Lauretti Plumbing

Complaint ID#: ***Company Name: Lauretti Plumbing InstallsCompany Contact Name: Mike L***Company Contact Phone: ***Company Contact Email: ***Consumer's Name:
*** ***Revdex.com Staff Member (if you know): **No Response**Complaint Information: We went out to access the job within two business days, to do this we had to fix a broken fitting on heater which we did at no cost to customerWe gave them a price and said we could start on that Friday ( days ) he didn't want to wait that long and said he was going to try and find someone to do it sooner and would call us back and let us knowHe never signed a contract and never called us back so schedule it, plain and simpleAll other complaints he's referred to about us holding him us has nothing to do with us, without a contract, deposit or even a call back we never put it on the schedule to doWe never heard from him untill this complaintBusiness ID: 87003298Sent on: 5/5/3:23:PM

Complaint: [redacted]
I am rejecting this response because:Their account is wrong and they take care to not address the issue of not answering calls or responding to or returning messages. They came out on fri afternoon for a no-water call. We expressed urgency to get it up and running. They left saying they would call back to schedule. We talked the following Monday they said they couldn’t get there until the following Friday. At that point I said ok, yes come.. but also that if I found someone in meantime I’d let them know They understood this and agreed to that Friday appointment during that phone call. Also on that call we agreed to a price. As it turned out, we did not find anyone so kept the appointment and called during the week to re-affirm this but no answer at the business each time. Several, at least 3 voicemails in as many days were left on the company answering machine, each asking for a call back. Each went unanswered and at the same time their facebook posts verified they were taking on other new jobs throughout that period. On Thursday a message was left yet again as they would not pick up. The urgency was expressed in this call and was very clear that it was quite important we have water. This call also went unanswered. A subsequent call on Friday also went unanswered and was made because they failed to show. NO calls were ever responded to again, until of course much later when the Revdex.com complaint was made. After that the calls came flooding in (via texts) and became abusive. They said they didn’t want to do the work because the house was in disrepair and they might not get paid. This was insulting. The house is being renovated and we’ve never not paid a bill to anyone. At one point we had enough and told them to stop texting us and we’d let you (Revdex.com) handle it. They continued texting. I still have these texts. I told them it is now harassment and it was almost 10pm and if they didn’t stop we would have to call police, The calls then stopped. Thank you for your time in reviewing this complaint.
Sincerely,
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