Sign in

Lauri's Grooming

Sharing is caring! Have something to share about Lauri's Grooming? Use RevDex to write a review
Reviews Lauri's Grooming

Lauri's Grooming Reviews (1)

I was unfairly charged a [redacted] fee by this business today. The business owner, [redacted] refused to give me change back from the [redacted] that I gave her, for a charge of grooming for [redacted] When I addressed her providing me with the [redacted] in change for the service, she stated that the [redacted] was for "boarding", because I was late picking up my pet. My appointment was originally scheduled for [redacted] but the business owner called me to bring my pet in early. When she did so, I explained to her that I had a previous appointment for [redacted] and that if I did bring my pet in early, I could not pick her up immediately, but rather, after the appointment and she told me that would not be a problem. The business owner does not post any signage that states there should be boarding fees for customers, nor did she indicate that it would be an issue. My pet was at this groomer location from [redacted] until [redacted] when I picked her up. I checked reputable boarding establishments within my area and they range in cost from [redacted] to [redacted] nightly, based upon a 24 hour window. This [redacted] fee that this business owner infringed is not only unfair, but unjustified.Product_Or_Service: GroomingDesired SettlementI would like the business owner to refund this unjust fee to me.Business Response Ms [redacted] did have an appointment on [redacted] at [redacted] After recieving a phone call from the M.E that my deceased Aunts remains were released to the funeral home, I contacted Ms. [redacted] to ask if she could come in earlier with her pet, before I called the director and made an appointment for 2:30pm to set up my Aunts services.She said she could, and would drop heroff at 11am, and return before 1pm, as her ride to drop something off was 45 minutes there and back, and she would be back no later than 1pm for her dog. She is aware I live where my business is, and I do grooming exclusive, as the pets appointment, then they go home promptly within reason. Her dog takes me 1/2 hour to wash, shed out, dry, and do her nails. So I did keep her way past the normal. I waited until 2:15 and caled her cell phone, only for her to say she decided to stay where she went to, and was still 45 minutes away from picking up her pet. This was unacceptable to me, as I walked her, gave her water, and supervised her until her owner got to her by close to 3pm. I do charge extra for this service, and the fee is [redacted] and is posted in my grooming shop as well. Im sorry she feels this way, and is welcome to stop by and retrieve her money.Sincerely, [redacted]

Check fields!

Write a review of Lauri's Grooming

Satisfaction rating
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Lauri's Grooming Rating

Overall satisfaction rating

Description: Pet Grooming

Address: 15 Franklin St, Douglas, Massachusetts, United States, 01516


Show more...

Add contact information for Lauri's Grooming

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated