First I would like to apologize for any inconvenience this may be causingFrom what I am aware of, once the electric blanket was fixed and tested, both heating elements were functioning perfectlyIf it had not been, we would have not returned it back to the customerThe customer states that the blanket was rewashed and dryedThat is incorrect
Complaint: ***I am rejecting this response because:
The blanket was not repairedInstead the blanket was washed again and dried again, which did nothing to fix or repair the blanketI would still like a refund for services and replacement costs of the blanket
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
The blanket was clearly washed again, as it smelled of laundry detergent fragranceIt has last been washed with scent free detergentThe owner seems he will not be able to resolve this issue as he has avoided all responsibility of this ongoing issue. Sincerely,*** ***
The electric blanket has been repair and a message was left on 3/12/for him to pick it upI called the customer again on 3/14/and talk to to himHe said he will pick up the item on Saturday 3/19/ As of noon on Saturday, the customer hasn't pick up the item
First I would like to apologize for any inconvenience this may be causingFrom what I am aware of, once the electric blanket was fixed and tested, both heating elements were functioning perfectlyIf it had not been, we would have not returned it back to the customerThe customer states that the blanket was rewashed and dryedThat is incorrect
Complaint: ***I am rejecting this response because:
The blanket was not repairedInstead the blanket was washed again and dried again, which did nothing to fix or repair the blanketI would still like a refund for services and replacement costs of the blanket
Sincerely,*** ***
Complaint: ***I am rejecting this response because:
The blanket was clearly washed again, as it smelled of laundry detergent fragranceIt has last been washed with scent free detergentThe owner seems he will not be able to resolve this issue as he has avoided all responsibility of this ongoing issue. Sincerely,*** ***
The electric blanket has been repair and a message was left on 3/12/for him to pick it upI called the customer again on 3/14/and talk to to himHe said he will pick up the item on Saturday 3/19/ As of noon on Saturday, the customer hasn't pick up the item