Laura's Vacation Rentals, LLC

I inherited Laura when I purchased a houseInitially she appeared professional and competentI made her aware, orally and in writing, that I had purchased a warranty agreement and this needed to be used rather than her maintainance groupThe first invoice she billed me was for hundreds of dollars which should have been handled by my policyI reiterated she was jeopardizing my warranty and she was Not to use her peopleThe next month she did the same and I turned in my notice of terminationWhen I prohibited her from contacting anyone during my final days, she fired me
She refused to provide me the pictures of my house used on the vrbo website as well as being totally disinterested in missing linens and art work
Do yourself a favor..find another company

The management and employees of this company are absolutely disrespectful, and completely dishonest to put it nicelyAfter arriving at our condo the night of check in we found that it had not been thoroughly cleanedAt first we noticed there was pet hair throughout the entire condo, the refrigerator was dirty with purple residue, a leftover Hardee's cup was left on the nightstand and there was a dirty sock in the living room areaAfter sleeping for the night we woke up and realized that we had slept in dirty sheets (eww!!) as they were covered in black marks, the bathroom counters still had residue from someones contacts container and toothbrush, soap sm in the shower, and mold on the bathtub jetsWe were absolutely disgusted in the filth of the condoI wrote an email to Laura explaining what we found and requested a return on my cleaning fee of 115$ as I had to clean this nasty condo myself and I felt that was compensation for sleeping on someone elses dirty sheets!! So instead she denied my request and sent a cleaning lady without notice who gave us an attitude because we were not there on her scheduleThe cleaning lady proceeded to tell me that the black marks on the sheets were from the dryer (lol, not true because I washed them myself and there was no marks afterwards) , also that they only have hardees in California (there is one down the street) so she didnt know where the cup came from, she told us that she didnt bring supplies to clean our condo or extra sheetsThey even went further to tell me that getting clean sheets would be an extra fee even though the sheets were dirty to begin with!!! At this point I didnt know what she was gonna do becuase she only brought trashbags with herSo I sent her and her bad attitude awayMy family enjoyed the rest of our stay in Gulf Shores avoiding the condo as much as we couldThe management still never resolved this issue and only emailed me with accusations they had gotten from the cleaning ladyThis company does not handle complaints well, they do not own up to their responsibilities and the employees are disrespectfulDO NOT STAY HERE!! After reading the other reviews you will find similar complaints over a few year spanIt is not worth your time or money to even consider this rental company

We are very disappointed with the customer service of *** and her employees
We found the listing for one of *** properties Unit *** at Seaside Beach Racquet Club We had stayed at this place one time before so was familiar with the setup but not with the building numbers no location of the condos
There were limited pictures of the condo and the pictures and description, led us to believe that it was an ocean view property, though it was from an angle or side view This is exactly the description of the one we stayed at previously We called Laura's vacation rentals and asked for more details regarding the view and were told it had a beach view from the balcony This was not the case This was extremely misleading The beach and ocean was a good 1/mile away We were closer to the main drive than to the beach The direct view from the balcony was a bunch of trees If you stretched out while standing on the balcony, you could see the ocean off in a distance We felt completely misled and betrayed by the person on the phone When we got there, we were shocked and tried to call the company The lady who answered the phone said that *** only accepts emails So we emailed her and her response was as expected Basically, it said side view in the listing and that is what you got That is not what we got for sure We also got a "warning notice" ticket for parking because apparently *** didn't know about the new parking process even though the site manager said her company has been told about the change
The condo itself was clean but several things were brokenThe stove had burners but only of them worked The screen door to the balcony was off and laying aside The main silverware drawer was heavy and completely off track and couldn't be fixed by us Every time you open it, you were at risk for it falling on your feet The bedding blankets was very old and warn The freezer wouldn't seal properly so your ice would slowly melt over time There were no ice trays, measuring cups and spoons but this is just a minor thing compared to the other issues in the condo
We will not do business with Laura's vacation rentals again and would not recommend others do business with her and her company We also coincidentally couldn't find this property on the vacation website to write a review BUYER BEWARE!!

The worst vacation experienceHer staff is rude and incompetentWe were lied to, and then treated with disrespectI will never use them again, nor would I recommend them, you're better off staying in a jail, better customer service

Arrived at the condoTried using the code provided which didn't workI then called housekeeping, Lady I spoke with told me to contact Maintenance and provided his numberThen Spoke to maintenance as he tried to resolve the issue over the phone by using a different code, he said the original code I had was changed about a week agoAfter standing outside waiting minutes for him to arrive he then busted the master lock to get the keys outThis was Loud beating as I was standing with my three year old outside sweating, getting ate alive by mosquitos and wanting to enter to eat our dinner that I had picked up on the way into gulf shoresOnce we were inside and maintenance was gone, I realized that we were in the WRONG condoCould have been life threatening as this wasn't even a property of theirs
Once I then arrived to the CORRECT room and tried contacting the OWNER several times asking her to CALL me on my cell, she refused and only communicated via email with info from her employees that thought this matter was a simple mistake when it wasn't in my caseAs an employee of a business you should be fully aware which property you are enteringI did say several times "Are you sure we are at the right condo?" before he even tempted to break the lock
My stay here was awful & I am furiousIf the owner herself would have contacted me and let me give her my opinions on this matter things wouldn't have gotten this far as to giving her such of a reviewI hate it for this business but this isn't how business is ran, period