Laura Zindel Design, Inc.

*** *** ** *** *** ** *** * *** ***
*
*** ** ***
*
*** *** *** *** *** *** *** ***
** *** *** *** *** ***
*** *** ** ***
***
*** ***
***
*
*** *** *** ** ** *** *
*** *** Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated When it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through *** (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concerns We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing Very Truly, *
* *** *** *** *** * *** *** *** ***

[redacted]
*
[redacted]
*
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]...

[redacted]
* Dear Revdex.com,   Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer.  Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated.   When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues.   It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and  resolved in accordance with their coverage and contractual liabilities.   To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company.   We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK);   ü  Bill of Lading (contract) ü  Order for Service ü  Household Goods Descriptive Inventory (both pickup and final delivery copies) ü  Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.)   We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns.   We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing.       Very Truly,   M L[redacted] Customer Service Department - ALL COUNTRY VAN LINES.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company asked me to provide information about my move. I will provide them in the attachment. The files include:1). Original Estimate (Order of service)2). The new invoice they sent to me after one month.3). The letter requesting wire money to a bank account.4).  Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) : $687.50 as deposit and $1000 pick up fee.Since they didn't provide Bill of Lading (contract) and Household Goods Descriptive Inventory (both pickup and final delivery copies)
to me, I can not provide these two. Actually, I have been requesting these from them but they didn't provide it. The customer representative Joy said she has no idea when she can get it, no deadlines.... All she asked is that I wire $2000 to a bank account. I hope the company take action to solve this problem as soon as possible since they are holding my household goods and this severely affects my normal life.
Please let me know if you need more information from me. Thank you so much!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I appreciate the company's suggestion. However, my problem is that the company didn't provide me the contract. Could All country van lines provide me this? Without the inventory list and contract how shall I make the claim? I think this is the foremost thing they need to help. Also could the company let me know where is my household stuff? I hired you to move my home but totally don't know where you put my stuff and when you will make delivery. I am looking forward to hearing from them the answers to these questions. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer, In the unlikely event, you may realize that some of your goods are damaged or missing, or if you feel that you have been over-charged or charged for services that you didn’t received prior, during or after services were completed, all customers understand that they should initially give the service provider (Their Moving Company) the first right to fully investigate and respond in writing with a resolution to their issues. TO START YOUR CLAIM/COMPLAINT PROCESS, PLEASE SEE INSTRUCTIONS BELOW:[redacted]Upon receiving your information online, a Claim Acknowledgment Confirmation Notice will be sent to you via email, confirming that your claim/complaint has been received and entered to our electronic system. Note: Please make sure to check your junk or spam folders for our email confirmation. WHAT IS THE TIME LIMIT TO FILE A CLAIM? For interstate / International / Local California moves it is up to 9 months from the date of the delivery. For local and intrastate moves in all other states other than California, it depends on each state regulation. In most states, it is between 15-90 days from the date of the delivery. Check with your carrier directly or on the back of your Bill of Lading, for your specific claim filing requirements. Once you file online we will receive your information in our system and will be verifying your information with your carrier to properly assign you a Claim #. We will then email you a claim form to the email you have registered with. All claim forms, claim support documents and copies of shipping documents, can be mailed to our mailing address located on contact us page. HOW LONG DOES THE PROCESS TAKE?    FOR LOCAL MOVES: Since there are no specific time limitations regulated by the different states, we have decided to treat local / Intrastate moves as Interstate move (120 days) so that claims are adjusted in a timely manner. Local / Intrastate moves in the state of California are reviewed within 30 days as required by the California PUC.FOR INTERSTATE MOVES: Your carrier has 120 days to provide a settlement offer for your claim, from the date your complete claim along with all required documents is received in their office. If claims can’t be settled or denied within that time, an extension notice must be sent to the customer within every consecutive 60 days [redacted] as the assigned third party claims company must follow the same requirements of your carrier’s. However, as part of our customer service we strive to offer a speedy resolution. HOW WILL I BE CONTACTED ABOUT MY CLAIM? All correspondence will be via email/mail. We may call you for additional information or clarifications regarding your claim.Always at Your Service!