Lau's Transportation

The issue was already explained to the client via email regarding the additional fee that was charged on her credit card due to the expired voucher. She never mentioned on her email regarding the expiration date of her voucher. The only thing that she verified was the pick-up address if it was...

within the 40-mile radius which we confirmed that it was within the 40-mile radius. Besides, we did not receive a completed contract for the 5/14/16 limo service that she wanted on the first place and we offered her to check other days for availability; and she asked what was the soonest available date that she can use the limo service which we had the 6/25/16. She also asked about the 5% credit card fee and it was mentioned to her that it will be waived if she pay the balance either by cash or cashier’s check on the day of. Again, no completed contract received for the 6/25/16 only the credit card info. So, the next available date that was confirmed was the 7/9/16 limo service. An email was sent to her on 6/15/16 regarding the confirmation for your 7/9/16 limo service.
 
Her voucher has been expired and we even called and verified it with the [redacted]. We do not have any control on the expired date of the vouchers that were bought from [redacted]. We do not monitor on the customers who bought the deal on [redacted]. We redeemed the voucher after the service has been done and not before the date that the client reserved the limo service. It is the clients’ responsibility to check if their voucher has been expired or not. Also, it is mentioned on the fine print on the [redacted] that the date is based on the availability of the vehicle.
 
Regarding her comment on the [redacted] reviews about complaints, it was not even the same issue with her complaint. So, why she was even trying to compared about it to her situation? The bookings are first come first serve basis. The only way clients can reserve the date they wanted ahead of time is to call us to check the availability and to send the completed right away before anybody can reserve it first before them.
 
Attached are the copies of the signed contract, the [redacted] voucher list, which her name was bolded and highlighted, and the correspondence via email showing that she did not mention anything regarding her voucher’s expiration date. The clients who purchased the voucher should know when their voucher expires because [redacted] indicated it on their voucher.
 
Thank you,
 
[redacted]