcribed, and his phone numberHe said, "I hope this message reaches someone that actually caresI just called and was treated very rudely by one of the people who answers the phoneI was simply trying to ask about an apartmentShe was very short with me, trying to rush me off the phoneI'm African American and looking for an apartment has been very trying for meI have felt discriminated against on a million levelsI hope this messages reaches someoneThe person answering the phone is very very rude and I feel discriminated against." I ascertained that [redacted] was the person who had talked to this gentleman [redacted] , the other [redacted] in that office, said she overheard the conversation and [redacted] was not at all rude but the man who called seemed very confused.At 2:p.mI returned the call to [redacted] I said I was sorry he felt that [redacted] was rude [redacted] began to tell me his complaintsHe said he is a college graduate, he works, he's a community personHe said he was treated disrespectfully and he felt it was because of his raceHe lamented about his recent experiences, not just with our company but with other companiesI explained that [redacted] gave him the same information she would have given anyone elseWe charge a $application fee and with a pending application it is doubtful that particular unit would be availableShe was just telling him the situationI asked him what he was looking forHe said a studio or a 1-bedroom up to $I informed him about what we hadBoth of the two units available met his criteriaI invited him to come to the office and complete an applicationHe said he didn't feel he could do that because he felt discriminated againstI assured him we do not discriminate, that we have residents and managers of every color, race, religion, size and sexual orientation [redacted] kept talking and talking and talking, barely allowing me to give him informationThis conversation continued for approximately minutesIt was going no where and he wouldn't allow me to talk in spite of my numerous attempts to interrupt himI finally just hung upAt 2:p.m [redacted] called backI again transcribed the message he left on my voicemail"Our conversation droppedI would hope you didn't hang up on meI'm gong to be escalating this so if I could get a return call back, that would be great."I returned that call at 3:p.mI again tried to explain the only reason [redacted] was telling him that an application was pending was to save him the $He said, "It's my $I want a shot - even if I lose my money." I tried to explain that if we took his money on an apartment that was not available, it would be unethical but again he was talking so much, without stopping, that I could say very little He went on to say, "I'm frustrated with a lot of companiesI just want someone to treat me nicelyI want to feel someone is listening to my complaints." I again tried to explain the situation to himWhen I could get in a few words I asked what I could do for himHe had already started telling me the same complaints yet again, talking non-stopI invited him again to complete an application but he had said he didn't want to do thatHe said, "I didn't declineI don't trust you." He again complained about ***'s alleged rudenessAt this time the conversation had continued for a full minutes, making it a total of minutes talking to this guyMy patience had long been exceeded, and I told him so I told him that this is going nowhereHe then told me I should be working in a warehouse, not in customer serviceI finally said to him, which I'm not sure he heard because he continued to talk over me, "Did it ever occur to you, [redacted] , that YOU are the problem?" Again, he continued to talk incessantly and I could not communicate with himI hung up and ended the callNo one else in this office is going to try to talk to this guy againIt's fruitless and it's a waste of timeHe doesn't listenHe doesn't want to apply for an apartmentHe just wants to complainWe have nothing more to say to him
I am rejecting this response because: We have spoken with [redacted] about this problem we are having and *** informed us that the method [redacted] uses has a very low success rateI spoke to [redacted] who informed me that the treatment does not work 100% of the timeHe also claimed he used different chemicals in the apartment while treating for bed bugsHe informed me that two of them were mixed together and the other were used in separate containersVideo evidence does not lie, people do, especially people who would like to blame someone else for their problemsIn the video you can very clearly see [redacted] use one canister around the base boards and the can of insecticide around the furniture, totaling containers used; not He was also not wearing a mask, which I assume should be worn during treatment with chemicals potent enough to kill insects*** from [redacted] has given me a $quote for the heat treatment of the one bedroom apartment*** told me on October 11th, when I first approached her with the bed bug complaint, that apartment # [redacted] had bed bugs and that the tenant had not followed directions properly and still had themI am refusing to pay for the treatmentI never signed an agreement and have no obligationIt is frustrating that a company responsible for providing safe and healthy housing would allow tenants to live in such conditionsThe lack of integrity shown by Laughton Properties Incand their employees is appallingI hope this issue can be resolved quickly so my family and I can go back to our lives
I am rejecting this response because: I find it quite evident that the method this property is using in this issue IS NOT EFFECTIVE Once they "treated" the infestation and rid one unit of bed bugs in late August, suddenly my family brought in our own the following month I was also told over phone conversation that "College Manor has never had bed bug problems" and the tenants that I spoke to about their infestation causing their relocation were "blatant liars" and "they had roaches and were trafficking drugs" ~ [redacted] This is an obvious misstep in their responsible treating of a serious parasitic problem and very offensive to myself and my family in the accusations that we are the problem I am not saying that it is embarrassing to have bed bugs or that this is something that I think couldn't happen to anyone; however, the timeline is clear and speaks for itself I also was able to view their first step in the elimination process via video and am quite sure protocol was not strictly followed I do not accept that this is my responsibility financially and have gone from a tenant with a complaint to a citizen ready to leave the unit for better housing They broke our lease when they failed to supply an inhabitable living space We refuse to take our year old daughter back in this parasite ridden slum I only want my unit properly treated at this point so that I can gather my belongings and move them to safe shelter with peace of mind
As anyone who has read the newspaper or heard the news knows, with the elimination of some pest control products that were previously used to control bed bugs, these pests have become enormously commonTheir presence is not related to housekeeping or income levelThe problem has appeared in 5-star hotels, including the [redacted] , as well as in airplanes and movie theatersBed bugs are hitch hikersIn apartment buildings they are most commonly associated with the use of used furnitureThe problem has increased dramatically within the last few years The residents in unit # [redacted] moved into the apartment, which was in immaculate condition, the first part of May They lived there for 1/months without problemsOn October 13, they reported bed bugs in their unitOur licensed pest control operator, who services this property monthly, was immediately alerted and the residents were given the written protocol for preparation of bed bug treatment THE FIRST OF THREE TREATMENTS OCCURED THE VERY NEXT DAY, on October 14, The most common method for treatment is the one we have used successfully on numerous units over the last couple of years: proper preparation of the unit as per written instructions; bagging, washing and drying of clothes and other soft items; removal of heavily infested objects that cannot be otherwise treatedThe treatment occurs in three sessions: initial treatment, two-week waiting period, second treatment, two-week waiting period, third and final treatmentIf the protocol is followed, the bed bugs are successfully eliminated As stated above, the first treatment in this unit occurred the very next day after the tenants reported the problem, and the second treatment is scheduled for October 28, - as per the protocol Because the unit was free of bed bugs when these tenants occupied the unit for 1/months, we have to come to the logical conclusion that they brought the bugs into the unit - no doubt inadvertentlyAs such, they are responsible for the cost to eliminate the problemThe treatment costs $300, for which the tenant is responsible The statement made by the complainant that "several neighbors have moved out" due to bed bugs is blatantly falseThere has been one other unit with a reported bed bug problemThat problem was reported in late August and the first treatment occurred in a very timely manner on August 26, Subsequent treatments occurred at two week intervals, as the protocol dictates, and the unit is now free of bed bugsThis unit is not adjacent to unit # [redacted] and none of the neighboring units has bed bugsThe problem in #** is a new and unrelated problem ?
A little before 11:a.mon September 1, a man (whom we now know to be [redacted] ) called our office and reached [redacted] ***He was calling about a property on [redacted] and *** [redacted] told him we don't have any properties at H and ***According to ***, this man then kept changing the street numbers and letters, very unclear about the location, saying he was driving at the momentShe explained that we have hundreds of units and needed to know the exact address or cross streetsHe then asked if we had anything at all downtown or in midtown or if there was somewhere he could look for a list [redacted] told him we have two available units in the next two weeks and one had a pending applicationThe man then said, "You're telling me I can't submit an application?" [redacted] replied, "We go by a first come, first serve basis for applications, but you can apply." The man then immediately asked to speak to a supervisorShe explained her supervisor was out of the office but asked if he would like to leave a voicemailHe said yes and [redacted] attempted to transfer him to my voicemail.When I later came into the office I retrieved messagesAt 11:a.m [redacted] left a lengthy message on my voicemail, which I transcribed, and his phone numberHe said, "I hope this message reaches someone that actually caresI just called and was treated very rudely by one of the people who answers the phoneI was simply trying to ask about an apartmentShe was very short with me, trying to rush me off the phoneI'm African American and looking for an apartment has been very trying for meI have felt discriminated against on a million levelsI hope this messages reaches someoneThe person answering the phone is very very rude and I feel discriminated against." I ascertained that [redacted] was the person who had talked to this gentleman [redacted] , the other [redacted] in that office, said she overheard the conversation and [redacted] was not at all rude but the man who called seemed very confused.At 2:p.mI returned the call to [redacted] I said I was sorry he felt that [redacted] was rude [redacted] began to tell me his complaintsHe said he is a college graduate, he works, he's a community personHe said he was treated disrespectfully and he felt it was because of his raceHe lamented about his recent experiences, not just with our company but with other companiesI explained that [redacted] gave him the same information she would have given anyone elseWe charge a $application fee and with a pending application it is doubtful that particular unit would be availableShe was just telling him the situationI asked him what he was looking forHe said a studio or a 1-bedroom up to $I informed him about what we hadBoth of the two units available met his criteriaI invited him to come to the office and complete an applicationHe said he didn't feel he could do that because he felt discriminated againstI assured him we do not discriminate, that we have residents and managers of every color, race, religion, size and sexual orientation [redacted] kept talking and talking and talking, barely allowing me to give him informationThis conversation continued for approximately minutesIt was going no where and he wouldn't allow me to talk in spite of my numerous attempts to interrupt himI finally just hung upAt 2:p.m [redacted] called backI again transcribed the message he left on my voicemail"Our conversation droppedI would hope you didn't hang up on meI'm gong to be escalating this so if I could get a return call back, that would be great."I returned that call at 3:p.mI again tried to explain the only reason [redacted] was telling him that an application was pending was to save him the $He said, "It's my $I want a shot - even if I lose my money." I tried to explain that if we took his money on an apartment that was not available, it would be unethical but again he was talking so much, without stopping, that I could say very little He went on to say, "I'm frustrated with a lot of companiesI just want someone to treat me nicelyI want to feel someone is listening to my complaints." I again tried to explain the situation to himWhen I could get in a few words I asked what I could do for himHe had already started telling me the same complaints yet again, talking non-stopI invited him again to complete an application but he had said he didn't want to do thatHe said, "I didn't declineI don't trust you." He again complained about ***'s alleged rudenessAt this time the conversation had continued for a full minutes, making it a total of minutes talking to this guyMy patience had long been exceeded, and I told him so I told him that this is going nowhereHe then told me I should be working in a warehouse, not in customer serviceI finally said to him, which I'm not sure he heard because he continued to talk over me, "Did it ever occur to you, [redacted] , that YOU are the problem?" Again, he continued to talk incessantly and I could not communicate with himI hung up and ended the callNo one else in this office is going to try to talk to this guy againIt's fruitless and it's a waste of timeHe doesn't listenHe doesn't want to apply for an apartmentHe just wants to complainWe have nothing more to say to him
I am rejecting this response because: We have spoken with [redacted] about this problem we are having and *** informed us that the method [redacted] uses has a very low success rateI spoke to [redacted] who informed me that the treatment does not work 100% of the timeHe also claimed he used different chemicals in the apartment while treating for bed bugsHe informed me that two of them were mixed together and the other were used in separate containersVideo evidence does not lie, people do, especially people who would like to blame someone else for their problemsIn the video you can very clearly see [redacted] use one canister around the base boards and the can of insecticide around the furniture, totaling containers used; not He was also not wearing a mask, which I assume should be worn during treatment with chemicals potent enough to kill insects*** from [redacted] has given me a $quote for the heat treatment of the one bedroom apartment*** told me on October 11th, when I first approached her with the bed bug complaint, that apartment # [redacted] had bed bugs and that the tenant had not followed directions properly and still had themI am refusing to pay for the treatmentI never signed an agreement and have no obligationIt is frustrating that a company responsible for providing safe and healthy housing would allow tenants to live in such conditionsThe lack of integrity shown by Laughton Properties Incand their employees is appallingI hope this issue can be resolved quickly so my family and I can go back to our lives