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Laurel Jeep

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Laurel Jeep Reviews (2)

Revdex.comServing Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15220September 14, 2017Dear Representative of the Revdex.com:Our response was requested concerning complaint ID # ***.Rust Proofing carries a warranty of years on new vehicles, years on
used vehiclesUnfortunately,the customer's vehicle is outside of that warranty window.In addition to the year warranty, customers who have the Rust Proofing service completed shouldhave it inspected by us, the dealer that performed the service, before any repairs are madeIf concernsare brought to us, we will be able to handle repairs in-house within our shopThe customer had herrepairs completed at another independent facility, without prior authorization or warning that an issuewas observed.The customer would have received information regarding the Rust Proof service when she originallypurchased the vehicleAll information in the paperwork would describe the previous statementsregarding warranty and repair proceduresSales records are kept on file for years, After that timeperiod, they are purgedThis is why we have no record on file of her original deal, as the vehicle waspurchased more than years ago.Therefore, since the customer is outside of her warranty window (more than years since service), andthe fact that the repairs were made by another independent mechanic without prior authorization fromthe dealer, we cannot honor this disputed amount.General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***My issue is this...How is this a warranty issue?????? The rust proofing didn't fail, it wasn't applied in the first place I brought the original fender to the dealership showing that the rustproofing was never applied It was completely absent.I have searched my records and found all the ORIGINAL paperwork including the pink slip showing that I paid for the rustproofing I can bring it to the dealership and show it to you I paid almost $dollars for rustproofing that I did not receive

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Address: 1000 Eisenhower Blvd, Johnstown, Pennsylvania, United States, 15904

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