The complaint that [redacted] is making against my company is totally unfounded and ridiculousThe items that *** [redacted] had us move into storage five years ago are exactly what he received when we delivered themI had spoken to him that we had a warehouse manager that was replaced because he was not doing his job properlyI told him with this in mind that we would look for the items that he claimed to be missing, but that we had already delivered all of the items on his inventory manifestHe called us several times to report missing items but the items changed each time that he had calledIn the beginning it was a sofa and a chest of drawersThe next time he would call, it would be a round table and a sofa or some other combinationThere was no sofa at all on his inventory, therefore there was never a sofa in our storageI do admit that we did have our new warehouse manager looking to make sure that we did not miss something from his storage lot only because he was so upsetI had him redo the entire warehouse and once he had completed that, every item in the building was accounted for I even offered [redacted] compensation for the items that he had claimed to have lost to try to work this out amicably with himWhen he moved into storage he chose the coverage rate of $per pound per article as his coverageI offered him that amount for whichever two items he thought he was missing that day but he balked at thatI will not pay replacement coverage on items that number one, we have never had and number 2, [redacted] only had covered at $per pound After speaking with my crew supervisor that did the move the day we delivered the items from storage, he had stated that [redacted] said that he didn't remember what he even had in there because it was so long since he had put the items inAlso, he must've lost his inventory sheetWhen we do any move from storage we always have our inventory sheet which coincides with the items that we moved into storageEach item gets a number tag with a particular color and lot number so I can be separated out from all other items in our storage warehouseThese items all checked off and the items that were put into storage the day we had moved them here were the same items that we had moved out into [redacted] 's new home
I am appalled that she [redacted] is trying to lieI will speak the truth AGAIN when her lawyer contacts usI am sure a resolution will be made, but she is held responsible for her own slashing of the smaller sofa that WAS NOT DAMAGED while here on our possessionI am proof as well as other movers who saw the items go out and then back inThe owner did not call her because she continually denies destroying the small sofaIt can be left to the courts nowWe did our part, [redacted] on the other hand destroyed the small sofa that was to be returned to us, because she did not want us to have itThis lies on her own hands now! If anything we owe her the Big sofa and that is all and she may have back her cut up small sof! We as Lausch's Moving and Storage company stand buy our name and we will to allow it to be torn down by someone who is trying to lie and be vindictiveShe did this to herself with the small sofaWe acknowledged the damage to her large sofa and we were making good with it and then she cut up the small sofa and tried to re-wrap it so that we wouldn't see it right awayWell this backfired and now the consequences are where we are at now The PROOF is in the pictures and the words from *** to me
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We are still waiting for your supplimental check Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Where do I begin? Is it the circular logic? Their argument is , since we don't have his furniture, we never had it The proof that we never had it, is the fact that we don't have it I'm not going to get more involved with this than is necessary I have never filed a complaint with the Revdex.com in my life I did so, because their behavior was egregious It isn't the money, because used furniture isn't worth much except to its owner It is the lies, stonewalling, and inability to even talk to them(since they never return calls) Suffice it to say, they never made an offer to me about my furniture If they did, we wouldn't be where we are now When they delivered my furniture out of storage in Sept, 2015, the delivered someone else's bureau I told them to take it back since it wasn't mine MrP [redacted] told me that other people were missing furniture since they moved warehouse locations I accepted his explanation, and was willing to wait till he straightened out his warehouse to find my pieces Six months went by, in which I was told by the office, that the place was so disorganized that the person in charge was fired and someone new was now in charge When I talked to this person, he said P [redacted] was handling everything After six months I had had enough If further proof is needed about this company's practices, it is the time I called the township police and asked if a criminal complaint was possible for this situationI asked this, because for all I knew, someone in the company could be stealing furniture and selling it They said I could absolutely file a complaint and when they asked the name of the company, they said they were not surprised when I told them it was Lausch's That's right, this company's practices are known by the policeI spent almost $with them in years between storage and moving Al I wanted was some compensation for the missing pieces They said they had insurance(I assumed as much), but never gave me an offer, even though they admitted to losing other people's furniture in their move, and already delivered someone else's furniture to me Who know's who has mineAll I can do is write reviews which I will do to warn others I grew up in that city, and personally know people who are some of the biggest employers in the area Without a settlement, I feel it is my moral duty to warn as many people as possibleThank you [redacted]
This is Jessica responding [redacted] had contacted us and stated that our movers damaged his hardwood floors and his one refrigerator doorSo I had him put it in writing and then I set up a damage meeting with Dave and then with Jeff and MikeThe meeting took place and while the guys were inspecting the floors they noticed that this could not have been a damage done on our part after hearing [redacted] ***'s explanation of how it was doneHe stated to Mike and Jeff that the guys had the refrigerator on the pads and then showed the motion of where they moved it from and to what directionOnce [redacted] told them that Jeff knew then that this was not done by our guysThe scratches in front of the refrigerator looked as if someone attempted to put the refrigerator in and out of the spot or so times and the ones across the floor were in a different direction then what [redacted] had stated our guys moved itSo in closing at first, we were having [redacted] look into a price quote but once Dave, Jeff and Mike spoke about it this was cancelled and we are not at fault [redacted] was informed of this but had tried to insist that it was usIt was already discussed back and forth and it turned out it was not usThe refrigerator door we have sitting here we just need to make a time with [redacted] to install itHe had tried to request so they would both be new but the dent was only to the one door during haulingWe promised to get a new one and we will see this through for the customerWe do stand behind our word to repair damages that we may have done if we find that in fact it was usI am sorry for [redacted] ***'s floor but this was not our damage to pay forThank you
Hello,Customer did have damage to the sofa that the owners had gone out to look at but this was not completed during her moveWhile owners were at her house they witnessed the owners dog on the sofa scratching through the sofa with his/her nailsThis was explained to the customer that nothing sharp is on the trucks and everything is handled and packed in specifically safe ways for this reasonThe customer did not pay for her move as it is stated on the invoice "payment due upon delivery" she also signed for items delivered and did not take any further extended insuranceThe protocols on our end were met and the customer owes the $for the moveWhich when I spoke to her on the phone ( [redacted] she ( [redacted] ) had stated she understood and was going to mail in her payment the following dayWhich she did not againI had explained to her what was said and told her the best we can do for her per what she signed for and out of good faith from the company ( even though we were not at fault) was to give her the Cents per pound which comes with the movePer our phone conversation she understood and accepted once more the agreementNow today I see this The job was competed on our end customer owes the $
The complaint that [redacted] is making against my company is totally unfounded and ridiculousThe items that *** [redacted] had us move into storage five years ago are exactly what he received when we delivered themI had spoken to him that we had a warehouse manager that was replaced because he was not doing his job properlyI told him with this in mind that we would look for the items that he claimed to be missing, but that we had already delivered all of the items on his inventory manifestHe called us several times to report missing items but the items changed each time that he had calledIn the beginning it was a sofa and a chest of drawersThe next time he would call, it would be a round table and a sofa or some other combinationThere was no sofa at all on his inventory, therefore there was never a sofa in our storageI do admit that we did have our new warehouse manager looking to make sure that we did not miss something from his storage lot only because he was so upsetI had him redo the entire warehouse and once he had completed that, every item in the building was accounted for I even offered [redacted] compensation for the items that he had claimed to have lost to try to work this out amicably with himWhen he moved into storage he chose the coverage rate of $per pound per article as his coverageI offered him that amount for whichever two items he thought he was missing that day but he balked at thatI will not pay replacement coverage on items that number one, we have never had and number 2, [redacted] only had covered at $per pound After speaking with my crew supervisor that did the move the day we delivered the items from storage, he had stated that [redacted] said that he didn't remember what he even had in there because it was so long since he had put the items inAlso, he must've lost his inventory sheetWhen we do any move from storage we always have our inventory sheet which coincides with the items that we moved into storageEach item gets a number tag with a particular color and lot number so I can be separated out from all other items in our storage warehouseThese items all checked off and the items that were put into storage the day we had moved them here were the same items that we had moved out into [redacted] 's new home
I am appalled that she [redacted] is trying to lieI will speak the truth AGAIN when her lawyer contacts usI am sure a resolution will be made, but she is held responsible for her own slashing of the smaller sofa that WAS NOT DAMAGED while here on our possessionI am proof as well as other movers who saw the items go out and then back inThe owner did not call her because she continually denies destroying the small sofaIt can be left to the courts nowWe did our part, [redacted] on the other hand destroyed the small sofa that was to be returned to us, because she did not want us to have itThis lies on her own hands now! If anything we owe her the Big sofa and that is all and she may have back her cut up small sof
! We as Lausch's Moving and Storage company stand buy our name and we will to allow it to be torn down by someone who is trying to lie and be vindictiveShe did this to herself with the small sofaWe acknowledged the damage to her large sofa and we were making good with it and then she cut up the small sofa and tried to re-wrap it so that we wouldn't see it right awayWell this backfired and now the consequences are where we are at now The PROOF is in the pictures and the words from *** to me
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: We are still waiting for your supplimental check Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Where do I begin? Is it the circular logic? Their argument is , since we don't have his furniture, we never had it The proof that we never had it, is the fact that we don't have it I'm not going to get more involved with this than is necessary I have never filed a complaint with the Revdex.com in my life I did so, because their behavior was egregious It isn't the money, because used furniture isn't worth much except to its owner It is the lies, stonewalling, and inability to even talk to them(since they never return calls) Suffice it to say, they never made an offer to me about my furniture If they did, we wouldn't be where we are now When they delivered my furniture out of storage in Sept, 2015, the delivered someone else's bureau I told them to take it back since it wasn't mine MrP [redacted] told me that other people were missing furniture since they moved warehouse locations I accepted his explanation, and was willing to wait till he straightened out his warehouse to find my pieces Six months went by, in which I was told by the office, that the place was so disorganized that the person in charge was fired and someone new was now in charge When I talked to this person, he said P [redacted] was handling everything After six months I had had enough If further proof is needed about this company's practices, it is the time I called the township police and asked if a criminal complaint was possible for this situationI asked this, because for all I knew, someone in the company could be stealing furniture and selling it They said I could absolutely file a complaint and when they asked the name of the company, they said they were not surprised when I told them it was Lausch's That's right, this company's practices are known by the policeI spent almost $with them in years between storage and moving Al I wanted was some compensation for the missing pieces They said they had insurance(I assumed as much), but never gave me an offer, even though they admitted to losing other people's furniture in their move, and already delivered someone else's furniture to me Who know's who has mineAll I can do is write reviews which I will do to warn others I grew up in that city, and personally know people who are some of the biggest employers in the area Without a settlement, I feel it is my moral duty to warn as many people as possibleThank you [redacted]
This is Jessica responding [redacted] had contacted us and stated that our movers damaged his hardwood floors and his one refrigerator doorSo I had him put it in writing and then I set up a damage meeting with Dave and then with Jeff and MikeThe meeting took place and while the guys were inspecting the floors they noticed that this could not have been a damage done on our part after hearing [redacted] ***'s explanation of how it was doneHe stated to Mike and Jeff that the guys had the refrigerator on the pads and then showed the motion of where they moved it from and to what directionOnce [redacted] told them that Jeff knew then that this was not done by our guysThe scratches in front of the refrigerator looked as if someone attempted to put the refrigerator in and out of the spot or so times and the ones across the floor were in a different direction then what [redacted] had stated our guys moved itSo in closing at first, we were having [redacted] look into a price quote but once Dave, Jeff and Mike spoke about it this was cancelled and we are not at fault [redacted] was informed of this but had tried to insist that it was usIt was already discussed back and forth and it turned out it was not usThe refrigerator door we have sitting here we just need to make a time with [redacted] to install itHe had tried to request so they would both be new but the dent was only to the one door during haulingWe promised to get a new one and we will see this through for the customerWe do stand behind our word to repair damages that we may have done if we find that in fact it was usI am sorry for [redacted] ***'s floor but this was not our damage to pay forThank you
Hello,Customer did have damage to the sofa that the owners had gone out to look at but this was not completed during her moveWhile owners were at her house they witnessed the owners dog on the sofa scratching through the sofa with his/her nailsThis was explained to the customer that nothing sharp is on the trucks and everything is handled and packed in specifically safe ways for this reasonThe customer did not pay for her move as it is stated on the invoice "payment due upon delivery" she also signed for items delivered and did not take any further extended insuranceThe protocols on our end were met and the customer owes the $for the moveWhich when I spoke to her on the phone ( [redacted] she ( [redacted] ) had stated she understood and was going to mail in her payment the following dayWhich she did not againI had explained to her what was said and told her the best we can do for her per what she signed for and out of good faith from the company ( even though we were not at fault) was to give her the Cents per pound which comes with the movePer our phone conversation she understood and accepted once more the agreementNow today I see this The job was competed on our end customer owes the $