Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I have nothing more to say except that I will no longer bring my business to herThe proof is in the picture that I have attached to this message and to her Facebook business page No person in their right mind would say that that was a decent grooming job.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
*** is completely avoiding the real issue in this matterThe real concern is that she shaved my whole dogs lower back and behind as you could see in the picture I attached in the first messageI specifically told her not to shave my dog and she did so anywaysI highly doubt his card, I am sure of it, to shave my dog as he has never ever been shaved in the past by the other groomer that used to work for her, and when I picked him up and showed that I was dissatisfied with the cot she even said she was confused by what the other groomer wroteI specifically told her not to shave my dog and she did so anywaysThis type of dog is not supposed to be shaved and as a groomer who has owned her business for that long you would think she would know thatIt has been four months and his fur still is not coming back in correctly, and his current groomer said that it never will unfortunatelyI am extremely upset about it because she went against what I asked her to do and ruined his fur permanently All I wanted was my $back and she couldn't even do thatThere's no way she could possibly have spent that whole two hours grooming my dog as the rest of him wasn't even groomed besides his ears and shaved behind/back, so I had to take him to a different groomer and pay another $to have it done correctly.
Thank you,
*** ***
*** is wrong I am notor have I ever avoided the issueI did not shave her dogI used a 3/clipper blade on the back end of the dog just as it says on the grooming cardAs for not spending mthe full two hours grooming, I most certainly did and was still finishing up when she came to pick him upI brushed and bathed and blowdried the dogCleaned his ears, clipped his nails checked his annal glands and brushed his teethI told her if she was unhappy I would be glad to fix what I could if she would bring him backBut she did not want to do that Again I hope this can be resolved, but I did do the work.
Thank you ***
Unfortunately ***'s account is a bit different then mineYes she had been bringing her dog to my establishment for quite some timeOur practice is that we write down exactly what we do to each dog on thier customer cardI hadnt pulled her card yet when she came inWhen I asked
her if she wanted her dog shaved I was going to explain the dangers of having that done We also have sheets that we hand out on that matterThat being said, she had said no just what she always had done but short around ears this timeAt that she left and I told her to be back in the two hours. I pulled her dogs grooming card and groomed her dog according to the notes on the cardExcept I also did short earsI do not judge how people like to have thier dogs lookI do some that have them have mohawks, some lioncuts, some poodle bikinis, so on and so forthI could tell that *** wasnt thrilled with the groom when she picked her dog upI explained that I groomed her dog according to the instructions on the cardShe paid me and left She later left a message on my answering machine telling me of her disatisfactionWe played phone tag a couple of times in which I told her I would be happy to try to fix or give her a future groomShe did not like that at all and said she would never bring her dog back to my shop againThe only way to make her happy was to give her money back which I wasnt wanting to doI did do two hours of hard work and followed the instructions that were left on the card I did feel bad that she was unhappy and I did want to try to rectify the situationIve been running my own buisness since and have over customers and this is the first time Ive ever had this problem.
Sincerly *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I have nothing more to say except that I will no longer bring my business to herThe proof is in the picture that I have attached to this message and to her Facebook business page No person in their right mind would say that that was a decent grooming job.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
*** is completely avoiding the real issue in this matterThe real concern is that she shaved my whole dogs lower back and behind as you could see in the picture I attached in the first messageI specifically told her not to shave my dog and she did so anywaysI highly doubt his card, I am sure of it, to shave my dog as he has never ever been shaved in the past by the other groomer that used to work for her, and when I picked him up and showed that I was dissatisfied with the cot she even said she was confused by what the other groomer wroteI specifically told her not to shave my dog and she did so anywaysThis type of dog is not supposed to be shaved and as a groomer who has owned her business for that long you would think she would know thatIt has been four months and his fur still is not coming back in correctly, and his current groomer said that it never will unfortunatelyI am extremely upset about it because she went against what I asked her to do and ruined his fur permanently All I wanted was my $back and she couldn't even do thatThere's no way she could possibly have spent that whole two hours grooming my dog as the rest of him wasn't even groomed besides his ears and shaved behind/back, so I had to take him to a different groomer and pay another $to have it done correctly.
Thank you,
*** ***
*** is wrong I am notor have I ever avoided the issueI did not shave her dogI used a 3/clipper blade on the back end of the dog just as it says on the grooming cardAs for not spending mthe full two hours grooming, I most certainly did and was still finishing up when she came to pick him upI brushed and bathed and blowdried the dogCleaned his ears, clipped his nails checked his annal glands and brushed his teethI told her if she was unhappy I would be glad to fix what I could if she would bring him backBut she did not want to do that Again I hope this can be resolved, but I did do the work.
Thank you ***
Unfortunately ***'s account is a bit different then mineYes she had been bringing her dog to my establishment for quite some timeOur practice is that we write down exactly what we do to each dog on thier customer cardI hadnt pulled her card yet when she came inWhen I asked
her if she wanted her dog shaved I was going to explain the dangers of having that done We also have sheets that we hand out on that matterThat being said, she had said no just what she always had done but short around ears this timeAt that she left and I told her to be back in the two hours. I pulled her dogs grooming card and groomed her dog according to the notes on the cardExcept I also did short earsI do not judge how people like to have thier dogs lookI do some that have them have mohawks, some lioncuts, some poodle bikinis, so on and so forthI could tell that *** wasnt thrilled with the groom when she picked her dog upI explained that I groomed her dog according to the instructions on the cardShe paid me and left She later left a message on my answering machine telling me of her disatisfactionWe played phone tag a couple of times in which I told her I would be happy to try to fix or give her a future groomShe did not like that at all and said she would never bring her dog back to my shop againThe only way to make her happy was to give her money back which I wasnt wanting to doI did do two hours of hard work and followed the instructions that were left on the card I did feel bad that she was unhappy and I did want to try to rectify the situationIve been running my own buisness since and have over customers and this is the first time Ive ever had this problem.
Sincerly *** ***