Lauren AWanosky Family Dentistry

In regards to the customer complaint we received on the account I will address all issues[redacted] ***, LLC was sold to [redacted] on July 12, The company that was originally [redacted] ***, LLC is now Home Ventilator Services, LLC.All insurance and patient balances before the sale of company on July 12, Home Ventilator Services will complete.I spoke with the billing department about [redacted] insurance processing and was notified that the patient shouldn't have been billedThat the patient does pay the insurance company and theinsurance will then send payments to the providersIn error this balance was billed to the patient as it was applied to deductible and posting was in errorI did offer to the patient a detail summary of her account I could mail her for showing the insurance what she had paid and she declinedShe told me she was [redacted] that she is getting double billed for her equipmentI will apologize in regards to disputing that we do not notify the insurance company of payments made on accounts but in this case we are to do soI did call patient back on October 12, and left message to explain my error and discuss check payment[redacted] has not compensated Home Ventilator Services nor previous business [redacted] for the accountAll claims were submitted as a deductible and no funds have been applied.We will not deny the agreement thru [redacted] insurance and will not be billing the patient again on her accountAll billing will be conducted thru the insurance.In regards to the payment the patient made, she states the check cleared her bank on Oct 10, When I spoke with her on October 11, the posting had not been completed for October 10, as it was the next day after depositAs of today we still have no record of this payment being receivedWill be more than glad to investigate this if patient will provide the check number and address the payment was mailed to.My tone in trying to speak with the patient did change as she wouldn't let me speak to her without interrupting and threatening the companyShe was very angry thru the conversation and was not willing to discuss calmlyShe told me I would be getting a complaint from the Revdex.com and also she may contact a lawyerI tried to speak to her again and she told me "you will get a [redacted] **mplaint" and hung up on me.There was no threat that I would send her account to collectionsI did notify her it would be going if payment plan was not set up or paid in fullThis is the process in which we try to help our customers accounts from becoming delinquentI was notified by the insurance department to contact [redacted] at [redacted] I called and left message requesting she return my call.If there are further questions in regards to this account please feel free to contact me at the phone number listed below