Laurie Snow Hein Carolina Vacation Mountain Cottage

Dear Revdex.com, We at Auto Depot of Roseville truly understand the stress and difficulty that comes with buying a used car and we have placed a system to make sure that all of our customers understand the risks associated with this processAll of our customers are encouraged to take any vehicle to their
own mechanic for further inspection prior to purchasing the carThis is done to eliminate any bias regarding the condition of the vehicleAll of our cars have successfully passed a CA smog certification before being placed for sale on our lotThis was no different with the Chevrolet Suburban in questionWe encourage our customers to partake in this 3rd party inspection as described especially for vehicles older than years and/or with 150,miles or more; the Suburban is years old and had over 180,miles at the time of purchaseThis was no different with MrKWe recommended to MrK to take the vehicle to any mechanic/shop of his choice before purchasing the vehicle; he decided after the test drive that he did not need to do that with the vehicleMrK chose to not take the vehicle to his own mechanic shop for further inspectionFurthermore, I have attached a series of documents showing that he understood the contract that he signed and that he was purchasing this vehicle “As-Is,” that “the entire risk as to the quality or performance of this Vehicle is with the buyer,” and “should the vehicle prove to be defective following buyer’s purchase, the buyer, and not the dealer, assumed the entire costs of all necessary services or repairs.” It is also important to note that the entirety of this sale was conducted in EnglishDespite all of this, the buyer still had the option of obtaining a contract cancelation option for $where the buyer would be able to drive the vehicle for up to miles and return the vehicle for any reason whatsoever with no questions askedMrK signed to declined this option and thus gave up the right to cancel the purchase of this vehicleIt is also important to note that this vehicle was purchased in the state of California where “there is no cooling-off period” unless the buyer obtains the contract cancelation option as explained above; again, MrK did not obtain the contract cancelation optionThe nature of this business and the product that customers are purchasing (a used vehicle) makes it impossible for any dealer to assume all responsibility on every car for every check-engine light and/or problem that occurs after a buyer purchases itYet I do not wish this on any of my customers, and I take it upon myself to make sure that the each and every single one of my customers understand the entirety of the contract without any doubt or confusionI can confidently say that MrK fully understood the entirety of the contract at the time of purchaseMrK knew that he was buying a used vehicle that is over ten years old and has more than 180,original miles for “AS-IS” and that any problem that occurs to the vehicle after purchasing it is the sole responsibility of the buyer, and not the dealerAgain, this is why I give all of my potential customers an opportunity to take the vehicle to ANY mechanic of their choice for further inspection in order to gain the peace of mindFurthermore, MrK bought a third-party warranty from us in which the contract states that “this contract is between A.U.L Corp [administrator]” and YOU [the buyer]All of the parts covered under the purchased warranty are outlined in “Section What is covered by this vehicle service contract,” as it was signed and dated by MrKI apologize for the inconvenience that the Suburban has caused MrK, I must however insist that we at Auto Depot did everything we could to make sure that MrK understood the risks associated with buying a used car and the contract that he was signingFor the record, these are the two emails I received from MrK“just a heads up being a STATE REPfor *** *** I know a lot of influential people and a good pastor friend of mine at *** *** has set up an interview with c*** *** ** *** ** news so you can get the publicity you deserve and you still will be hearing from my lawyer.” “so you wont return my texts or calls about the complete heap of st you sold me and the warranty that's not worth the paper its printed on there a is special place in Hell for liars like you but in the meantime you will be hearing from my lawyers” Again, I can understand MrK frustration, but at the same time, I do not appreciate nor tolerate threats and claims of calling me a liarI have been 100% honest and truthful with not only MrK, but also throughout this entire emailI hope this helps to resolve this case as we at Auto Depot of Roseville have always pride ourselves in working incredibly hard to provide the best customer service to all of our customersThis is evident through both our past record of zero complaints with Revdex.com, and our *** ReviewsWe thank you for your time and hope that this information helps resolve the case at hand