Laura Emmett Manicurist/Modern Salon

I have tried to reach out to Mr*** to discuss his complaint on two different occasions, and he has not responded as of yet Mr*** had called our office to schedule a maintenance service call, which we performed on 10/28/ For any service call that is scheduled, our staff
instructs how our rates work to the customer, as well as that we expect payment at the time of service via cash, check, ***, **, or *** We have also been doing the service work for Mr*** since as far back as 2008, and our method of how we charge our customers has not changed, except for the amounts of the service...but the method has remained the same Some companies charge a flat 'diagnostic' fee, then once they are in your home, give you a price on repair We choose to charge based on the duration of time we are there, and have been charging this method for the last 20+ years Our initial fee is $109.00, which covers any diagnostic and/or repair in the first half hour After that, we charge $for every minutes thereafter This breakdown is explained to each customer who calls to schedule a repair or maintenance So, in his case, $for the first half hour, plus $35.00/ea for the additional 1hr & 45min thereafter ($245) totaled $in labor While it was explained to him when he initially called, our techs usually break this down on the invoice as well In this case, unfortunately, they did not, which we will address directly with the tech who was at Mr***'s house I would be happy to explain or fees again to Mr*** once he calls us back Thank you, Joseph R