Laura Lee's Landing & Resort

Mr [redacted] bought a vehicle, 2015 Jeep Cherokee on Dec 9th, 2014. Per Jeep, we performed a flash to update PCM. Then the check engine light came on and it was necessary to replace the transmission. The customer was given a rental car at no charge during the replacement. The customer didn't want to pick...

up the car due to the fact he didn't feel safe. He contacted the manufacturer. Per the lemon law, the manufacturer, not the selling dealer, are responsible for any buybacks. Consumers are protected, but by the manufacturer of the vehicle. If Mr [redacted] is having problems with the vehicle, he should take it to a dealer for inspection/ and or repair. The vehicle is completely under warranty.

The customer brought his truck in for a oil change and asked for the car wash, which is a hand wash with only quality detail supplies.  The truck was very dirty when he came in which made it impossible to see any thin scratches.  When the vehicle was pulled up after the wash, he said that...

the door had a scratch that wasn't there prior. I explained that we most likely didn't cause the scratch, and what about the deep scratch at the top of the door. He knew about that, since he was keyed. This is on the same door and is very deep, down to the metal all the way across the door. I said we could have our company that repairs scratches take care of that as goodwill, since I didn't think the scratches are from us. The vehicle was brought in on Thursday, the day our paint person comes out, but the customer was in a hurry. We rushed the scratch repair, due to her having to leave soon. She stated after looking  at the repair, it was still visible. Keep in mind, this is on a door that has been keyed from one side to the other.I am willing to have the paint person spend more time on the minor scratches, but I will need the vehicle for 4 hours. I am also willing to give them a 1 day rental car, with Enterprise at the dealerships expense.