Laurel Park Tire and Auto

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Vehicle is a Chevy Silverado Date of tow was 5/26/2016, and it was called in by [redacted] Motor Club Vehicle is registered to [redacted] ***.Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] motor club dispatched Laurel park tire and auto to tow my vehicle when I had already told them not to because they had damaged the same vehicle before when they picked it up from where I purchased it and did not take any responsibility for doing itThe evening they had dispatched [redacted] towing and recovery to tow my vehicle the driver was driving a small flatbed and told me he could not tow my vehicle because it was the wrong tow vehicle and that he might damage my vehicle if he towed it, so he would bring a tow truck they had the next day to tow my truck safelySo I thought that was the end of the tow problemMeanwhile [redacted] had already dispatched a tow truck from laurel park tire to tow my vehicle when I clearly told them I did not want to use that tow company and to not send a flatbed truck because for some reason the back wheels were locked up and they would not be able to put it on a flatbed truckWhen the tow driver backed up the driveway with a flatbed long enough to haul six cars at one time, I told the driver from laurel park tire not to try to put my truck on that flat bed because I didn't think he could do it safely without damage to my vehicleThe driver of the tow truck just was not going to take noI didn't want him to tow my truck and he told me and my son that he was already there and they were going to charge me for the tow and how he was in a hurry because he had to get home to cook for peopleAnd I asked him if you do manage to get m truck on that flatbed, how are you going to get it offHe told me and my son that he would nudge it offBut I had no idea what he meantThe laurel park tow driver never checked my truck to see if the emergency brake was on and couldn't back up to the front of my truck because his truck was too long.I have a Silverado with a full bed and dual wheels on the rear and weighs over tonsThat's why the driver from [redacted] towing didn't tow was not driving the right truck to tow my truckThe driver from laurel park raised the flatbed-pulled a cable off-hooked it to the front of the Silverado and started towing it sidewaysWhen doing so, the front wheels on the Silverado turned down as to touch the groundHe dragged that Silverado over feetMost of that was sideways trying to get it straight enough to drag up on the flatbed because the rear brakes were still locked on the Silverado Once the tow driver from laurel park managed to drag my Silverado up on the flatbed truck, he did not drag it up on the middle of the truleft the Silverado on the very rear end of the flat bed with the cable still hooked to the cable that he dragged it on the flatbed withThe frame was all the way down on the tiresWhen he got to [redacted] ***.(destination), the tow truck was too long to back in the driveway because it stretched across the road into the neighbor's yard so he backed on the side of the road-loosened the cable on the flat bed and began backing up-hitting the brakes on the flatbed several times so he could slide it off the flat bed with the Silverado came down on the back of the flatbed when he finally dumped it off on the side of the roadThe next morning I called [redacted] and told them they had to send another wrecker to move my Silverado from the side of the road and put it in the drivewayAgain [redacted] sent the wrong tow company- [redacted] **The driver called [redacted] and told them he could not tow it because he did not have the right truck and might damage the SilveradoI then told them to contact [redacted] towing and recovery.When [redacted] came, that's when I noticed that the fenders of the Silverado was sitting down on the tires [redacted] driver walked over to the Silverado, opened the driver's side door, released the emergency brake and picked my Silverado up and backed it up the driveway Thank you for your attention to this matter.Regards, [redacted] ***

Provider Statement of the problem: Owner contacted our shop to come tow her vehicle to the shop to be checked wanted to know what was wrong with the carCheck engine light on and car would not stay crankedWe towed vehicle to our shop we were behind due to inclement weather the week beforeA scan was run on the vehicle that showed multiple causes for her problemThe lesser costing part was put on to see if that fixed the problemA scan was run again and that did solve one problem but the other code was still thereThe other part was put on to see if the problem was fixed and it fixed itThe scan was rerun and no codes found the car now idled on its own and the check engine light was offThe idle was not correct which meant it needed to be taken to the dealership to have the computer reprogrammed or replacedUpon telling her what we had to do to figure out the problem she did not want to pay for the work that was doneWe then removed the parts and the customer was only charged for the tow and one scanWithout trying the parts there was no way for us to be able to tell her what was wrong with her vehicleWe did apologize for the length of time it tookWe are not able to control the weather or emergency situations that can arise

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [My car is sitting at a shop now and needs engine workMy rescanned and diagnosed to have head damage on the vehicle that I know came from retaliation because I had them take the parts off my carIts now going to cost me over $ to repair my carOn the day I had Laurel Park remove the parts, I watched them crank my car and drive it into the garageThere was nothing wrong with itNo smoke, fumes, or leaksI leftOnce the parts were off I met my tow there and the car was taken to another shopOnce there, they cranked the car and smoke went everywhere and smelled awfulThe smoke was thick as the cloudsThey looked the car over while I was next door and found anti freeze over in my engineI know this was done out of angerMr [redacted] told me he wasnt gona be able to pay the guy for the time spent putting the parts on and taking them offThey were upsetI have NOT informed Laurel Park of what happened because Im sure, the way they do business, they would only deny they did anything to it Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Damaged front of truck by dragging it to put on tow truck Regards, [redacted] ***

I will need more information on this callWhat type of vehicle? Was it owner requested or through a motor clubWhat is the date of the tow? What type of vehicle?Thanks*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] motor club dispatched Laurel park tire and auto to tow my vehicle when I had already told them not  to because they had damaged the same vehicle before when they picked it up from where I purchased it and did not take any responsibility for doing it. The evening they had dispatched [redacted] towing and recovery to tow my vehicle the driver was driving a small flatbed and told me he could not tow my vehicle because it was the wrong tow vehicle and that he might damage my vehicle if he towed it, so he would bring a 600 tow truck they had the next day to tow my truck safely. So I thought that was the end of the tow problem. Meanwhile [redacted] had already dispatched  a tow truck from laurel park tire to tow my vehicle when I clearly told them I did not want to use that tow company and to not send a flatbed truck because for some reason the back wheels were locked up and they would not be able to put it on a flatbed truck. When the tow driver backed up the driveway with a flatbed long enough to haul six cars at one time, I told the driver from laurel park tire not to try to put my truck on that  flat bed because I didn't think he could do it safely without damage to my vehicle. The driver of the tow truck just was not going to take no. I didn't want him to tow my truck and he told me and my son that he was already there and they were going to charge me for the tow and how he was in a hurry because he had to get home to cook for 130 people. And I asked him if you do manage to get m truck on that flatbed, how are you going to get it off. He told me and my son that he would nudge it off. But I had no idea what he meant. The laurel park tow driver never checked my truck to see if the emergency brake was on and couldn't back up to the front of my truck because his truck was too long.I have a 1998 Silverado with a full bed and dual wheels on the rear and weighs over 8 tons. That's why the driver from [redacted] towing didn't tow it-he was not driving the right truck to tow my truck. The driver from laurel park raised the flatbed-pulled a cable off-hooked it to the front of the Silverado and started towing it sideways. When doing so, the front wheels on the Silverado turned down as to touch the ground. He dragged that Silverado over 100 feet. Most of that was sideways trying to get it straight enough to drag up on the flatbed because the rear brakes were still locked on the Silverado.    Once the tow driver from laurel park managed to drag my Silverado up on the flatbed truck, he did not drag it up on the middle of the truck-he left the Silverado on the very rear end of the flat bed with the cable still hooked to the cable that he dragged it on the flatbed with. The frame was all the way down on the tires. When he got to [redacted].(destination), the tow truck was too long to back in the driveway because it stretched across the road into the neighbor's yard so he backed on the side of the road-loosened the cable on the flat bed and began backing up-hitting the brakes on the flatbed several times so he could slide it off the flat bed with the  Silverado came down on the back of the flatbed when he finally dumped it off on the side of the road. The next morning I called [redacted] and told them they had to send another wrecker to move my Silverado from the side of the road and put it in the driveway. Again [redacted] sent the wrong tow company-[redacted]. The driver called [redacted] and told them he could not tow it because he did not have the right truck and might damage the Silverado. I then told them to contact [redacted] towing and recovery.When [redacted] came, that's when I noticed that the fenders of the Silverado was sitting down on the tires. [redacted] driver walked over to the Silverado, opened the driver's side door, released the emergency brake and picked my Silverado up and backed it up the driveway.   Thank you for your attention to this matter.Regards,[redacted]

Provider Statement of the problem: Owner contacted our shop to come tow her vehicle to the shop to be checked wanted to know what was wrong with the car. Check engine light on and car would not stay cranked. We towed vehicle to our shop we were behind due to inclement weather the week before. A...

scan was run on the vehicle that showed multiple causes for her problem. The lesser costing part was put on to see if that fixed the problem. A scan was run again and that did solve one problem but the other code was still there. The other part was put on to see if the problem was fixed and it fixed it. The scan was rerun and no codes found the car now idled on its own and the check engine light was off. The idle was not correct which meant it needed to be taken to the dealership to have the computer reprogrammed or replaced. Upon telling her what we had to do to figure out the problem she did not want to pay for the work that was done. We then removed the parts and the customer was only charged for the tow and one scan. Without trying the parts there was no way for us to be able to tell her what was wrong with her vehicle. We did apologize for the length of time it took. We are not able to control the weather or emergency situations that can arise.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My car is sitting at a shop now and needs engine work. My rescanned and diagnosed to have head damage on the vehicle that I know came from retaliation because I had them take the parts off my car. Its now going to cost me over $2500  to repair my car. On the day I had Laurel Park remove the parts, I watched them crank my car and drive it into the garage. There was nothing wrong with it. No smoke, fumes, or leaks. I left. Once the parts were off I met my tow there and the car was taken to another shop. Once there, they cranked the car and smoke went everywhere and smelled awful. The smoke was thick as the clouds. They looked the car over while I was next door and found anti freeze over in my engine. I know this was done out of anger. Mr. [redacted] told me he wasnt gona be able to pay the guy for the time spent putting the parts on and taking them off. They were upset. I have NOT informed Laurel Park of what happened because Im sure, the way they do business, they would only deny they did anything to it. 
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Damaged front of truck by dragging it to put on tow truck.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined...

that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vehicle is  a 1998 Chevy  Silverado.  Date of tow was 5/26/2016, and it was called in by [redacted] Motor Club.   Vehicle is registered to [redacted].Regards,
[redacted]

This damage was previously done before towing the vehicle. Skates were used to ensure safe loading and unloading of vehicle. The motor club ([redacted]) that the owner used has already denied this claim. There was no damage caused by our facility.

When called by [redacted] to pickup the vehicle, we were not informed of any special request. We were informed that the rear wheels were locked a flat bed truck was used and skates on the rear so that it would roll onto truck. Not sure what was damaged, due to the fact that we did use the correct equipment.

Review: I contacted this business and asked to have my vehicle towed to their shop because it wouldn't stay running after I crank it. I own a 2001 infiniti i30 that I am the 2nd owner of. The vehicle was towed on 1/26/16. I told the receptionist on the phone and tow driver, I need to know what's wrong with my car. The tow driver stated, "ok we'll take a look at it and give you a call". I already knew that was standard procedure. I called on 1/27 and was told that they were shorthanded and very busy and needed more time. I said ok, I understand and I'd call back. I waited and called back on 1/29 inquiring the status of diagnostic. I was told the total of the bill and that its running but needed more work that they dont do, I'd have to take it to a dealer. I was shocked, disappointed, and immediately hurt. I never authorized anyone for repairs because I never got a call about the diagnosis and cost of repairs. Im unemployed and just had a baby. I dont have $530+ to throw away. I was told to pay it or they'd take the parts off. After being without my car all week and no communication AT ALL from them while they had my car, I really think its only fair to split the cost of the bill AND explain what was repaired. I spoke with the tow driver after my car being fixed and he stated "I told them before to stop repairs on these cars until you've talked to these people" and I'd have to come back Monday and talk to his dad about it. He stated his dad had an emergency at one of his properties in [redacted] and had already left. So I'm left without my vehicle over the weekend as well.Desired Settlement: Id like to split the bill AFTER they explain what was done. I cant afford for someone to do this to me and expect payment or else. This is so wrong. Im willing to pay half because thats what I can afford. I still have to take it to a dealer and spend more money. This is a huge inconvenience.

Business

Response:

Provider Statement of the problem: Owner contacted our shop to come tow her vehicle to the shop to be checked wanted to know what was wrong with the car. Check engine light on and car would not stay cranked. We towed vehicle to our shop we were behind due to inclement weather the week before. A scan was run on the vehicle that showed multiple causes for her problem. The lesser costing part was put on to see if that fixed the problem. A scan was run again and that did solve one problem but the other code was still there. The other part was put on to see if the problem was fixed and it fixed it. The scan was rerun and no codes found the car now idled on its own and the check engine light was off. The idle was not correct which meant it needed to be taken to the dealership to have the computer reprogrammed or replaced. Upon telling her what we had to do to figure out the problem she did not want to pay for the work that was done. We then removed the parts and the customer was only charged for the tow and one scan. Without trying the parts there was no way for us to be able to tell her what was wrong with her vehicle. We did apologize for the length of time it took. We are not able to control the weather or emergency situations that can arise.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[My car is sitting at a shop now and needs engine work. My rescanned and diagnosed to have head damage on the vehicle that I know came from retaliation because I had them take the parts off my car. Its now going to cost me over $2500 to repair my car. On the day I had Laurel Park remove the parts, I watched them crank my car and drive it into the garage. There was nothing wrong with it. No smoke, fumes, or leaks. I left. Once the parts were off I met my tow there and the car was taken to another shop. Once there, they cranked the car and smoke went everywhere and smelled awful. The smoke was thick as the clouds. They looked the car over while I was next door and found anti freeze over in my engine. I know this was done out of anger. Mr. [redacted] told me he wasnt gona be able to pay the guy for the time spent putting the parts on and taking them off. They were upset. I have NOT informed Laurel Park of what happened because Im sure, the way they do business, they would only deny they did anything to it.

Regards,