Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to your correspondence, which was forwarded to me for responsePlease be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, The Boon Group, Incis not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure The Boon Group, Inchas no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take privacy very seriously and are obligated to protect PHI in compliance with federal law
Hello,We have contact Ms [redacted] today and left her a voice message at her daytime telephone number We advised her of the status of her claims and left a direct extension to our Benefits Services Supervisor in case she has further questions We have been experiencing longer than usual wait time for our customers and apologize for the inconvenience Please note that you can also visit www[redacted] .com and click on the “Contact Benefit Services” link at the top of the home page in order to submit an electronic request to receive a call back from our Benefit Services department
This is in regards to your correspondence, which was forwarded to me for response Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, The Boon Group is not at liberty to disclose protected health information (PHI) regarding an insured to any party not expressly authorized by the insured to receive such disclosure The Boon Group has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiryAgain, The Boon Group regrets that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law
We are not able to provide you with any information pertaining to this complaint in that the responsive information is considered Protected Health Information under the HIPAA Privacy Regulations and under Texas insurance laws We have reached out to the member directly by telephone in regards to this matter, the complaint is not going unansweredPlease feel free to contact me via email at [redacted] or my direct dial telephone number at [redacted] if there are further questions in regards to our response [redacted] Director, Licensing & Compliance The Boon Group, Inc [redacted] Austin, TX [redacted] direct [redacted] cell [redacted] fax
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, We are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive... such disclosure. We have no HIPAA-compliant documentation to indicate that the RevDex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry.Again, we are unable to provide a comprehensive response to the RevDex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
Complaint: [redacted] I am rejecting this response because: The representative from the Boon Group, after talking to her manager and the claims department, made a very interesting and disturbing statementThe representative stated that because my plan says "Outpatient Testing: Xray and Lab" and not specifically "Hospital Outpatient Testing: Xray and Lab" they will not pay for itEven though, the Boon Group (First Health), list the hospital where the test(s) were performed as a in-network provider and the only other facility listed as a in-network provider within miles of me that performs the test(s) I had done is also listed as a hospitalDo I need to drive to another state? Regards, [redacted]
Dear [redacted] Thank you for forwarding this complaintWe value our members’ privacyTo comply with the Health Insurance Portability and Accountability Act (HIPAA), the Boon Group does not disclose personal health information to the Revdex.com without a signed authorization from the member allowing us to do soWe will communicate directly to the member about her concerns via US Postal MailThank you, [redacted] Director, Licensing & Compliance
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), we are not at liberty to disclose protected health information regarding an insured to any party that is not expressly authorized by the insured to receive such disclosures The Boon Group, Inchas no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law
Complaint: [redacted] I am rejecting this response because: I have yet to physically receive the mailed responseI'm certainly interested in receiving it, but I have yet to see it, after days Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was unable to open the letter but received a check in the mail today Regards, [redacted]
Dear [redacted] Thank you for forwarding these comments.Because we value member privacy, the Boon Group is not releasing any identifying information or personal health information about the member to the member's employer.We are communicating only about what plan materials may have been provided to participants in our employer's plan, and when those plan materials may have been provided, in order to determine the impact of plan material delivery on this claim.When we have determined what resolution is available to the member, we will immediately contact him directly with more information.Thank you, [redacted] Compliance Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me, but I have no other choice but to accept I was informed today that my claim for frames and lenses would not be placed against my insurance for me to be reimbursed because I used my HRA card to pay for themIf I had used my own Debit card they would have placed the claim against my vision insurance and reimbursed me I do however have the opportunity to get more frames and lenses before the month period because they refuse to let me use my vision insurance Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This is in response to your correspondence, which was forwarded to me for responsePlease be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, The Boon Group, Incis not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure The Boon Group, Inchas no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take privacy very seriously and are obligated to protect PHI in compliance with federal law
Hello,We have contact Ms [redacted] today and left her a voice message at her daytime telephone number We advised her of the status of her claims and left a direct extension to our Benefits Services Supervisor in case she has further questions We have been experiencing longer than usual wait time for our customers and apologize for the inconvenience Please note that you can also visit www[redacted] .com and click on the “Contact Benefit Services” link at the top of the home page in order to submit an electronic request to receive a call back from our Benefit Services department
This is in regards to your correspondence, which was forwarded to me for response Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, The Boon Group is not at liberty to disclose protected health information (PHI) regarding an insured to any party not expressly authorized by the insured to receive such disclosure The Boon Group has no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiryAgain, The Boon Group regrets that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law
We have corresponded with this member directly and the claim is resolved
We are not able to provide you with any information pertaining to this complaint in that the responsive information is considered Protected Health Information under the HIPAA Privacy Regulations and under Texas insurance laws We have reached out to the member directly by telephone in regards to this matter, the complaint is not going unansweredPlease feel free to contact me via email at [redacted] or my direct dial telephone number at [redacted] if there are further questions in regards to our response [redacted] Director, Licensing & Compliance The Boon Group, Inc [redacted] Austin, TX [redacted] direct [redacted] cell [redacted] fax
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure We have no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), effective April 14, 2003, We are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive such disclosure Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), we are not at liberty to disclose protected health information regarding an insured to any party not expressly authorized by the insured to receive... such disclosure. We have no HIPAA-compliant documentation to indicate that the RevDex.com is authorized to receive information related to the policy. Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry.Again, we are unable to provide a comprehensive response to the RevDex.com regarding the above inquiry. However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law.
Complaint: [redacted] I am rejecting this response because: The representative from the Boon Group, after talking to her manager and the claims department, made a very interesting and disturbing statementThe representative stated that because my plan says "Outpatient Testing: Xray and Lab" and not specifically "Hospital Outpatient Testing: Xray and Lab" they will not pay for itEven though, the Boon Group (First Health), list the hospital where the test(s) were performed as a in-network provider and the only other facility listed as a in-network provider within miles of me that performs the test(s) I had done is also listed as a hospitalDo I need to drive to another state? Regards, [redacted]
Dear [redacted] Thank you for forwarding this complaintWe value our members’ privacyTo comply with the Health Insurance Portability and Accountability Act (HIPAA), the Boon Group does not disclose personal health information to the Revdex.com without a signed authorization from the member allowing us to do soWe will communicate directly to the member about her concerns via US Postal MailThank you, [redacted] Director, Licensing & Compliance
Please be advised that, pursuant to the Privacy Rule requirements of the Federal Health Insurance Portability and Accountability Act of (“HIPAA”), we are not at liberty to disclose protected health information regarding an insured to any party that is not expressly authorized by the insured to receive such disclosures The Boon Group, Inchas no HIPAA-compliant documentation to indicate that the Revdex.com is authorized to receive information related to the policy Nevertheless, please be assured that we have responded directly to our insured regarding this inquiry Again, we regret that we are unable to provide a comprehensive response to the Revdex.com regarding the above inquiry However, we take the privacy of our insured’s very seriously and are obligated to protect PHI in compliance with federal law
Response Attached
Complaint: [redacted] I am rejecting this response because: I have yet to physically receive the mailed responseI'm certainly interested in receiving it, but I have yet to see it, after days Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was unable to open the letter but received a check in the mail today Regards, [redacted]
Dear [redacted] Thank you for forwarding these comments.Because we value member privacy, the Boon Group is not releasing any identifying information or personal health information about the member to the member's employer.We are communicating only about what plan materials may have been provided to participants in our employer's plan, and when those plan materials may have been provided, in order to determine the impact of plan material delivery on this claim.When we have determined what resolution is available to the member, we will immediately contact him directly with more information.Thank you, [redacted] Compliance Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me, but I have no other choice but to accept I was informed today that my claim for frames and lenses would not be placed against my insurance for me to be reimbursed because I used my HRA card to pay for themIf I had used my own Debit card they would have placed the claim against my vision insurance and reimbursed me I do however have the opportunity to get more frames and lenses before the month period because they refuse to let me use my vision insurance Regards, [redacted]