Laurel Parking

Arrived at the airport and waiting for a shuttle for 40 minutes…when one finally arrived, others swooped it and it filled up. I called the number again and she told me to take an Uber. We did that and we spent another $22 ! We will never ever use this parking facility again! So frustrating!

Deceptive advertising makes customers think that the low rate is a good dealVery easy to miss the "fine print" The banners seem to imply that current rates are $10.99, but that's only if you stay less than daysThen they charge you a higher rate RETROACTIVELY from day one So if you decide to stay with them longer, you pay moreManaged outside of San Diego, and did not return my phone calls about the problem

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RE: Complaint ID# [redacted] Claimant: [redacted] Our claims department has left a voice message for the claimant with no response.We need a copy of parking receipt in order for us to adjust any account discrepancy.The receipt can be emailed to [redacted] @gmail.com.Thank you,Claims Dept.Laurel Parking WLaurel St.San Diego, CA

RE: Complaint ID# [redacted] / [redacted] Location: Laurel Parking Dear Ms [redacted] , Our claims department left couple of messages for Mr [redacted] with no respond during last weeks Airline employees are subject to special courtesy rate at $if they present their employment ID at the time of arrival in order for our parking attendant to provide with special courtesy discounted ticketMr [redacted] is not an employee of any airline but his wife isShe was not driving the vehicle and no ID was presented at the time of arrival However, we were finally able to talk to Mr [redacted] last Thursday 04/24/and requested him to send us copy of his wife's airline employee ID in order for us to honer the employment special rate and refund him as courtesy based on his parking receipt We will be more than happy to process the courtesy refund payment upon receive of requested documents Sincerely, Claims Dept Laurel Parking [redacted] San Diego, CA [redacted]

We left couple of messages for claimant with no respondFinally we spoke to him
last week and settled the claim as soon as he
forwarded us his supporting document
If you have any question, Please contact me at *** *** ** ***
Sincerely,
*** ***
Laurel Parking WLaurel St.*** ***
Green Valley Circle #
Culver City, CA
*** *** *** ***
*** *** *** ***

Deceptive advertising makes customers think that the low rate is a good dealVery easy to miss the "fine print"
The banners seem to imply that current rates are $10.99, but that's only if you stay less than daysThen they charge you a higher rate RETROACTIVELY from day one
So if you decide to stay with them longer, you pay moreManaged outside of San Diego, and did not return my phone calls about the problem

RE: Complaint # *** *** ***
Hi Ms.*** ***,
Thanks for taking time to talk to me today
We agreed to make courtesy refund to client Mr*** *** for his concern with above complaintIf you have any question or concern, I can be reached
at ***
Regards,
*** ***
Laurel Parking
*** ** *** ***
San Diego, CA

I have parked at this location for many years and do so because it is $to park on the roof I was informed when I went to pay that that was not the price and that it is $on the first days and then $thereafter The sign on their buses and signs in the garage all say $for the roof with no mention of the higher price for the other days They pointed out, in fine print, on my ticket this information and on a small sign on the building, obscured by trees that that is the case I did not see either All signs in the garage and their buses indicated $for roof parking with no exception They would not let my talk to the manager and I have placed a call into their customer service number, which they gave me, to talk to *** I have not received a return call For days of parking I was charged $which is over $per day so I was not even given the correct rate for the 1st two days We went back in forth with two calls to the manager which they

Our car was smashed in at Laurel Airport Parking The management will not return my callsI have called Laurel Airport Parking many times, always talking to a cashier that takes my number to give to 'Mona' or another woman who is supposedly the General ManagerI've also left messages on (310) 709-*** which is supposedly Mona's number Even when one of them was on the site they wouldn't talk to me
On July 31, my husband and I flew back to San Diego arriving at about 12:AM The shuttle picked us up The garage was very dark because of the SDGE blackout Jerry went up to get the car on the roof, he brought it down and I got in The next day I drove I went to get dry cleaning and when I walked out, I said, "Oh, that's not my car." because the whole front passenger side was smashed and the side mirror was tooA green paint smear indicates it was hit by a green car Since THEN I have been trying to reach a manager or owner

RE: Complaint ID# [redacted]       Claimant: [redacted]Our claims department has left a voice message for the claimant with no response.We need a copy of parking receipt in order for us to adjust any account discrepancy.The receipt can be emailed to [redacted]@gmail.com.Thank...

you,Claims Dept.Laurel Parking 11025 W. Laurel St.San Diego, CA 92101

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

RE: Complaint ID# [redacted] / [redacted]
       Location: Laurel Parking
Dear Ms. [redacted],
Our claims department left couple of messages for Mr. [redacted] with no respond during last 2 weeks.
Airline employees are subject to special courtesy rate at $9.00 if they...

present their employment
ID at the time of arrival in order for our parking attendant to provide with special courtesy discounted ticket. Mr. [redacted] is not an employee of any airline but his wife is. She was not driving the vehicle and no ID was presented at the time of arrival.
However, we were finally able to talk to Mr. [redacted] last Thursday 04/24/14 and requested him to send us copy of his wife's airline employee ID in order for us to honer the employment special rate and refund him as courtesy based on his parking receipt. 
We will be more than happy to process the courtesy refund payment upon receive of requested documents.
Sincerely,
Claims Dept.
Laurel Parking[redacted]
San Diego, CA 92101
[redacted]

Review: LAUREL TRAVEL CENTER ADVERTISES A DECEPTIVE PARKING RATE OF $9.00 THE FIRST TWO DAYS OF PARKING, AND THEN THE RATE INCREASES TO $12.00 A DAY.UPON EXITING AND PAYING FOR THE PARKING FEES, THE TOTAL CHARGE FOR 6 DAYS WAS $12.00 EACH DAY, NOT THE $9.00 AS ADVERTISED FOR THE FIRST 2 DAYS. I WAS CHARGE A TOTAL OF $72.OO, 6 DAYS AT $12.00 THE TOTAL PARKING FEE SHOULD HAVE BEEN $ 66.00 = 2 DAYS AT $9.00 AND 4 DAYS AT $12.00 EACH ADDITIONAL DAY. MY TRANSACTION ID IS [redacted], DATE IN: 01/12/2014, DATE OUT: 01/17/2014 AT 9:47pmTHE CASHIER OPERATOR: **Desired Settlement: PLEASE CORRECT YOUR DECEPTIVE ADVERTISING AND PRICING POLICY.PLEASE PROVIDE A $6.00 REFUND WITH A CHECK TO:[redacted]OR REFUND TO MY ORIGINAL FORM OF PAYMENT TO MY AMERICAN EXPRESS CREDIT CARD ENDING IN 1008, MERCHANT ID IS [redacted], TRANSACTION ID [redacted]

Business

Response:

RE: Complaint # [redacted]

Hi Ms.[redacted],

Thanks for taking time to talk to me today.

We agreed to make courtesy refund to client Mr. [redacted] for his concern with above complaint. If you have any question or concern, I can be reached at [redacted]

Regards,

Laurel Parking

San Diego, CA 92101

Review: Laurel Airport Parking states on their website: "Self Parking $9/day after 2nd day $12/day (Start from day one.)" When we

got to the parking structure, we confirmed with the attendant that this meant $9/day for the first two days followed by

$12 a day for each additional day. When we returned 5 days later, we were charged $12 a day. The attendant (with a sneer on her face)

said the $9/day price only applied if the customer parked for just two days otherwise the price is $12 a day. Their website is completely misleading

and is falsely advertising a price that they are not honoring by using vague wording. If they had been honest about the pricing when we arrived that would have

somewhat remedied the situation but the attendant lied about the price when we inquired about it before entering the parking structure. This indicates that they

know the wording is misleading and are intent on deliberately deceiving customers. We have lived in San Diego county for almost 19 years and

used many airport parking lots and never had a problem. We used this parking structure for the first time and it is

the first time we have encountered misleading advertising and lying from an employee at a San Diego parking structure. We parked there from January 4th to 8th 2014.Desired Settlement: What we really want is for Laurel Airport Parking to change their website to clearly state what they are charging (and change

anywhere else they are conducting misleading advertising) to " $9/day for two day parking only...stays longer than two days $12/day including day one and two". They

also need to train all their employees to accurately state what the pricing situation is when customers inquire about it when arriving at the

parking structure. We would like a written apology from the attendant that was on duty January 8th (around 8:50 pm) for her poor customer service and

from the employee on duty January 4th (around 6 am) for giving false information about the price. We would rather have that than a refund!"

Business

Response:

RE: Complaint #[redacted] / [redacted]

Location: Laurel Parking San Diego,CA

Dear Ms. [redacted],

Thank you for your email regarding the above complaint. Please update and forward your future correspondence to [redacted]@gmail.com as of January 2014.

Our outside signs read $9.00 per day. However, as it also states, after two days, it becomes $12.00 per day beginning from the first day that the customer entered the structure. In addition, we have signs posted in the entrance which clearly read that each 24 hours is $9.00, unless the customer chooses to park for more than two days, at which point, each 24 hours becomes $12.00 retroactive to the first day and every part thereafter. This is because there are many travelers who frequently go on business trips for only one to two days at a time, and therefore they seek airport parking for short periods of time. Our pricing therefore allows them to take advantage of short-term parking. For customers who choose to park for longer than two days, the parking rate increases to $12.00 per day beginning from the first day, yet however, even with the $12.00 charge per day for longer-term parking, we still have the most competitive rate in the area because 90% of our spaces are covered secure parking as opposed to uncovered rooftop parking. Nonetheless, we would be more than happy to offer client the monetary difference, as according to her parking receipt, as a courtesy for the first visit.

Respectfully,

Laurel Parking

1025 W. Laurel St.

San Diego, CA 92101

[redacted]@gmail.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: There is a huge sign which advertises $9.00 a day parking for airport and cruise passengers. It turns out that they only charge that $9.00 a day for the first 2 days of parking. If you park longer than 2 days the rate goes up to $12.00 per day or any part of a day over (even 2 hours). This is extremely misleading. And, how can you offer $9.00 to a cruise passenger ... as cruises last longer than 2 days. I complained and was told that everyone complains. The employee gave me a phone number to contact someone regarding the bogus advertising. I left a message with [redacted] and haven't heard anything back. My complaint is regarding misleading advertising and poor customer service.Desired Settlement: I would like to be refunded the $3.00 per day and would appreciate the final 2 hours and 44 minutes of my parking be refunded ($12.00) due to lack of follow-up on management's part regarding not returning my phone call. I would also suggest that they change their advertising signs and on their shuttles to reflect the true terms (not just teeny tiny print you can't read).

Business

Response:

We left couple of messages for claimant with no respond. Finally we spoke to him

Review: The parking garage advertises in big bold print on the side of their building that it costs $9 a day to park there. When you get there they tell you that it $9 a day for only two days. If you go over two days then it becomes $12 a day including $12 for the first two days as well. The ad on their van has big bold letters claiming $9 a day as well.

I am also an airline employee and although they claim to give us a discount, they did not honor my employee ID at check out.

I have tried in vain to get ahold of the owner/ manager. No voicemail available, no return to my text sent and no one answering the phone.Desired Settlement: I would like to be reimbursed $3 a day for the 7 days I parked there. Please honor my airline employee discount if any thing!!!

Business

Response:

RE: Complaint ID# [redacted] / [redacted]

Location: Laurel Parking

Dear Ms. [redacted],

Our claims department left couple of messages for Mr. [redacted] with no respond during last 2 weeks.

Airline employees are subject to special courtesy rate at $9.00 if they present their employment

ID at the time of arrival in order for our parking attendant to provide with special courtesy discounted ticket. Mr. [redacted] is not an employee of any airline but his wife is. She was not driving the vehicle and no ID was presented at the time of arrival.

However, we were finally able to talk to Mr. [redacted] last Thursday 04/24/14 and requested him to send us copy of his wife's airline employee ID in order for us to honer the employment special rate and refund him as courtesy based on his parking receipt.

We will be more than happy to process the courtesy refund payment upon receive of requested documents.

Sincerely,

Claims Dept.

Laurel Parking[redacted]

San Diego, CA 92101