Laura's Bridal World

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Acknowledgement of Representation  document makes no mention of the [redacted] membership that that we were promised at our initial purchase. We were also given a [redacted] catalog that showed us all of the available resorts along with the [redacted] ranking. At the time of our purchase the Wilderness Resort held a gold crown ranking which was one of the major selling points that the salesman went over. We were also informed that we would be have access to all of the other resort in the [redacted] catalog the had a gold crown rank or below. I mentioned previously that this was the main reason for the purchase was that we would have the ability to use other resorts as well. Prior to going the Wilderness Resort demonstration I had never even heard of [redacted] but during the sale presentation the [redacted] portion was given a substantial amount of time. It was given so much time that that is the part of the presentation that I can still remember.  Since we are discussing the paperwork that was given Why was the Who Do I Call form not mentioned that includes the phone numbers and the directions for scheduling and vacation and exchanging your week with [redacted].
Regards,
[redacted]

In response to a complaint made by [redacted], Mrs. [redacted] has requested that she be reimbursed for the amounts of $419.32 and $69.89.  The amount of $419.32 was an overpayment made by Mrs. [redacted].  Mrs. [redacted] notified Accounting immediately of the problem and the transactions were...

voided.  The amount of $69.89 is owed to an outside Collections Agency; the resort will not reimburse this fee.  The resort has made several attempts to contact the [redacted]s regarding the outstanding balance.  We have no record of the [redacted]s contacting the resort to make payment arrangements. In October 2014, the [redacted]s were billed $475.00 for their annual maintenance fees.  In January 2015, all delinquent accounts in this billing cycle that were given calls to remind the owner that their payment was overdue.  On March 20, 2015; the [redacted]s were sent a letter from Collections asking that they respond with information on how and when they would pay their balance.  On May 11, 2015; the [redacted]s sent in a payment of $200.00.  On July 10, 2015; The [redacted]s were sent a letter from Collections.  This letter advised the [redacted]s that the account would be sent to an outside Collections Agency.  The account was sent to the outside collection agency on July 30, 2015.  On August 4, 2015; Mrs. [redacted] attempted to pay the amount owed online.  Mrs. [redacted] contacted Accounting and Collections; this is the first record of contact with Mrs. [redacted] in 2015.    The account is at the outside collections agency; the [redacted]s will need to contact the agency to pay the remaining balance.If I can be of further assistance in the this matter, please let me know.[redacted]Assistant General Manager