Laurel A-1 Tire Center, Inc.

Mrs. [redacted] came here on January 5th with our $19.99 coupon for our oil-change special, which uses 10W-30 oil -- all 5 types of oil that we use are 10W-30.  She told the service manager that she did not want to pay more than that for an oil change.  We honored the coupon and changed...

the oil and filter; Mrs. [redacted] paid and left.On February 9th, Mr. [redacted] came in and complained that his engine was tapping, and blamed the oil we used, saying that he uses only 5W-20.  His attitude was aggressive and confrontational; he was extremely rude to our service manager, even telling other customers who were present in the shop that they should not do business with us.  Mr. [redacted], who is an employee of Comcast, got into his work van and called our office from his cell phone to continue his complaint.  He said he thought we should change his oil and filter, using 5W-20 oil.  We agreed to do so at no charge to the [redacted]s.Mr. [redacted] brought his vehicle in on the morning of February 10th.  We changed the oil to 5W-20; we also changed the filter. We did notice the sound he said his engine was making; we consulted with five different oil companies, and they all said that the difference in the oil weight would not cause this problem.  Mr. [redacted] came to pick up his vehicle on the morning of February 11th, and he signed the invoice indicating that we changed the oil and filter at their request, and to the oil weight they requested, all at no cost to them.We saw on the Laurel A-1 Tire Center Facebook page that Mrs. [redacted] had made disparaging remarks, saying that we used the wrong oil and left off her oil cap. (Our service technicians will attest to the fact that the oil cap was definitely on--had it been off, oil would have blown all over the engine and on the inside of the hood.)  She made insulting remarks about our service manager and about the business in general.Laurel A-1 Tire Center has been in business for 40 years and has always had a good reputation and a large established clientele.  We have never had this problem, and we feel that the claims of Mr. and Mrs. [redacted] are both unfounded and maliciously untrue. We refute their claims and ask that they do not return here to do business with us.

We are very sorry for the confusion this matter has caused, and for the misunderstanding between the parties involved.  But as far as we are able to ascertain, based on information from various oil companies as well as from the company that manufactures the Hyundai Sonata, the oil that we put in their car will not cause the problem they are having.Our oil technicians will vouch for the fact that the oil cap was not missing or loose--had it been so, they would have mentioned it; there would also have been oil splattered on the engine and under the hood, and there was none.As for Mr. [redacted]'s behavior on the premises of Laurel A-1 Tire Center, there are several witnesses to what happened.  We are in no wise trying to jeopardize his job.  We are merely stating what happened.  We would love to have been able to discuss this in a reasonable manner with him and come to a satisfactory solution, but our efforts to do so were thwarted by his actions, and are being complicated by Mrs. [redacted]'s emotionally-charged claims.  We changed the oil and filter again to their specifications, as they requested, and yet they still are not satisfied.Again, we are sorry for the inconvenience this has caused. We feel that we have done all that we can do to correct the matter.?

We have done what we feel is reasonable and right in response to the problem of the [redacted]s' vehicle. We changed the oil and filter to their specification and at no charge to them.  Our research has indicated to us that the oil did not cause their engine problem.  If their oil cap was found to be loose, it was caused to be so after they left Laurel A-1 Tire Center.It seems to us that the [redacted]s will not be satisfied.  This correspondence is as an impasse--this is our last response to them.  They are free to pursue the matter in the legal arena, if that is their intent.  With all due respect to the Revdex.com, we will not respond to any further communications from the [redacted]s.

Complaint: [redacted]
I am rejecting this response because: There are oil splatters under my hood. When I took my car to Hyundia they stated the oil cap had been loose, that's how I know. It's amazing how this company didn't bring up the coupon since I asked for a camera to show me with a coupon. This is not going to get anywhere. I will contact the lawyer I was told to contact at the time of me calling just to get an update on my car by [redacted]. I'm not emotional, I just wanted to be treated like a customer and with respect. Thank Revdex.com for everything. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The information is not true.When I went into the A1, I did not ask for a special nor didI present a coupon. If they have camera’s, I guarantee you they will not showme entering their business with a coupon. Furthermore, it will not show measking for a special requesting to pay no more than $19.99 for an oil changethat I know cost $38.00 each time I receive one. I took my car to Hyundai of Meridianand they were the one to inform me of the cap being loose at one point in mycar because of the spill located under the hood. This business know they donewrong and tried to correct their errors by changing the oil to the correct oil.At the time of service, I entered in and asked for an oil change. Nothing morenor less. Mr. [redacted] never went in rude because he had on his work clothesand would never put his job at risk. I have phone records showing where I triedto call this company on numerous of occasions and continued receiving the runaround until [redacted] hung up the phone in my face demanding I get a lawyer. Yes,Mr. [redacted] signed the papers where they tried to correct their wrong.However,  [redacted] didn’t even at that timethey did not want to tell him the type of oil that was used in the car, untilhe asked one of his workers. He is rude and they have ruined my car. This isstill not in the courts at this time, however, this is my last attempt to reachout. As far me coming back, I will never conduct business with a company thatlie on their customers, that hang the phone up on their customers or a businessthat mistreat their customers. 
Regards,
[redacted]