Sign in

Laurel Lakes Liquors

Sharing is caring! Have something to share about Laurel Lakes Liquors? Use RevDex to write a review
Reviews Laurel Lakes Liquors

Laurel Lakes Liquors Reviews (2)

July 9, 2015To whom it may concern,We have been in business for years and have always made it a pleasant experience for our customersToday, we are very sorry to lose a customer who we have been serving since we took over this establishment.The customer had bought liquor bottlesOne was $
and the other was $We have price labels on the bottle and we manually key on the registerThe employee keyed $for both bottles and when asked he said that somehow when he looked he thought he saw $He said since the bottles were side by side he accidently must have read the price from the same bottle againHe is a new employee in training and he said it was purely a human error which he apologized to the customer instantlyThe customer was refunded $in cash including tax and I also apologized to himThe customer was very humble and said, his actual words were "Don't worry, everybody makes mistake”.We have very regular customers and 99% of the time our customers don't want itemized receiptsWe always give itemized receipts upon customer requestWhen we see customer has purchased more items we ask did you want itemized receipt and if they say yes, we print it out and if they say no, we do not print it outOur relationship with our customers is like familySome of our regular customers tell us they don't need credit card slip, that's how strong our relationship is with our customers.However, our goal is to have happy customers, therefore we have great low prices and great customer serviceI am sorry that the customer whom we have been serving for ten years, who we would laugh and joke and treat like family will stop coming to our storeWe are open to any suggestions from you to avoid incidents like this in the future.Furthermore, I talked to my employee and told him to take time when serving and ringing up customers and not to ring up and converse with customers at same time because then you are likely to make a mistakeSince he is new and still learning everything, we are in a dilemma if we should fire him or keep himThe burden of proof now falls on this customer to prove that my employee purposely and intentionally over charged so that I can make a decision to keep or terminate the employee from our establishment.Thank you,Very Sincerely,Subhash K, Vice PresidentAsha k, President

July 9, 2015To whom it may concern,
We have been in business for years and have always made it a pleasant experience for our customersToday, we are very sorry to lose a customer who we have been serving since we took over this establishmentThe customer had bought
liquor bottlesOne was $and the other was $We have price labels on the bottle and we manually key on the registerThe employee keyed $for both bottles and when asked he said that somehow when he looked he thought he saw $He said since the bottles were side by side he accidently must have read the price from the same bottle againHe is a new employee in training and he said it was purely a human error which he apologized to the customer instantlyThe customer was refunded $in cash including tax and I also apologized to himThe customer was very humble and said, his actual words were "Don't worry, everybody makes mistake”.We have very regular customers and 99% of the time our customers don't want itemized receiptsWe always give itemized receipts upon customer requestWhen we see customer has purchased more items we ask did you want itemized receipt and if they say yes, we print it out and if they say no, we do not print it outOur relationship with our customers is like familySome of our regular customers tell us they don't need credit card slip, that's how strong our relationship is with our customersHowever, our goal is to have happy customers, therefore we have great low prices and great customer serviceI am sorry that the customer whom we have been serving for ten years, who we would laugh and joke and treat like family will stop coming to our storeWe are open to any suggestions from you to avoid incidents like this in the futureFurthermore, I talked to my employee and told him to take time when serving and ringing up customers and not to ring up and converse with customers at same time because then you are likely to make a mistakeSince he is new and still learning everything, we are in a dilemma if we should fire him or keep himThe burden of proof now falls on this customer to prove that my employee purposely and intentionally over charged so that I can make a decision to keep or terminate the employee from our establishmentThank you,Very Sincerely,
Subhash K, Vice PresidentAsha k, President

Check fields!

Write a review of Laurel Lakes Liquors

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Laurel Lakes Liquors Rating

Overall satisfaction rating

Address: 14132 Baltimore Ave, Laurel, Maryland, United States, 20707-5007

Phone:

Show more...

Add contact information for Laurel Lakes Liquors

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated