Laundromat & Drycleaners

Review: I left my laundry here on or around October ** in a Burberry duffle bag to be washed and picked up the following night. I picked up the laundry and deposited the bag in my closet at home. Today, November **, I went to empty the bag so I could refill it with dirty laundry and drop it off again. I had used this laundromat for drop off and pick up service twice before, using the same bag. When I went to empty the bag and refill it today, I noticed it had been torn in half and sewn back together, with one side of the bag using a different fabric (a cheap imitation of the original) and a new zipper is sewn on (the end of it is now brown leather that doesn't match - the original was made of a different material). The two sides of the bag no longer fit together and the zipper doesn't close properly. In addition to the fake fabric and zipper, the bag now appears an awkward shape because of the poor job sewing it back together. This bag was left with the business full of dirty laundry - no request to wash it, alter it, or otherwise was made. Like the two prior occasions, I expected to get my clean laundry back in the same bag I left it in. The bag is now ruined.Desired Settlement: I would like this business to provide me with $50 for the cost of the bag. I have had the bag for a little over two years and its original cost was about $120.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I revisited the business the following day and the owner reluctantly gave me $50 to compensate for the damage they caused. Please do not share my name or other personal information with this business.

Sincerely,