As we make every attempt to be up to date as possible regarding the lava flows near the sea we are unable to control what happens and as of 6am on the day the [redacted] family joined us we still had great lava views Attached is a photo taken during our morning tour which we displayed on our facebook daily update as well as plenty other recent tour updates By the 430pm tour the bench activity had declined and only mountainside flows remained The next morning our web development contract made the below updates to our website at seelava.com We offer by far the most upto date information on the lava conditions at the oceans edge We include the following in our email to all guests incase they do not understand were are at the mercy of an act of natureadditionally we offered a 25$ refund to all guests on this tour Our trips are based 100% on nature and natural occurring eventsWe do not control the lava, unfortunately!Big Island Tours to see lava, boat Volcano boat tours, waterfall tours & Hilo Whale Watching cruises! Our Fleet of custom Hawaii Lava Boats include two 40’+ High Speed Catamarans the “Lavaone” & “Hotspot” will provide to you the ultimate Hawaii ocean experienceNO LAVA IS FLOWING INTO THE SEA!As of 11/18/on our 430PM tour all activity on the kamokuna bench has ceased until further notice LAVA OCEAN TOURS will not be conducting Lava Boat ToursQuite an ocean entry RIP KAMOKUNA aka the Firehose flow 6/26/16-11/17/We are currently offering Volcano Boat Tours, Whale Watching and our Epic Waterfalls & Dolphin tour to see the beautiful Hamakua CoastMahaloLava Ocean Tours
As stated in the prior response the lava flows are never guaranteed we do our best to update our clients with the current conditions however we cannot control what happens Pertaining to lava conditionsThe day we stop seeing the lava touch the ocean in its entire tea we canceled the rest of our tours and opened up our other tour products this is very well detailed out on our website at seelava.com below is a copy of what our website has read the day since the Lava stopped at the ocean entry Customer received the boat ride that was promised to the Kamakuna Delta and back as the other guests who were aboard that they didFurthermore we attached photos from our trips after the date to show that lava was still active on the bench until the above listed date We will not be issuing a refund at this time As of 11/18/on our 430PM tour all activity on the kamokuna bench has ceased until further notice LAVA OCEAN TOURS will not be conducting Lava Boat ToursQuite an ocean entry RIP KAMOKUNA aka the Firehose flow 6/26/16-11/17/
Complaint: [redacted] I am rejecting this response because:As is very apparent from the image provided by Lava Ocean Tours, lava is not flowing into the oceanI'm addition to testaments from other boat tour operators and the USGS, the lava stopped flowing into the ocean approximately a week priorLava Ocean Tours made a conscious decision to delay a site update, thereby deceiving customers and unlawfully profiting via advertisementLava Ocean Tours knowingly marketed their tours as an opportunity to view lava flowing into the ocean, despite daily visits to the site where lava was not flowing into the ocean.This is my last attempt to reach out through the Revdex.com for Lava Ocean Tours to make this situation right and refund my money in full, before I take further action Sincerely, [redacted] ***
As we make every attempt to be up to date as possible regarding the lava flows near the sea we are unable to control what happens and as of 6am on the day the [redacted] family joined us we still had great lava views Attached is a photo taken during our morning tour which we displayed on our facebook daily update as well as plenty other recent tour updates By the 430pm tour the bench activity had declined and only mountainside flows remained The next morning our web development contract made the below updates to our website at seelava.com We offer by far the most upto date information on the lava conditions at the oceans edge We include the following in our email to all guests incase they do not understand were are at the mercy of an act of natureadditionally we offered a 25$ refund to all guests on this tour Our trips are based 100% on nature and natural occurring eventsWe do not control the lava, unfortunately!Big Island Tours to see lava, boat Volcano boat tours, waterfall tours & Hilo Whale Watching cruises! Our Fleet of custom Hawaii Lava Boats include two 40’+ High Speed Catamarans the “Lavaone” & “Hotspot” will provide to you the ultimate Hawaii ocean experienceNO LAVA IS FLOWING INTO THE SEA!As of 11/18/on our 430PM tour all activity on the kamokuna bench has ceased until further notice LAVA OCEAN TOURS will not be conducting Lava Boat ToursQuite an ocean entry RIP KAMOKUNA aka the Firehose flow 6/26/16-11/17/We are currently offering Volcano Boat Tours, Whale Watching and our Epic Waterfalls & Dolphin tour to see the beautiful Hamakua CoastMahaloLava Ocean Tours
As stated in the prior response the lava flows are never guaranteed we do our best to update our clients with the current conditions however we cannot control what happens Pertaining to lava conditionsThe day we stop seeing the lava touch the ocean in its entire tea we canceled the rest of our tours and opened up our other tour products this is very well detailed out on our website at seelava.com below is a copy of what our website has read the day since the Lava stopped at the ocean entry Customer received the boat ride that was promised to the Kamakuna Delta and back as the other guests who were aboard that they didFurthermore we attached photos from our trips after the date to show that lava was still active on the bench until the above listed date We will not be issuing a refund at this time As of 11/18/on our 430PM tour all activity on the kamokuna bench has ceased until further notice LAVA OCEAN TOURS will not be conducting Lava Boat ToursQuite an ocean entry RIP KAMOKUNA aka the Firehose flow 6/26/16-11/17/
Complaint: [redacted] I am rejecting this response because:As is very apparent from the image provided by Lava Ocean Tours, lava is not flowing into the oceanI'm addition to testaments from other boat tour operators and the USGS, the lava stopped flowing into the ocean approximately a week priorLava Ocean Tours made a conscious decision to delay a site update, thereby deceiving customers and unlawfully profiting via advertisementLava Ocean Tours knowingly marketed their tours as an opportunity to view lava flowing into the ocean, despite daily visits to the site where lava was not flowing into the ocean.This is my last attempt to reach out through the Revdex.com for Lava Ocean Tours to make this situation right and refund my money in full, before I take further action Sincerely, [redacted] ***